I am writing on behalf of my father, [EDITED: Personal Information], who is an 84-year-old long-time Comcast customer (40+ years). He recently moved into our home and scheduled to have his Comcast phone, internet, and cable transferred and installed. He had an installation appointment scheduled for

After wasting 4 hours today with 3 agents I lost all of my access to the xfinity channels Thanks! I had requested to keep. Now it won’t let me back to adding the programs even though I have confirmation that the channels I required were included in the new price I was quoted today. With a military a

I have a XR11 remote that worked fine with my Vizio tv but won't control volume and power on my new Samsung tv. I've tried all the codes listed for Samsung to no avail. Any suggestions?

I just wrote up a very descriptive post to help explain everything and of course the Xfinity site failed before I could save. So I will have to add a less concise description here. Hopefully there are enough details below. We have 3 Xfinity Wifi boxes and we talk into the tv clicker to have apps pul

How do I report an outage. I tried calling comcast and have been cut off/hung up on 7 times. The stupid automated system tells me what to do then hangs up on me. My tv cable service is going on and off sporadically for about 10 minutes. Tried using the app also with no success. Now the service seems

i noticed i have multi espn plus subscription and want to cancel the multi ones name is [Edited: "Personal Information"]

We are [Edited: "Language"] tired of all the interruptions and lockups to the screen, If you do not get someone out here to fix the problem promptly we are going to cancel this lousy service.

I cannot get my Comcast email into my iPhone app Mail. It won't take it. Very irritating. I have reset the password. I don't use VPN. I have updated my iOS; I have restarted my phone and I have deleted my Comcast mail account and tried to put it back in. Nothing. I have talked with Apple support, wi

Xfinity seems to be at a loss as to how to get my internet back up and working after they were " in my area doing work " I had no issues prior to this and now my internet has not come back when they said it was supposed to when they completed the work in my area. Numerous phone calls to customer sup

Hi, About a month ago I received an email about a loyalty discount that would be applied so that I could keep my promotional rate that was expiring. However now I received a new bill and it does not reflect this discount. My price more than doubled from what I was paying before! I've also contacted

Hello everyone, I have some issues with my internet and I'm really trying to get it resolved. I had an XB7 and it was doing this weird thing where it would blink orange for 3-5 seconds randomly multiple times a day usually 5-10 times and during the time it would blink orange I would get some big pac

Why is H&I removed from my TV lineup?

Hello, I have a no dial tone issue and can't make or receive phone calls. I have checked all phones to make sure they are "hung up," restarted the phone modem several times and even tried a new phone but still have the same issue. I have tried the XA but it does not help with this issue. Can I get s

Hi, I'm in an apartment with a preinstalled Xfinity gateway. Got a verification call yesterday but missed it. Now Wi-Fi connects but no internet—redirects to idm.xfinity.com. Text code failed with "Sorry, That Didn’t Go As Planned." Tried calling (bots), callbacks (unavailable at 2 AM). Please help

Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.

Posting making a post to get access to direct messaging to Xfinity customer service, since users have to post publicly before that function becomes available.

Xfinity customer service started an entire new plan for me without my consent after I canceled my service (due to chronic horrible customer service). I have tried to resolve this issue three times and canceled services before a new billing cycle. The employees, without my permission billed me for a

I was moving for work and canceled my internet service at the xfinity store, also turning my modem in 3 days ago. I am now not able to complete my move and need to restore service. Is this possible? I also had a credit balance that still shows on my account from paying my bill in advance.

Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?

Worst company ever I’m not paying my bill! I’m getting fee after fee after cancellation of internet. Worst experience I’ve ever had with any company is Xfinity. I will forever tell everyone how horrible it is!