Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (47.9K)
I'm not getting the speed I'm paying for
Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps. How can Xfinity get away with this? Do we need a class action suit?
Question
•
Your Home Network
I have never had a good experiencing setting up an xfinity account
I have used xfinity now several times and have literally never had a good experience with setting up an internet service. I’m at the point where I’m wondering if xfinity does this on purpose. Unfortunately for me Xfinity is the only option available when I have to use them. Currently, I am trying to
Question
•
Customer Service
Pods Trouble/Absurd Customer Service
Four phone calls, four different agents (plus the initial text conversation). Escalations. Most recent agent says he can't do any more since there is an escalated open ticket. Take a day or so to resolve. Minutes later a text message: "...it's Xfinity Assistant. Your ticket [Edited: "Personal Infor
Question
•
Customer Service
exterior cable is too old and doesn't work
my internet isn't working. A tech that came a week ago said that the problem is the cable outside of the house and somebody will call us to set up an appointment to fix it. Since that we are waiting. how to get a technician to run a new cable outdoor?
Question
•
Customer Service
Unable to connect to emacswiki.org
I am unable to connect to https://www.emacswiki.org when using Xfinity internet. Works fine when I use VPN or AT&T mobile internet.
Question
•
Your Home Network
Some DVR Recordings Not Available on ANY Stream Device
All my recordings are always available on the X1 TV, but only certain recordings are showing in the Stream app. Some new recordings continue to appear in the app, but not all. There is never a problem viewing recordings in the app, as long as they are listed. I can view upcoming schedul
Question
•
Xfinity Stream Website
Yards left a mess
Comcast ran new underground in my addition and left yards and ditches a mess. Who do I contact for sod replacement?
Question
•
Customer Service
Name change in my bill
Our bill is currently under my sibling's name (although we're living together and I've been paying for it). My company will re-imburse it if it's under my name, so I want to change the name that appears on the bill. Can you help me with the process?
Question
•
Billing
damaged property report
Where and how can I file a damaged property report after a recent internet install?
Question
•
Customer Service
Horrible service still waiting a week later
Xfinity horrible service. No-showed on Saturday. No showed on Sunday. Have appointment for Tuesday and virtual wants me to confirm it but can’t sign in. Horrible customer service. No one will get me a real person
Question
•
Customer Service
Cable
Will not let me in with my password.phone number or my gmail.need Help
Question
•
Sign-In and Account Management
YOU ARE MAKING ME NUTS!!!
When a problem can be solved by your bot, it is great. But when there is anything out of the ordinary, there is NO [edit: language] WAY TO TALK TO A HUMAN!!!!! You all sent me an email saying there would be a planned outage today. But, the internet appears to be working. It's re
Question
•
Customer Service
Accepted Solution
Closed
WiFi- can’t connect to my own WiFi
I can’t connect to my own WiFi on several devices that are WiFi only. I have refreshed my system a couple of times and nothing will let me access my WiFi network!
Question
•
Your Home Network
Some Recorded shows appear upon first turning TV on then some disappear
When my TV is first turned on and I go to Xfinity “Recorded” then all of my recorded shows appear. Only a select subset appears after that. I have synced according to instructions, I have checked and rechecked all settings, but nothing fixes the issue. What will it take to resolve this issue?
Question
•
Xfinity Stream App