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2G slower than 1G+
Getting 2200 to the router but on my iPhone I’m only 600 on the 6ghz band. was getting 1400 to the router and 900 on iPhone before the 2G “upgrade” Using the exact same XB8 I was given for the 1G+ plan. what is the dang problem!!??
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Your Home Network
Longtime customer, don't want to leave but bill has gotten out of hand. Any options for me?
Been a customer at my current address for going on 9 years (and many years before that elsewhere). Bill went up a lot over the last year+. I have always been happy with Xfinity as far as service and product and don't particularly want to leave, but I am going to have to take my business to a competi
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Billing
Unauthorized DHCP server on my neighborhood's Layer 2 branch
Cross posted from Customer Support. I have a solution to my specific problem that I'd like to make available to others that may be in a similar situation. I had been having a problem where every few days I'd lose Internet connectivity for up to 15 minutes, but I could speed up recovery by logging
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Your Home Network
Unauthorized DHCP server on my neighborhood's Layer 2 branch
I had been having a problem where every few days I'd lose Internet connectivity for up to 15 minutes, but I could speed up recovery by logging into my router and forcing a DHCP release/renew. About 2 weeks ago while doing this, I noticed that my WAN address was on the 192.168.100.0/24 subnet. Unfo
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Customer Service
email spam filter not working
The email spam filter is not working. All spam goes to inbox until I manually move it to spam. No spam goes automatically to spam folder. Can you fix this?
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Comcast/Target Scam and Lack of Security on my Account
The Comcast/ Target Scam is still alive and well. They called me and they had all of my account information including but not limited to: name, address, cell number, account balance and services we currently have. They posted a payment to my account for my March balance with a checking accoun
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Sign-In and Account Management
Payment was returned
Just spoke to customer service and chat and no one can give me an answer. 5 employees laters with 5 different answers. Payment was pulled on the 8th. Bank returned it to you, when will you pull payment again. My account still says it was received but bank says they sent it back. The payment was made
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Billing
derogatory mark on credit report
Hi there, I had an account with Xfinity two years ago at [Edited: "Personal Information"]. I am writing after numerous discussions with Xfinity customer support regarding an error on the part of Xfinity Comcast. I moved from my previous residence in July 2022. Upon moving, I submitted a cancellatio
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Billing
Cancel Hulu billed thru Xfinity
Need to cancel Hulu being billed on my xfinity internet only account.
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Customer Service
Need port 8883 opened for MyQ to work on my garage door
MyQ app can allow remote opening of my garage door by Amazon. It has suddenly stopped working and I can not connect MyQ to my home network. I activated port triggering on my gateway but it still doesn't work. If I can't get this port opened I will contact Sonic and stop using Xfinity as my ISP.
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Customer Service
Capital One emails blocked
I am no longer getting emails from Capital One. I’ve checked all settings and nothing is blocked. Added to my safe senders list - still nothing. Wife is getting her notifications (separate email address). What give Comcast?
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Cable card TiVo issue
I have 2 TiVos with xfinity cable cards. All was working good until recently. I get “v57” errors and no channels at all. I have had this issue before. Tried calling cable card dept and chatting online, but it then required a tech to come visit my house to get it fixed. Do I need to go through ALL t
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Channels and Programming
Billing issues, cancellation issues
I have been in contact with Xfinity for over 6 hours in the past two weeks. I initially reached out to lower my bill which turned out to be a nightmare. A representative promised to lower my bill and told me to approve the change to my account, what he did is created a new account for me with a comp
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Billing
Xfinity charging me for "unreturned equipment" that I did, in fact, return. Help!
I returned my Comcast equipment to a UPS store after the Xfinity store in my new community told me they were not able to process returned equipments from other regions. I returned all three pieces of Comcast equipment to a UPS store, simple as that, they told me I was all set! Fast forward three mon
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Billing
Xfinity Stream is only fully functional on home networks that use Xfinity Internet
I'm probably the millionth person to discover that Xfinity Stream won't deliver programs currently being recorded by an Xfinity DVR to streaming boxes (Apple TV, Amazon Fire Stick et al.) when the streaming box is connected to Xfinity Wi-Fi. Those of us with customized Wi-Fi networks using mainstrea
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Xfinity Stream App
Why is xfinity tv remote app no longer available
Tried reinstalling xfinity tv remote app on my iPad. It states it is no longer available. My iPad is updated to newest system.
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Xfinity App
Official Solution
Xfinity TV Remote App - Android, EOL?
Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?
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X1
Internet Dropping Multiple Times Per Day (Wired & Wifi)
I recently moved into a new house in November. After years of having reliable internet connection with Xfinity in an apartment, I was pleased to discover that Xfinity was also offered in my new area. I transferred my service to my new house and working from home, I needed to have internet service as
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Your Home Network
Phone won't make a call
My phone will not make a call over wifi, wifi calling is on. And I have a good wifi connection.
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Devices