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I'm not getting the speed I'm paying for

Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps. How can Xfinity get away with this? Do we need a class action suit?

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26

1

I have never had a good experiencing setting up an xfinity account

I have used xfinity now several times and have literally never had a good experience with setting up an internet service. I’m at the point where I’m wondering if xfinity does this on purpose. Unfortunately for me Xfinity is the only option available when I have to use them. Currently, I am trying to

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6

1

0

Pods Trouble/Absurd Customer Service

Four phone calls, four different agents (plus the initial text conversation). Escalations. Most recent agent says he can't do any more since there is an escalated open ticket. Take a day or so to resolve. Minutes later a text message: "...it's Xfinity Assistant. Your ticket [Edited: "Personal Infor

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5

0

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exterior cable is too old and doesn't work

my internet isn't working. A tech that came a week ago said that the problem is the cable outside of the house and somebody will call us to set up an appointment to fix it. Since that we are waiting. how to get a technician to run a new cable outdoor?

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4

0

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Unable to connect to emacswiki.org

I am unable to connect to https://www.emacswiki.org when using Xfinity internet. Works fine when I use VPN or AT&T mobile internet.

Question

64

10

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Some DVR Recordings Not Available on ANY Stream Device

All my recordings are always available on the X1 TV, but only certain recordings are showing in the Stream app. Some new recordings continue to appear in the app, but not all.  There is never a problem viewing recordings in the app, as long as they are listed.  I can view upcoming schedul

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2

0

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Yards left a mess

Comcast ran new underground in my addition and left yards and ditches a mess. Who do I contact for sod replacement?

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3

1

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direct message

How do I direct message a live person?

Question

13

2

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Remote

Slow response from remote

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3

0

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Name change in my bill

Our bill is currently under my sibling's name (although we're living together and I've been paying for it). My company will re-imburse it if it's under my name, so I want to change the name that appears on the bill. Can you help me with the process?

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3

1

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damaged property report

Where and how can I file a damaged property report after a recent internet install?

Question

28

1

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Lines buried

I need the cable lines buried

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7

1

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No show for appointment

Had an appointment at 2 no one showed up AGAIN

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7

1

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Horrible service still waiting a week later

Xfinity horrible service. No-showed on Saturday. No showed on Sunday. Have appointment for Tuesday and virtual wants me to confirm it but can’t sign in. Horrible customer service. No one will get me a real person

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4

1

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Cable

Will not let me in with my password.phone number or my gmail.need Help

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8

1

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YOU ARE MAKING ME NUTS!!!

When a problem can be solved by your bot, it is great. But when there is anything out of the ordinary, there is NO [edit: language] WAY TO TALK TO A HUMAN!!!!!   You all sent me an email saying there would be a planned outage today.  But, the internet appears to be working.  It's re

Question

10

1

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Accepted Solution

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WiFi- can’t connect to my own WiFi

I can’t connect to my own WiFi on several devices that are WiFi only. I have refreshed my system a couple of times and nothing will let me access my WiFi network!

Question

7

1

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Some Recorded shows appear upon first turning TV on then some disappear

When my TV is first turned on and I go to Xfinity “Recorded” then all of my recorded shows appear. Only a select subset appears after that. I have synced according to instructions, I have checked and rechecked all settings, but nothing fixes the issue. What will it take to resolve this issue?

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8

1

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Dropped calls

Help I can't make any calls

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2

0

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Help with service

My plan isn’t working

Question

6

1

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