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user_95m9ut
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Wednesday, May 28th, 2025 8:54 PM

Xfinity Won’t Play

The error says the TV box isn’t powered on. But it is. I’ve also restarted a couple times. All cables are attached correctly. The error code is RDK-03003. What’s wrong?

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2 days ago

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XfinityThomasA

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2.4K Messages

2 days ago

Hello,user_95m9ut! Thank you for joining the Xfinity Forums community, for providing the error code you're receiving and sharing the steps you've taken already. The "RDK-03003 - Unable to Connect to XFINITY TV" error when this error occurs, you will see the following message on your device:

 

  • "We're having trouble connecting to the X1 Platform"

Solution code

To resolve this issue, you may need to try the following:

  • Ensure cable connections are tightly secured.
  • Unplug TV Box from electrical outlet.
  • Wait 10 seconds, then plug back in to restart.

Please let us know if this helped
For more information, please see Restart Your X1 TV Box.


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user_95m9ut

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2 Messages

I have repeatedly checked and confirmed that all the cables are connected firmly and correctly. I have unplugged the TV box and waited a minute and plugged it back in. Still get the same error code. In addition to the code, the full version is “ sorry there seems to be some trouble connecting. Please tighten your cable connections and restart the TV box. This can often fix common issues.”  Then the error code RDK-03003. With a blue Restart button. When I push the Restart button, it says “Welcome. Connecting to your entertainment experience…”. It spins there a couple minutes, then comes back to the same error screen. 

(edited)

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2 days ago

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XfinityThomasA

Official Employee

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2.4K Messages

Thank you for sharing the troubleshooting steps you've taken. user_95m9ut.. Let's troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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