After countless hours today with several virtual chats, live on the phone support, and “Tier 2” transfers i’m trying this as a last hopeful resort. Hi Xfinity Support, I'm having persistent internet drops that appear directly tied to upstream OFDMA instability. I’ve already had a technician visit, a

I've tried three times to post to this forum to no avail. I can't get through to the phone lines. I spent an hour on the phone with the automated system this morning and all it would do was reset my modem and tell me to call back later. After telling the system I wanted to remove services I finally

I have tried for several years to activate the peacock premium subscription through the rewards program on Xfinity can't be done I've tried it I have talked to several agents they've tried I still have yet to watch Xfinity or a premium through Xfinity rewards so my daughter had to have the she wante

Xfinity is pushing out faster speeds in my area and it keeps bricking my modem. I have to factory reset it and redo all the passwords and WiFi names before I can get service back. The Xfinity tech said he had to provision it and after that, I should have no trouble. Well, it's been bricked 4 times s

For the last year I have been having nothing but problems with you guys when I always paid on time. So because of this I am switching providers unless you shave off $600 off my bill now. You took money that I didn't authorize then your equipment was faulty. Yet I still paid for everything.

I’m being billed $80 for a service that I didn’t order. I want it taken off my bill

I‘m still receiving bills for mobile after I terminated my line. the chat agent will never connect me with an agent (too busy, no matter what time) and obv. I cannot be called back without a number. what can i do?

HELP!! This is now the 2nd time this issue has come up. We lost access to any secured sites, such as Netflix, Hulu, any banking or work sites, with no changes to our settings or modem/router. Been through 6 xfinity chat reps, and no one can help. Chatgpt suggested changing the DNS network to google,

At a job site, I have no phone service but Xfinity hotspot is available. I login with xfinity username/password which works. Then it wants to do a 2FA but the only options won't work and can't work. I have no internet and that's why I want to use xfinity hotspot. Can't 2FA with app because no intern

It's absolutely criminal that you people force us to go through such a process to cancel service when we are moving and they don't even offer xfinity at our new address. I don't need a sales pitch for service I can't even have, so let me cancel without hassle online with a single click. It's not tha

No more Catchy Comedy? Why did you drop a free channel, while you keep increasing our rates. You can't even lock in a cheaper price for a year. No wonder subscribership is down.

I used to get nbc sports philly app until Monday and I made no changes to my account. I get this message 'Access to this program is not included in your tv subscription. Please contact your tv provider to learn more about adding this program." Customernservice couldnt help and does not know why. I l

I subscribed to hallmark+ on my computer but when I try to open Hallmark+ on my vizio tv it says to subscribe. I don't have an option to log in and I don't want to pay twice by clicking subscribe on my tv.

Dear Xfinity Support, We are seeing repeated throttling with the error: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Our emails comply with all standards (SPF, DKIM, DMARC), and we are a Validity Certification member. Not sure why this continues—would appreciate

Last month i subscribed to Max basic with ads and now I want to cancel it. There does not appear to be a way to do that. the Max app on the x1 device says to cancel in the xfinity app and the xfinity app says to cancel in the x1 device. I see others have received help with this here, please help me

need a customer service phone number

Home phone does not have dial tone. This has been going on for two weeks. I have spoken to several Xfinity Tech Support who did typical things like restarting modem. Most of the time they try a couple things and then say they are going to transfer me and then I am disconnected. Also tried online cha

I changed my service plan to the "NOW" plan yesterday. For some unknown reason I am now unable to get my Flex Box to connect. I've tried : connecting via Wi-Fi, connecting via Wi-Fi after pressing the WPS button, disconnecting and reconnecting power, restarting Xfinity modem/router ... as well as do

Big files will not upload on WiFi. Works fine when connected via Ethernet. XB8

I'd like to remove TV service from my account but keep internet service. Seems I need to make this post before I can send a direct message to customer service.