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Massive Packet Loss Spikes every couple minutes, been happening for 3 months now, tried everything
Every 5-10 minutes or so, my ms will go from ~20ms to 800ms and then right back down, happens in a second. This becomes extremely disruptive when gaming, streaming, or even just talking in voice chats because everything freezes during that second. It never cuts out my internet so Xfinity sees i
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Your Home Network
How to Disable needing to enter Pin to access my Voicemail every time?
I like to disable needing to enter my Pin or Password in order to listen to my mobile phone Voicemail every time? I try doing so in the adminstrative options from the voicemail options, but there does not seem to be such option. Every other mobile service I had in the past does. How do I do this?
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Devices
Need to chat with a live agent I can't speak over the phone due to a health issue
I need to chat with a live agent. I can not call and talk to someone because of a health jssue
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Customer Service
Bill is incorrect
I just re-signed about a week ago.. the amount of my bill/service is supposed to be $119 per month! Also was supposed to be receiving some type of box which still hasn’t arrived.. previous bill was discounted to help me out for $190 which I paid. I just checked my account and it’s stating my next bi
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Customer Service
Lost access to Xfinity Mobile lines without my consent
I moved from address1 to address 2. In a week my line got closed and I was having Internet and 2 mobile lines on address 1. I went to Xfinity store they opened new new wifi account for me on address 2 and asked to reach out to mobile support for line transfer. Since then it's 30 days and I tried al
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Devices
Error activating Peacock subscription after moving to a new address
Trying to activate peacock after moving to my new address and am getting this error. "your xfinity account is already linked to another peacock account. here’s how to find it". I previously had peacock through Xfinity at my old address but I am unable to access content after the move.
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Xfinity Stream Website
Splitting Wifi Bands
I have multiple devices that need to connect to 2.4ghz band. It has to be split off the 5ghz. They cannot be under the same SSID.
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Your Home Network
Arris S34, OFDMA upstream channel not provisioning for next-gen upload
It seems my new Arris S34 isn't being being provisioned with the latest firmware and/or boot file needed to take advantage of the OFDMA upstream bonded channel necessary for next-gen upload speeds. This is a problem related to slow S34 upload speeds that I'm seeing in the forums here and elsewhere.
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Your Home Network
Unstable internet connection
I was informed new underground cable line is needed for my place. A temporary line has been installed, but every night there is no internet signal on my gateway. How is this possible and will the new cable line really correct my problem?
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Your Home Network
Peacock premium activatio
Going around in circles w all the "help/support" tools. Xfinity app says acct activated. App thru comcast app says pay extra for premium. This is the part where comcast is just ridiculous to deal with.
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Channels and Programming
Cancel service
I am unable to cancel my service. After countless time of scheduling a phone call and never receiving one I am struggling to believe it is even possible to cancel service with Xfinity.
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Customer Service
5ghz and hardwire stopped working
My internet went down completely, rebooted gateway, the only think that came back is 2.4ghz WiFi. 5ghz WiFi and all hardwired devices still no connection. How can I fix ??
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Your Home Network
Max
I already had Max but took a Hulu bundle last night that includes Max. I emailed Max and they said I had the app through you. I didn’t remember that. At any rate, I don’t want to pay twice. Can you help me?!!
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Customer Service
Broken Pedestal
The pedestal in front of my house has been broken for over 4 months. I've reached out to Comcast over text and phone at and has been assured that someone would be out within a week. First time in January, then February, then twice more in March. No one ever comes. How do I get this fixed?
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Customer Service
StreamSaver Peacock "already activated"
We are trying to use the Peacock portion of our StreamSaver, and trying to use the activation link it tells me "peacock already activated" but our peacock signing doesn't have any active account provided by Xfinity. How can I get Xfinity to reset so I can reactivate my Peacock subscription? Peaco
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Sign-In and Account Management