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Double Billing
Each month, I receive a bill from Xfinity. Each moth, Comcast debits my account. Why am I being double billed?
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Billing
Xfinity charging for INSP
I just received an email from INSP that Xfinity is going to charge $10 for INSP even though INSP doesn’t charge Xfinity for their programming. I don’t want that to happen. Why would Xfinity do that?
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Customer Service
Xfinity Mobile App Help
Trying to clarify my issue - I have the Xfinity mobile app and I can log in. Once I log in only have to options tabs /buttons below - the Overview and Account button. I do not have the people button to control my users and WiFi. And or equipment button either. Can anyone help - I deleted the app an
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Xfinity Mobile
Removing INSP from basic cable
Xfinity knows this channel is popular, so why not charge more for it. Corporate greed at it's worst. Totally ridiculous
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Channels and Programming
Access to Incorrect Gateway
I just spent over 3 hours with no less than 5 persons trying to help me. When I sign into my static IP address to access my gateway, someone else's WIFI address and passwords show up. Their devices are also subsequently showing in my Xfinity App as connected devices. I was given the number to a depa
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Your Home Network
INSP
Today INSP 295 disappeared from my TV with adapter. My grandfathered plan includes INSP. Both SD 295 and HD 1431 are still on my X1.
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Channels and Programming
Lost messages and not in Sent folder either.
My wife's Comcast email account (which has been working for over ten years) has recently been unreliable. Some messages that are sent are never received by the recipient AND the message is NOT in the Sent folder either! She uses both an iPhone and a Windows 10 laptop to email and the missing messag
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Xfinity Mobile Trade In [Edited]
On July 24th, 2023, I ordered an iPhone 14 Pro Max and took advantage of the $600 trade in for my iPhone 8 Plus. I inspected the phone before shipping it off to trade in. I received an email this morning from Xfinity Mobile stating, "Unfortunately, your trade-in phone doesn't meet our accepta
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Xfinity Mobile
Xfinity App Not Showing Wifi Option
I want to change my wifi name and password, but the xfinity app does not show the Wifi option at the bottom of the screen. I only have Overview, Services, and Account options. Even when I click services, wifi is not an option. I've also tried using the Admin Tool using my PC, and it will not allo
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Xfinity App
Xbox says it’s paused but app doesn’t
Hello, I am trying to connect my xbox to my xfinity wifi and it says that it needs to authenticate the connection then tells me that it is paused and I need to unpause it on the app to fix it but when I go to the app, it says the xbox is not paused and connected the internet.
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Your Home Network
Automatic payment and paperless billing discount not applying
I received the paperless billing discount for my current plan for the previous month's bill, however the discount is not showing up in the current bill. The plan is the same. Why is that?
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Billing
Official Solution
Xfinity App Only Showing 3 Icons at bottom, “overview”, “services” and “account”
My Xfinity app is bugged. Only 3 tab icons appear at the bottom of the Xfinity app, “overview”, “services”, and “account”. I cannot control my Wi-Fi settings because the tab does not exist. I'm even locked out of editing Wifi in the Admin Tools because it tells me I can only edit Wifi settings in th
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Xfinity App
failed porting from cricket
This is straight rediculous. Bought 2 phones from xfinity. Ported one just fine off of cricket. Got all info for second one. Plugged all info in and now the second phone for cricket nor xfinity works. You folks send us to this AI chat robot that doesnt know anything. H
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Xfinity Mobile
Error 500
The xfinity streaming app will not work on any of my tvs. We are getting a 500 error- something went wrong please try again. I have deleted and reinstalled the app. It does not work.
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Xfinity Stream Website
No INSP now
Been a customer around 20 years paying $225 month. We are terminating in a few days. Goodbye Comcast. Our contract included INSP.
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Channels and Programming
Why is Insp asking me to subcribe
Why should I have to subcribe to INSP channel
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Channels and Programming
Applying the Affordable Connectivity Program benefit to my account.
I qualified for the Affordable Connectivity Program, and on the getinternet.gov application page it told me to contact my internet provider to say “I have been approved for the Affordable Connectivity Program and would like to apply it to my service.” I have tried numerous times to contact Xfinit
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Customer Service
Xfinity App for Android Bug
The most recent version of the Xfintity Stream App for Android produces Error 15127 when trying to watch some channels on Android Device other channels work fine. Very strange, recorded programs and NBC channel stream and work fine other channels won't load. When try to open most channels receive fo
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Xfinity Stream Website
DVR start time, end time, and Smart Resume are all off
This has clearly been a known issue for a long time, but I have yet to see a solution. Every recording starts and ends about a minute early. This is very annoying when you lose the end of a show. Being a minute off on Smart Resume is even worse. It always resumes with about two commercials (or half
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X1