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My Upload Speeds are not what I'm paying for
My Xfinity internet package is supposed to be 2 Gbps download and 300 Mbps upload. My download speed is very near what it should be, but the problem is my upload is only 70-80 Mbps, nowhere near the 300 Mbps like it's supposed to be. I had an Xfinity Technician at our house for over an hour and we d
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Your Home Network
xumo remote battery change
how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open. is there another spot i need to push, like a button on the front?
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Flex
Pinned
Comcast Previews New Multiview Experience on Xfinity X1
Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen Xfinity has launched an early preview of a new multiview experience on X1, offering sports fans a new way to watch all the excitement of October’s biggest professional sport
Articles
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X1
Ethernet port support
My ethernet ports on the back of the router do not work. They randomly stopped working/lighting up, and I tried everything to get them to work again. After resetting the router, trying two new ethernet cords, and making sure there is no damage the ethernet ports still don’t work.
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Customer Service
How to cancel sports reminders
How do I cancel sports notifications?
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Channels and Programming
add an additional esim to my new iPhone16 Pro Max
I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from
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Network
No service since 9/28/24
Beech Island SC 29842 Hazardous line down. No service since September 28, 2024
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Customer Service
Chicago Sports Network
I am EXTREMELY unhappy that Xfinity is not going to carry CHSN Chicago Sports Network. One of the reasons I continue to keep cable is because I can see the Chicago Blackhawks play. You need to make a deal with the Network as I have been on the fence for some time now to cut the cord.
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Channels and Programming
Outage please fix
Outage in my area for 5 days, when will internet be up and running again
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Customer Service
Getting random Internet disconnects
Ever since we moved into my grandparents old house after they passed, I have been getting random disconnects. Ive taken several steps already to try and alleviate them, but none seemed to have made a difference: -Removed all the previous splitters/attached lines that went off to no longer used room
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Your Home Network
wifi not connecting to mac air or TV
My MacBook suddenly stopped connecting to my home wifi, repeatedly saying it needs a wpa2 password. Additionally, on my tv, it shows up and I put the password in, it states they are unable to connect. All other devices still connect to home wifi and the Mac happily connects to any other wifi networ
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Your Home Network
Free Beer
My Starlink kit arrives tomorrow…bye bye Xfinity, thank you for the two weeks of misinformation, worthless updates and lies.
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Customer Service
Hallmark+
I signed up for hallmark+ via set top box. When I try to access Hallmark+ online, I can't because I don't have a Hallmark+ login SO... how do I access it on my laptop? Am I better off canceling through Xfinity and subscribing via Hallmark?
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Xfinity Stream Website
Yahoo Password Reset Emails not arriving
I need to reset my yahoo email password. When I request yahoo to send me a reset code, the email never arrives. Other emails send and arrive fine. It appears Comcast is blocking or filtering these emails. Please address this ASAP. MFA email requests are common, need to arrive, and in a timely manner
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Accepted Solution
How do I access my device log?
I have an XB7 Rev 10 from Comcast. I'd like to know how to access its log. I can't seem to find it in the Xfinity Mobile app on my phone and I can't log into the modem's own 10.0.0.1 page because I don't know what my admin login is. This was never given to me when I received the device. Thanks very
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Your Home Network
Why does comcast's website never work?
I go to my account, billing, it never loads and times out. Tried on mobile too. Same result. Happens every time I try on different days. The website is so bad, it's like a 1995 website that doesn't have a good layout. There are Olympic ads everywhere. It's 2024. Time's up comcast, fix your terrible
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Sign-In and Account Management
new xb7 white modem: now landline no dial tone
installed the new white modem I had a BLUE cable that goes from the back of the computer to the modem that was in position 2 on the back of the black modem on the new white modem, it doesn't fit into the top phone ports (outlined in white) so have it in port #2 (the 4 outlined in yellow) and there
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Home Phone Service & Equipment
Website keeps logging me out
I have recently signed up for internet like the internet plan and the gatewy and everything, now it has been a couple days and im trying to track my order in billings and everytime i try and sign in the website immediately sogns me out
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Sign-In and Account Management
damaged box
There is a damaged box that needs to be repaired on a apartment building [Edited: "Personal Information"] that was damaged by a Construction team originally in April 2024. They have held it up with a stick since then now It has been hanging more since Hurricane Beryl came through . The stick is not
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Customer Service
port forwarding not working
in the xfinity app i have set ports for 7777 and 27015 TCP/UDP, but when I use port checkers such as portchecker.co or canyouseeme.org it says they are not open, even when I try to use telnet in Windows cmd it doesn't show that these ports are active-i have already opened the ports on firewall -I ha
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Network