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can't access email
Several days ago I was no longer able to access my email on any of my devices, nor have I been able to access it through the Xfinity website. I am stuck in an endless loop trying to log-in to my email, however I am able to access everything else in my account both online and through the app.
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Sign-In and Account Management
Multiple trips, multiple promises, nothing to show for it
Jesus, not only the experience but just had a 'site experiencing issues' error flash and dropped everything I had written... I went in to the closest Xfinity (30 minutes drive one way) about a month ago to help my mom upgrade her phone At the time I was told that there was a solid trade in option
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Devices
Service Address on my account is wrong
For some reason, the service address on my account has been changed. Last month's bill and all the previous ones for the past 10 years have shown the correct service address. This month's bill has a different service address. I have attempted to solve this problem twice over the past few days using
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Sign-In and Account Management
Tvapp-00500 error code
I was on the phone with support for OVER and hour. And they could not figure out why my xfinity stream, which I've had for 8 months, was not working. After numerous failed attempts they told me to give them another hour so thru could run diagnostics. They then sent me a text and said ev
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Xfinity Stream Website
Cancel Hulu
I want to cancel Hulu. I have xfinity internet still. I don’t have a streaming box,
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Customer Service
All my outgoing SMTP outgoing servers are offline. How do I fix this?
I have several (5) @comcast.net email accounts under a master account and I get an error message everytime I try to send from any of them. It's driving me nuts. The error message I get is "Cannot send message using the server edited personal info@comcast.net was rejected by the server smtp.co
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ACC Network
ACC Network I can?t get ACC Network on regular xfinity menu but can get it on espn app and streaming app. How can I get it to download on regular cable
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Channels and Programming
Peacock
There are no clear instructions on how to get Peacock activated with just internet or to link accounts
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Your Home Network
Export addresses from xfinity mail account
I’m using an Apple iPhone SE 2nd edition with iOS version 17.6.1. After I log into my xfinity email account I DO see all my addresses but I do NOT see a way to export them. The only way I see when I search thru the FAQs the screen does not correspond to what I see on my screen when logged into my xf
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Trouble signing into xfinity stream app on apple TV
I'm stuck in the loop of signing into the app on my apple TV and being told I'm not on my xfinity home wifi even though I am at home on my xfinity wifi. Then it signs me out. The issue is strictly on the apple TV as it works fine on my Android phone and on my Roku. Is there any solution to this prob
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Xfinity Stream Website
Official Solution
Email access stopped working on all iOS devices
Monday, January 8 at around 10am, the email access for all my accounts across all iOS (iPhone and iPAD) stopped working for me and my wife's comcast email accounts. I can still get email on my Mac and can log into the web email to access email so it is not a password issue. I reviewed the thi
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Acute Xfinity Data Spike
This does not seem to be an unusual problem. I've been reading the forums for two days and it is not often that I see a customer's data spike issue ever resolved by Xfinity. I'm over 70 years old, live alone, not a gamer, have two huge antennas on the roof of my house; one pointed at Milwaukee and
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Customer Service
Wi-Fi 7 standard Ready Yet?
When will we be able to exchange our Xfinity modems for the new Wi-Fi 7 standard models?
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Customer Service
upstream channels become unlocked getting T3 and T4 timeouts
I started to have this issue last Thursday where the upstream connection would blink on my modem, it would repeat the process and then the internet would drop. Its been doing this every day since around 4pm for about 10 to 15 mins. I have checked and replaced the coax cable from the wall to modem. T
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Your Home Network
Stuck on endless loop of welcome screens
While watching my tv screen went black and then started an endless loop of the 2 welcome screens. It's been like this for almost 3 and 1/2 hours
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X1
Xfinity Home remote access
I can no longer arm/disarm my xfinity home security system thru my cellphone. Why? This must be fixed. I have dog sitters who visit my home ever day and I need to be able to disarm to let them in and arm when they leave.
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Devices and Equipment
Not receiving new emails
A few days ago I received an email from the postmaster saying that my email has reached its max size and that I won't receive new emails until old ones are deleted. I have delete 5-8k emails and still have not received any new emails since then. How do I fix this??
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I’d like to add redzone but won’t let me do it online
As it says I need to call because I’m in a HOA, and then when I call it says I have to do it online. this is ridiculous
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Channels and Programming
Intermittent Internet
Started having trouble weeks ago, felt my router and modem were dated so I bought high end ASUS router and Netgear modem. Both compatible with Xfinity by the way. Internet and TV both dropping after equipment upgrade so called technician and they came to investigate. Replaced some split
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Customer Service