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Random series recordings on the DVR

We are now getting phantom recordings on our DVR. Neither my husband or I selected these shows, we haven't changed out our box, but now we are getting series recordings for shows we don't watch. Every couple of weeks I notice more and more. What is going on? I keep deleting them once I find them, bu

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Caller id not working even though notifications are turned on

My tv caller id notification is not working even though the Xfinity voice notification is turned on. From looking on previous messages there may be a setting on your end that needs to be fixed

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Xfinity app not working with LG tv

My xfinity app has quit working on my LG tv. The other apps are working fine. I have reloaded the app but still not working properly. Most time when an attempt to start the app it just freezes. Sometimes after waiting for minutes it will start but only one out of ten times. anyone else’s having this

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My email address somehow has a second name attached to it

My comcast email address, which I have had for 20+ years, has another person's name associated with it. I do not get emails addressed to her, and evidently she does not get any emails intended for me.  However, even lists of data breaches (e.g. from Norton) sometimes show up with her name and

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Slow Internet after restoration of service-Hurricane Beryl

After many days of no service, It has been restored. I am only getting 10 Mbps download speed. Surely Xfinity is aware of this and working on a solution?????

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Downloads Freeze on iPad

I saw about 2 years ago, a post regarding someone downloading a tv show to their tablet and when offline, when they try to play shows offline, the screen freezes but the sound continues. I deleted the app and redownloaded and it still happens.  I download using my home network and it continues

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109

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Outage Credit

I was part of the outage from the hurricane. Communication was non existent, just the stupid text messages that gave you no information. My service was finally restored last night (9 days) I go to fill out the outage credit and it will not let me put in the 9 days, says I have to select 7 days or le

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Audio Drop Out Using Xfinity Stream App

Looking for suggestions to resolve audio drop outs on Golf Channel and a few other channels when using the Xfinity Stream App on Apple TV 4K.

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I was sent some equipment that I did not request

This week I was sent some Xfinity equipment (I think it's called an XiD-C unit) that I did not order. On Thursday I returned what I am pretty sure is an older version of this equipment via drop off at my local Comcast store. Last week I replaced the old (XiD-C?) unit with a new X1 box for use with

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Stream app on roku not working

When I click on live tv the app tells me that it's not part of my subscription but it works on my phone and the the xfinity box

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Down Comcast line

A tree knocked down cable line

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Activate x1 box

Unable to activate new box

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9

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No WiFi on iPhone 8 - constantly

My daughter and I are both have xfinity mobile and same iPhones. I find o constantly have wifi issues.  When I look at available networks in settings Xfinity sometimes shows up but lastly doesn’t.  I traveled to Arizona - no service anywhere. Even driving down the road or going to local a

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Scam

Xfinity called me saying I would save money by switching to their new plan. Ever since I’ve paid an extra 50-80 dollars per month. I was scammed and have become so stressed I can’t afford this! And for what?! I haven’t wanted or streamed anymore than I did before.

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Outage Credit Issue

I was affected by hurricane Beryl and had my power restored 5AM on 7/9/2024. My internet service did not work until 3PM 7/18/2024. Since the power was back, but the internet was out I'm looking to receive credit for 7/9/2024 to 7/18/2024. However, when I go to the credit refund page it only allows f

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trouble accessing Apple TV using your streamsaver deal

I signed up for your streamsaver and want to access Apple TV on my television. When I click on the Apple TV+ icon, it eventually brings up a Url code. I clicked on that, and eventually got the message that I had an active subscription through Xfinity streamsaver. But when I go back and try to access

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20

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Terrible customer experience

Exorbitant $795 charge on my Xfinity Mobile bill because the Xfinity agent (Akash) gave me the wrong plan. I dealt with three agents a week later and no one would remove the terrible charge.

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can't set up gateway

I got a gateway shipped but my account now says the service is inactive and I didn't even get to set it up. What do I do?

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No Mobile Network Coverage- Marietta Georgia,

For over a month now I've not been able to use my Mobile Data due to having no cellular coverage in the area. I visited the store yesterday and my cellphone worked just fine, however there is no resolution for this issue. I will be switching to T-Mobile because not having use of my phone for work an

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Citi Gift Card

I have a Citi Gift Card that expired in 2015 that I've never used. How do I get a replacement card?

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6

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