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Arris G34 firmware update
It's due since long time, when will the firmware updated by xfinity? Software Image Name:AR01.05.020.13_032624_735.NCS.20 Gateway FW Version:01.05.020.13.NCS RDK-B-LLC:rdkb-2022q1-dunfell SDK:7.3.5.0.134 Wi-Fi Driver:6.2.0.114
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Your Home Network
@XfinityMarcus yes I have replace all of the cords and the splitter. It actually worked for twondays straight as normal once I did that but the third day it was back to turning on the tv and it saying sorry there seems to be some trouble…. RDK-1000
Router has to be restarted everyday
Have to restart gateway modem everyday. White light remains on, when it goes out. I swapped the modem yesterday for a new one. It happened again today. The code on the tv box in another room is the RDK-10000. When I try to restart it it goes back to the same code.
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Hey @pamm2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video and TV service. I would be more than happy to offer my assistance lo
Unable to Access FOX, CBS and ABC
Since yesterday I cannot access FOX, CBS and ABC channels in my amazon firestick tv through the xfinity stream app. The message prompted Subscription Required::12012 Your subscription does not include this channel. Please choose another channel. All other TVGO channels are working just fine. Why am
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Same old stuff still happening in April 2021. TVs doing the same exact thing. One just went completely off, dead. Another will not respond to the remote. Another getting the RDK3033 message. Just about had it with cable.
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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Surprise, Comcast—Having this same RDK-10000 error issue. This has obviously been going on for months and yet you keep sending out boxes with this malfunction?? Good grief! I’m sure YouTube TV and Hulu are grateful for the business.
RDK-10000
3 days ago got a message on my secondary cable box. It basically said there was an error and to check the cable and restart the box RDK-10000. Followed instructions same issue. I later did troubleshooting on-line with the same error appearing. I than started a two hour chat
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Cable box software update is stuck at 0%
Box software update failed. We’re now in day 2 of this. RDK-03011-0. The box has been unplugged and plugged back in. System reboot didn’t change anything.
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Customer Service
why are all the tv's in my house saying ERROR ENCOUTERED REF CODE RDK-00104 my DVR's have both been messed up all weekend. All my service has been very poor the last 5 days and the wait on hold for a customer service rep has been rediculas.
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Trouble
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Xi6-A Won't connect to wifi
Just got a Xi6-A wireless TV box. Get to the connect to wifi screen and input my wifi information and password. It starts to connect and then say something went wrong with the RDK-03105 error. I have restarted the box several times and I am still having the issue.
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X1
Accepted Solution
Hi @Nixon27, Sorry for the experience you're having with the RDK-03036 error code. I'd like to help take a deeper look at this. Can you send me a private message with your first and last name and your full-service address? To send a private message,
Rdk 03036
I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an
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@thezogs wrote:I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, bef
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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@user_zy3rxu Thank you so much for your post on receiving error code RDK-03036. Getting an error when trying to watch your shows is never fun, so thank you so much for the chance to help. For this error please: Ensure that the connections are tigh
TV error RDK-03036
My tv shows Sorry,there seems to be some trouble Please tight your cable connection and then restart your TV box.This can often fix common issues.
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WiFi cable box stopped working
Error RDK-03117. The box will not produce any output. When trying the remote the only output I am getting is the error above. Powered down and up the box multiple times, it comes to the last channel, it shows the name for a second and after that it goes blank. The tv is fine with other devices on an
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X1
Hello, @CustomerAlwaysRight_100 when it comes to 4K the box on the left is the only primary TV box model that is capable of that picture quality. In some configurations, our wireless 4K TV box can act as the primary device on your account. You'
Set Top Box Downgrade UNACCEPTABLE
I want a better set top box. The firmware update issue an Xfinity problem. The techs need the the make and model similar to or better than the Dolby XG1v4-A I pay for every month. ”Old” 4K box on the left. Replacement box on the right. #Fail.
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I am having the same RDK-03036 issues on my basement TV. All other TVs and internet are fine. I split from main line (before it went to modem or other TVs) and ran it 50ft. I replaced the splitter. They only thing left to replace i
RDK-03036
Ok. I have a DVR and 2 set top boxes. Last night all three worked fine. Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we’re new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came i
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Router has to be restarted everyday
Have to restart gateway modem everyday. White light remains on, when it goes out. I swapped the modem yesterday for a new one. It happened again today. The code on the tv box in another room is the RDK-10000. When I try to restart it it goes back to the same code.
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X1
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Failed to download image
One of my 3 cable boxes attempts to do a software update but never gets past 0% and then I get error code RDK-03011-2. I tried restarting it multiple times and still get the same error. I've attempted unplugging the box and restarting multiple times as well and still nothing. The box has been like t
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X1
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Moving box
I moved my main DVR box to another room with a coax outlet already in place. I get the Welcome.Bienvenido.Bienvenue message, and boot menu and then the box says "cast" and the TV has the error rdk-03033. Does this mean this room is not connected to the Comcast service, or that there is just a conne
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X1
@Ronandkat wrote: We are still getting the rdk03033 error message. These answers don't have a date, so I don't know when you're doing or did the update. But we've been having this problem for months. call 800-Comcast and request a home service call
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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Hello @jpuccia we definitley want to ensure you can always enjoy your services with us so you can get the proper entertainment you need. I know I wouldn't be too happy with my image cutting out like that, so we'll make sure we do all we can to help!
XfinityKatie
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1 year ago
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TV goes black for a few minutes then comes back on... happens 3-4 times a day
I just upgraded to X1 last month after having the basic Comcast/Xfinity cable for 20 years. Ever since upgrading, the TV picture/sound goes out randomly 3-4 times a day (It works perfectly 90% of the day). Sometimes it'll go a day or two with no problems if I'm lucky. It stays off for a few minutes,
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