Official

Accepted

Unanswered

Advanced Filters

Search Results (36.6K)

Activity
ABC college football, no commentators?

Kansas state vs. TCU college football - ABC live channel is working and we can hear the crowd, background noise, refs, and commercials all normally, but we cannot hear the commentators at all.

Question

 • Channels and Programming

9

4

0

4K washed out

Been an issue since first came out but Comcast 4K is a terrible picture. Very washed out. The World Series game 1 between Philadelphia and Houston is offered in 4 K on fox but is unwatchable as it is very washed out

Question

 • X1

47

3

0

I want to cancel my account

Hi, I would like to cancel my xfinity account. There are never any chat agents available and I do not have the option to send a DM, like suggested many times in this account. Can anyone please assist me?

Question

 • Customer Service

43

3

0

CW programming agreement expired

Last night we had the CW channel 11 in the NY/Philadelphia area and this morning it’s showing “Our programming agreement with this station has expired. As a result this content is not available through Xfinity or Comcast business at this time.” What gives? I can’t find anything about it on Comcast

Question

 • Channels and Programming

33

2

0

My phone

How do I set up my phone

Question

 • Home Phone Service & Equipment

21

2

0

intermittent internet connectivity ever since maintenance in my area

My internet connection drops several times an hour for a minute or so ever since maintenance was performed in my area. TV on the wireless box, desktop computer, mobile device; anything connected to the internet cuts out. I can not join a work meeting, stream, or game without issues. I did not have t

Question

 • Your Home Network

214

12

Xfinity app drains battery faster than it can charge!

Has anyone else noticed that the Xfinity app (with just an X for logo) drains iPhone batteries so quickly that they continue to drain even when the phone is charging? Why on Earth would the app need so much juice?! Fortunately this only happens to me when the app is open. My experience on iPhone 7 P

Question

 • Xfinity App

38

1

0

Incorrect Wi-Fi password

We keep getting ‘Incorrect Wi-Fi Password’ —it’s the correct password. Same as it’s been for years. Double checked the account to make sure it didn’t change there. Restarted the modem a few times. It goes away and we are able to connect and then it happens again. We have the XB8.

Question

 • Your Home Network

19

1

0

Firestick app

Only shows TV go stations

Question

 • Xfinity Stream App

6

1

0

Ping Spikes

Hello I am going crazy been having ping spikes and occasional packet loss during gaming I can not fix the issue? everything on my computer is updated drivers everything even resetted it for this reason then I changed my own router modem to xfinity xfi gateway I still have the issues... Had 2 technic

Question

 • Your Home Network

16

2

0

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

 • Xfinity Stream App

652

46

Accepted Solution

Slowness, service discruption with down arrow light blinking

This is an ongoing issue that happened after a “service upgrade” few months back. The service upgrade caused an outage in our area and after that my internet has been expereincing periodcally slowness and disconnect. I also notice the down arrow light blinking when the issue occcurs.   I’ve

Question

 • Your Home Network

52

9

0

Hello

I need talk person about cable

Question

 • Customer Service

4

1

0

NETGEAR CM700 getting only 150Mbps download speed with Superfast service

I'm posting here since trying to contact Xfinity Support via Phone, Reddit, Twitter is not possible and my problem is ignored. To be honest, sometimes the canned answers and lack of attention is basically gaslighting. Tested using your own tool: NETGEAR CM700 is certified for the spee

Question

 • Your Home Network

48

3

0

Xfinity agent cheating

On August/27/2022 I called xfinity to setup my home internet and then the agent told me about the mobile promotion 2 iPhone 12 for free and 60$ monthly charge for 2 lines for some reason we couldn’t do the mobile order on August 27 so the Agent called me on August 28 to make the mobile order a so sh

Question

 • Customer Service

75

2

Email on new iPhone

Where do I find password for email address

Question

 • Customer Service

6

1

0

short codes - Bank

I am unable to log into my banking app due to I am not receiving the text stuck in the middle between xfinity pointing to the bank and the bank pointing to xfinity. had no issue when I was on Verizon, isnt xfinity using Verizon. hours wasted on chat. the message from the bank is contact your wirel

Question

 • Xfinity Mobile

39

2

0

message xre-0024 instant replay card removed

Can't rewind or fast forward on live TV. Received the xre0024 error message.  Unplugged cable box for a few minutes, plugged back in and that didn't fix it.

Question

 • Channels and Programming

12

1

0

Black Friday Deal for Xfinity Mobile must be a scam! Coming to this conclusion also let me experience how bad Customer Support is!

I can't help think that the Black Friday Deal for Xfinity Mobile is just a scam! I'm already a business and residential customer with Xfinity/Comcast, so decided to finally look in to the Xfinity Mobile offers I've been seeing in email to both accounts. Went in to an Xfinity store, and got great cu

Question

 • Xfinity Mobile

30

2

Xfinity stream app on roku missing channels

Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone.

Question

 • Xfinity Stream Website

1.5K

72

forum icon

New to the Community?

Start Here