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Regional Sports Fee

Why are Colorado residents still being charged a regional sports fee? Xfinity no longer carries any of the local regional sports networks, and any games we do get were already being provided by other stations. So how is it we can be charged for a regional sports service we no longer receive?

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Accepted Solution

PLEASE HELP! I WAS TRICKED INTO A CONTRACT.

On December 30, 2023 I contacted Comcast via chat because I have an old set top box and remote that I need to return. I have a smart TV with the Xfinity streaming app so no equipment is needed. I only needed help getting a UPS label. The employee, Kajal assured that he could help. After getting my i

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53

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Filing a complaint

The integrity with Xfinity is at an all time low. I have never encountered such rude & unprofessional behavior with any company that provides services as I have with Xfinity. The only reason I still have services with this company is due to my present employment. But as soon as I locate another

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47

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Damaged/open pedestal box

Comcast pedestal located at my house is damaged/cover is left open. Where should this issue be reported so that it gets fixed?

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4

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Two computers fighting over IP

I recently built my GF her pc, using my old mb, cpu, and ram, and she replaced the storage and gpu so no old OS or anything. My new pc only has the same storage and gpu from the old setup. Whenever both computers are on at the same time they fight over IP and get kicked off the internet every 5 seco

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7

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How do I ask about Gigabit Pro availability?

I'm guessing I need to send a direct message to support, but I apparently can't send a direct message to support until I post to the forum, so I'm posting to the forum. Hi!

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9

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Not getting advertised uplink speed.

Own Cable Modem: Netgear CM1000v2 Plan: 800/100 Am able to get 800+ downlink but uplink is stuck around 25. Chatted with agent and was mentioned that 100Mbps uplink will only be available if I rent the Cable modem from them. Is it a true statement?

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29

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Xfinity Mobile "Voicemail not available"

Purchased a new Samsung Galaxy Ultra 24 from Samsung, came early, changed the sim card to the new phone from the Samsung S23 Ultra. setup the phone, items seemed to work correctly.  All Voicemail stopped, called Xfinity spent an hour on the phone, he got it working for about a day or so, stopp

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73

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xumo remote voice control

So far, once I implemented steps I found in this forum, I have been able to get my xumo box up and running (and staying connected - for now) but the voice control for the remote does not work. Anyone else?

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2

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Main cable box and Firetv

Why can I not get Xfinity stream on my tv with a main cable box?

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5

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Property damage

I need to file a property damage claim. After spending a great deal of time on the phone, I have spoken to representatives and have been given a claim number but no one has reached out to me to investigate anything. I have a $9000 bill that I need to get reimbursed.

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21

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Reached the edge and shopping for alternatives.

Hello, I am posting this message in order to share my multiple frustrations and to let it be known that I am actively shopping for alternatives for both TV and internet. It is also ultimately my hope that just maybe someone with Xfinity can genuinely try to set things right and talk me out of leavi

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4

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2001000001

Why do I have multiple calls made to 2001000001 on my phone log?

Question

110

8

Sudden Spike in Data Usage

There are dozens upon dozens of closed topics with this same subject line with hundreds of people all reporting very similar experiences and no fixes, just upselling. My data usage is typically 400-500gb. In March (6 months ago) I had to upgrade my modem to the new Gateway package with faster downlo

Question

1.6K

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Status on a Technician submitted ticket.

Hi there I need help checking a status on a technician submitted ticket. My internet went down 2/25. Got a xfinity technician over the next day and he said he could not fix it and that a new line would have to be run to by apartment. He said he submitted a ticket and that I would get a call back. It

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5

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Cancelled my Service via phone call on February 10th... just got a bill and the service is still active... chat won't schedule a callback

On February 10th, I placed a phone call to cancel my account as I got a new service.  The customer service rep took my call and said everything was taken care of. Fast forward to today and I get another bill.  No work was done. Moreover, the chatbot never schedules a call back,

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3

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Cables

Hello, I have had these cables coming out of the ground for 6 months. I was wondering if there is an ETA when this will be done. I was told it’s Comcast. Picture attached Thank you.

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5

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Accepted Solution

Official Solution

H&I Missing from 116 and 1012 in the Seattle Area

What happened to H&I? I was watching it last night and this morning both channels are broadcasting a Spanish station.  Did it move, or was it removed?  This is one of my primary stations.

Question

5.7K

57

Complaint

Over the past several months between 2 am and 4 am my Wifi stops working for about three minutes and then is reconnected. This causes my alarm system to notify me and wake me up when it loses wifi and then reconnects.  Since Monday this has happened twice.  In addition, last night I recei

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17

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Verification emails not coming

Can’t get email verifications ever.

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4

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