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XB8 DNS

Can you change DNS settings on the XB8? Or are we still being held captive with Comcast DNS servers like on the XB7 - which is really ridiculous……. !!! thanks.

Question

 • Your Home Network

29

3

0

Replaced CM1000v2 w/ MB8611 and my speeds are much slower

My service is about 1 year old from demarc on the apartment building to curb. It was always capable of 1Gbps speed. My account is set to 1.2Gbps package waiting for me to get a modem capable of it. I picked one up. Activated it in the xfinity app I believe yesterday(crazy weekend). Line came up and

Question

 • Your Home Network

4

0

0

Bumped up to 900 MBS plan, getting ~450

Hello, I recently bumped up to the 900 MBs plan. Using a PC connected via Ethernet my speeds top out at about 450. In expectation of the increase I upgraded to the Aris S33 modem Is there anything to investigate/optimize or is the best option to move down to a lower tier? Thanks

Question

 • Your Home Network

38

3

0

Im having the issue where it tells me I can't make changes to my plan.

So I paid a balance that was pretty past due, and I was expecting to receive my internet back, however its not letting me access anything.

Question

 • Your Home Network

5

0

0

No longer have Xfinity service at this address

My Xfinity app is saying "You no longer have Xfinity service at this address". How do i reactivate?

Question

 • Your Home Network

8

0

0

Xfinity gift card

Hi on march 17 I added a new line to plan, bringing my own phone…. In that time Xfinity had a promotion, saying that existing or a new costumer that bringing his own phone, receives visa prepaid for 200. Now is July and I didn’t receive anything

Question

 • Xfinity Mobile

2

0

0

Slow channel switching

New install, new line, all new. takes up to three seconds to change channel’s. Clean connection required to change channels sounds untrue. If the connection was bad other things would happen, not just slow changing of channels. so many posts, no solutions.

Question

 • Customer Service

8

1

0

Haven’t gotten my XF Mobile gift cards for $900. Bought phones in December

Bought 2 iPhones in December 2021 in the promo period. Due $900 in Visa Gift Cards.  Never received them. Called 5 times.  Went to the XF store and got a trouble ticket number.  Sent a request on the Gift Tracker site.   Each attempt resulted in… no response.   Today is May

Question

 • Xfinity Mobile

24

2

0

Turn off 5ghz

Hi, I'm trying to reconnect a smart outlet that has for some reason become unresponsive. The steps in the past have been, disable the 5ghz network (since it is only 2.4 compatible), connect the device, and enable the 5ghz network.  When I am in the admin tool for the router, the edit button

Question

 • Your Home Network

7

0

0

XFi app not working

Hello! I am trying to view anything on my Xfinity App/XFi. I have tried logging in on my phone browser, the application, and my web browser on two computers. I have tried on and off of my Wifi, and have already cleared my cache and cookies. I have also uninstalled and reinstalled the app. I ca

Question

 • Xfinity App

4

0

0

Adding channels to flex stream app

Hello, I am an internet only customer with a free flex box. I recently called and inquired about adding a channel package to the stream app and was informed that I basically needed to become a cable subscriber again, change my service to a double play package (without a cable box rental), but would

Question

 • Flex

12

1

0

Ping increases drastically randomly

Hello,So I am having an issue where while I am gaming, at random times, for no reason, my ping shoots up to 5000 for about 30 seconds, then comes back down. Which often causes me to be removed from matches. I have spoken with 2 agents, one agent two times. The first agent concluded that it was due t

Question

 • Your Home Network

76

10

0

Outages

I have lived in this location for literally two months. I have now experienced two outages lasting over 24 hours. I have had Xfinity for the past 2 1/2 almost 3 years, and never experienced anything like this. Could it be, that in this new location the only service provider allowed is Xfinity. At my

Question

 • Your Home Network

7

0

0

Downtimes in Xfinity App resetting

The downtimes I have set for my kids devices keep resetting. I will set the downtime for each profile and the time will change from what I set it at. Each child has their own profile and it is happening on multiple devices Apple, laptops, desktops, Xbox, etc. Please help

Question

 • Xfinity App

10

1

0

Not getting a $10 discount for my internet after having active mobile plan

I had my internet service feb this year and The customer service offer that if get a mobile plan for as low as $15 I will get additional $10 off on my internet which I did however That discount never applied on my internet called customer service for the internet advised we need to call mobile Xfini

Question

 • Xfinity Mobile

10

2

0

wifi invalid password

I recently set up a router in a new apartment. It connects fine to my phone and one laptop but keeps saying "invalid password" when I try to connect my other laptop. I have rebooted the router multiple times and made sure the password is correct but am still getting the issue.

Question

 • Your Home Network

33

3

0

Credit card info on File Disappeared

Have been auto paying my mobile account for a few months with credit card on file. Suddenly this month the card is no longer on file.  What happened?   Card is still valid, I did not remove it from account.

Question

 • Xfinity Mobile

42

4

0

5.1 Audio Live Programming

Is it possible to find out which devices support 5.1 audio in the Xfinity Stream app for live programming?

Question

 • Xfinity Stream App

21

1

0

Your company being a NIGHTMARE to deal with

I bought a new Samsung Galaxy 21fe and received it on Friday June 24. I decided to return the phone (it is just not worth $700 to me) and I called on Sunday June 26 and spent 44 minutes (mostly on hold and being transferred) to explain that I wanted to return the phone. I asked if the phone could be

Question

 • Xfinity Mobile

24

3

Primary Account Holder

Hi, I can't get into account management such as changing billing method, etc.. and says I am not the Primary Account Holder even though my role shows as Primary under User Setting. Thanks,

Question

 • Sign-In and Account Management

9

1

0

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