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Xfinity Won't Cancel My Account

Bad times for me, and I can no longer afford alot of things. So Xfinity will not cancel my account. I've called multiple times and chat multiple times. The chat will give me a number to call, and I do. Then the person on the phone will tell me they canceled the account. But they didn't, because I'm

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Can’t access email for account password reset code

Trying to access my other online account for my Xfinity services (NOT email & NOT this account I’m posting from) and it says that my password needs to be reset. The email it wants to send the code to is one I no longer have access to. I’ve been to the Xfinity.com/password to try the reset as wel

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Firmware update for arris G34 and G36 modem/routers

Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01.04 to AR01.05)? Apparently, this firmware update was released to the ISPs back in November 2023 but hasn't made it to the street yet.  This update was supposed to fix (hopefully) in

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Port forwarding stopped working.

Yesterday (5/27/2024), I set up port forwarding for the Minecraft server and everything was working fine. However, today (5/28/2024), it suddenly stopped. I tried to reopen the port and reached out to XFINITY support through text and call, but nothing seemed to help. The situation got even more frus

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filters not working

I have email filters set up to reject emails that have a sender that does not exist - I am still getting email every day with those spam emails. Why is this not working?

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heroes and icons channel

Are they moving the channel again? I am still getting it, but the program guide is giving me the shows from the outlaw network.

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How can I get my promotion change from gigabit extra to gigabit and keep the promotion agent said that I couldn't and it would cost me

Just talked to an agent to decrease my internet speed from gigabit extra to gigabit I am on a promotion and had a check out about 30 minutes ago and was told that my hardware my laptop is only able to handle up to a gigabit connection and they have me locked into a 1.2 or 1200 megs plan and I want t

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Can't sign in to Xfinity account

I've been trying to sign in to my account and nothing is working, not between different browsers, clearing my cache/cookies, or anything else. What's going on with the website?

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No wifi for a month

On may 10th some terrible storms came through and interrupted my WiFi service my xfinity mobile cell phone service was also moving slow. Since that date I have suffered from slow cell phone speeds and no WiFi. We have had 4 technicians come to our home, I've spoken with 4 tech service reps who have

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Disabling xfi advanced security - no settings to do so available in xfinity app

I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com

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what is this "Now" for mobile? Is it much cheaper ($25/month for unlimited?) it is under xfinity.com/now/mobile

my grandfathered cheaper xfinity mobile's $12/GB By_The_Gig is gone, I am looking for some cheaper data plan. I see this new comcast's NOW service https://www.xfinity.com/now/mobile  when I tried to login, it says I don't have the service. How do I sign up and where to find the list of plan pr

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What happened to the $100 gift cards I was promised for transferring my mobile provider to Xfinity?

I find it extremely hard to understand why Xfinity has made it so difficult to honor their promo encouraging customers to switch mobile carriers to Xfinity. Sometimes good deals are not always as they seem. My wife and I spent last winter away from our house and had to put our tv and internet on va

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1.4K

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Xfinity speed fluctuating on multiple devices

Ok long story from the very beginning so someone can help me untangle this web. One day in December last year I woke up my ethernet going unusably slow and not loading or only half loading pages, like I could try to open an Amazon page and only the top bar would load. My brother was also unable to

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All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

I am currently having trouble sending email on comcast using either Outlook, or our iPhone's and iPads. This started happening about 2 weeks ago.  There are no issues with any of the settings.  I've been on the phone with comcast support, and after about 2 hours, they say they will call b

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2.3K

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Usage tripled with no explanation

Nothing in household has changed and last month Xfinity shows usage doubled and this month tripled saying I’m almost at my 1TB. I’ve always been around 400 GB and with nothing changing in our households usage this has to be a scam trying to make us go to unlimited. Looks like reporting to the FTC as

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Set top box restarting repeatedly

My Set top box has been downloading software and restarting for the 45 minutes.

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1Gig Internet service upload way lower than advertised

Hi, I have recently started Xfinity 1Gig internet service to my apartment at 19003 in PA. I am using my own model Motorola MB8600. I paid for the advertised 1000 download and 100 upload speed tier. Hooking my PC directly to the cable modem I only gets about 930 download and 23 upload. I know withou

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Xcam3 setup without Xfinity app

I've searched the forum and have not found a completed thread explaining how to get a Xcam3 hooked-up to my wifi. I am an Xfinity customer but have no interest in using the service.  I just want a monitoring camera. The other threads I've found have someone ask for a PM.  Not sure why the

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Cancel services please

Looking to cancel without having to be called as I do not wish to waste time trying to be retained as a customer. Xfinity assistant is useless.Nothing will convince me to keep Xfinity internet

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Internet Constantly Dropping Temporarily

For the past few months, the internet will drop frequently throughout the day at sporadic times. Sometimes multiple times within an hour, sometimes multiple hours in between. It never lasts long, <30 seconds at most, but it is always long enough to disconnect us from whatever we are working on. T

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