Hi, I am moving to a new place on 6th August, 2025 for which I needed a new internet connection. The agent on the phone who sold me the plan assured me that my connection would be activated on 6th August and the billing period would start then. They also assured that my friend who had referred me wo

I go through the activation process, and it says I don't have a validated contact for the account. I'm validated. I don't want to drive into town just to activate my phone.

My bill is out of control. Why am I being charged that amount when I was supposed to be credited $100? There was widespread issues in my community with Xfinity services being disrupted. They had to do a lot of work to fix it and I was charged service fees. That isn’t my fault that you guys have shot

I was a Xfinity Mobile and Home internet customer since May of 2024. in March I decided to move out of my apartment building. the apartment I was moving to did not have Xfinity Services and because of that I planned to cancel my Mobile services in March and my home internet in Mid-May 2025. First, I

im currently in the process of try to get internet from my current address to a different address, but when i put in the address and the date. it accepts everything but then gives me and error message with the following "Looks like your move requires a bit of extra attention". i called the number th

Back in December 2024, Xfinity ran an internet promotion offering up to a $200 Amazon gift card for new internet sign-ups. I signed up during that promotional window and made sure to meet all of the stated eligibility requirements. Since then, I have contacted Xfinity support multiple times regardin

Can not get xfinity to let me speak to live person

Hello, I'm writing to you today because I'm facing a significant problem. In May 2025, I saw a promotion in my Xfinity Android app. It promised a promo credit for the Samsung Galaxy S25 Ultra 512GB, which cost $1,419.99, with a $400 credit applied over 24 months. This meant the monthly payment shoul

Lagging during live TV & DVR playback. No issues when using the app on a Samsung phone or laptop.

I normally and consistently get 650+Mbps download and 40mbps upload (my current modem caps the upload speed to that). Starting yesterday there was a drastic decline. Now I am averaging 150ish download, and 1-5 upload. I cannot get a human on the phone for the life of me. I spoke to 2 chat agents, th

HELP ! I can’t get into my Comcast.net email

When a Xfinity store added an XB8 to my account the billing codes for my CableCard/TIVO were removed. Can someone at Xfinity put the billing cdrs back?

As I am not having success obtaining information about land line billing issues (after spending hours) with the Xfinity web site, online chats, and calling various phone numbers (which ultimately lead to a dead end as the choices do not apply--and there is no option to talk to a person), I am attemp

I am now unable to view Xfinity via streaming on my Windows PC. This has been the case for over a week. I see in the forum that multiple people are having this problem. Any ETA on a fix?

I ordered a new wifi gateway. Got email on July 16th saying order was on its way with UPS tracking number. Clicking on UPS tracking number says that UPS never received possession of the shipment. Did someone print the label and forget to ship the equipment?

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

My internet drops constantly. Sometimes it will work for a couple hours, sometimes it will disconnect multiple times in 5 minutes. I have been through 3 different modems, trying to see if a new modem would fix the issue, but unfortunately that didn't help. I have tried 3 or different cables, didn't

I cannot get my remote to pair with my TV it seems like it's going to my grandkids's TV in their room

We have had Xfinity Voice, TV, and Internet since 2017. In addition to using the voice line for home phone service, we need it to connect to our community's Emergency Services Security System. The house is fully wired throughout for phone, internet, and cable. Over a month ago, Xfinity took us off o

Called to get my bill lowered and the offer that provide me was 1 mobile line freee for 1 year and I would receive $40 extra off my internet. I had to call for 2 months about my discount. They told me to wait & my bank isn’t going to process an amount recently I was on the phone for 4 hours they tra