Community Forum
Find solutions, share knowledge, and get answers from customers and experts
New to the Community? Start here.

6,139,028

members

731

online

23,520

posts
Top
how can we help? What can we help you with?
Xfinity Answers Xfinity Answers
ANSWERED: How to get Hulu on Xfinity X1 and Xfinity Flex
ANSWERED: How to Use a VPN with Your Xfinity Internet Service
ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?
ANSWERED: Xfinity Stream Minimum Requirements
ANSWERED: How To Update Your Xfinity Email POP Port Settings
ANSWERED: What is Xfinity Stream on Roku and how does it work?
ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking
ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
ANSWERED: How do I log into my Xfinity provided Modem?
Announcement

Intermittent Video Issues Affecting Some Customers


A firmware update was recently deployed to TV Boxes that may be causing picture issues for some customers

The update includes a feature that defaults TV Boxes to the highest screen resolution the TV is capable of. This is causing a black screen, blue screen, a 'no signal' messages, or a "flickering" screen for some customers.

Read additional information on this is issue and the latest updates here

Visit Our Help Communities