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midsplit roll out crest hill illinois
wondering when mid split will roll out in my neighborhood as across the street from me in joliet they have the mid-split gigabit x2 2000mbps down 200mbps up but me a stones throw away dont have it yet.
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Your Home Network
Corporate Complaint
What is a phone number or email for the corporate office to file a complaint? I've spent hours on the phone with customer service without any viable results!
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Devices
United Healthcare Ucard not working to pay mobile bill
Has anyone successfully paid their Xfinity bill with their United Healthcare Ucard? I've contacted both United Healthcare and Xfinity, but I've received a runaround. Each party points fingers at the other to explain why my bill pay was voided. All the Xfinity info on the Ucard bill pay is correct, b
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Plan
NESN and NBC Sports Boston
Will NESN and NBC Sports Boston still be included for customers who have Expanded Basic with the Sports Add on?
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Channels and Programming
Transferring Purchases To Another Account Without Moving Services
Hello, I have two Xfinity accounts and wish to transfer specific purchases from one to the other, without affecting the service of either account. Is there a self-service way to accomplish this, or will I need the assistance of a support representative?
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Customer Service
Unable to ping
I do not have any difficulty to load websites, search with Google, and use the internet to stream video. However, I am unable to ping any DNS servers, including the primary and secondary DNS servers shown in my router. Those are 75.75.75.75 and 75.75.75.76. Neither can I ping Google DNS at 8.8.8.8.
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Your Home Network
File upload issues on WiFi
Big files will not upload on WiFi. Works fine when connected via Ethernet. XB8
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Your Home Network
XfinityStream DVRrewind doesn't work.
Xfinity Stream app DVR programs won't rewind. When I use the rewind button, it restarts the program. This started Saturday. Xfinity says there was an update. They also say that my LG ThinQ's firmware is the issue and not their software. I called LG. They ran all of the diagnostics on my TV and said
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Xfinity Stream Website
No NESN or NBC Sports Boston
I tried to watch the bruins on NESN as I usually do and got a message that said I need a subscription. I then flipped to NBC sports Boston (home of the Celtics) and got the same message. How is it possible that when I pay $220+ per month for cable I can’t even watch my local teams?
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Customer Service
New Gateway issues
Background: We had an issue with WIFI dropping and Xifnity tech replaced line from house to box, changed out our gateway and then disconnected something in our attic (booster)? we used same SSID and password and are have a terrible time getting devices to reconnect, especially our RING devices and
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Your Home Network
Comcast imap email setup
It looks like my comcast account has been deleted. How do I set up a new email imap account? What are the current setting?
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Xfinity Chat - Free iPad [Edited]
Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front
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Customer Service
Xfinity support
I am having the same issue - only Overview and Accounts are showing at the bottom of the Xfi app. I am connected to the internet on the network I had set up previously. I uninstalled the Xfinity app, restarted my phone, and re-installed the Xfinity app but still the same, missing Wifi and Security
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Xfinity App
ETF - for contract
I just signed a 2 year contract with Xfinity earlier this week and am now realizing I was charged for local TV at $82 a month when I could just use an antenna and get the local channels. After being a Xfinity customer for over 17 years, I'm irritated that the customer service rep sold me on this an
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Guidelines
why are all my recordings going to cloud DVR?
recorded 2 football games, one on fox, the other on CBS. both recordings are "cloud dvr". this is very annoying. why is this happening? thanks. jr
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X1
Internet speed throttled by Xfinity
It seems that they throttle my internet speed purposely. I very rarely get anywhere close to the speed I pay for…every evening it drops dramatically no matter what I reset or check. I had to turn off my phone’s WiFi off just to make this post. I also know that it isn’t a problem with my router becau
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Your Home Network
primary device
my wife and i share an email address. it is on our computer and both our android phones. right now her phone is primary. if you delete from her phone it deletes from all the devices. How do we make our computer primary?
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Damaged pedestal
A car hit the pedestal for my internet and the box is damaged. Can I get someone to replace it address 11007 Oregon ave n Champlin Mn 55316
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Customer Service
Thanks for nothing Comcast
We all know each year prices go up due to the cost of doing business and giving us the best value and what they call VALUED CUSTOMERS as long as we pay our bills . Today I received this unwelcomed notice Our commitment to bringing you the best in entertainment req
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Customer Service