How do I send Xfinity Tech Spt a direct e-mail for there help to FIND my Comcast.net Favorite Folders after a Backup Restore. Can't find more than 70 plus folders/subfolders. The Xfinity Assistant is a waste of time sending me in circles. The Xfinity website has NO Contact us other than a chat. Spea

With no change in my Firefox (or Chrome) browser, the connection immediately sends me to a support page "/articles/account-email-information", where there is a link to the connect.xfinity, which immediately sends me to the same "support" page.

I cancelled my Xfinity service back in June 2024 but today, I received an email saying that there was a billing issue and that I am supposedly "past due" several hundred dollars. I do not even have any Xfinity equipment at my house anymore so I do not understand why I am being billed for a cancelled

I am writing to express my deep disappointment and frustration with the recent changes to my Xfinity account and the unsatisfactory customer service I received. I recently contacted your customer service department with the intent to reduce my monthly bill while keeping all of the channels I previou

Landscaper just cut our line how do I start a ticket to get this repaired?

So starting off ii have been having some serious latency issues with my connection (since the 8th) in the xfinity modem i have just as many correctable codewords as i do the unerrored codewords as well as 10s of thousands of uncorrectable codewords. Latency at times has been between 1500-3000 ms on

Can’t get incoming mail. Haven’t old Comcast is number

Can't speak to a human. Problem ongoing for 3 months. Auto system is extremely frustrating. Ongoing lies, want a phone call back from a human. Long time customer that is ready to switch.

I've been trying to add the $30 unlimited option to my existing older 1300Gbps plan. I've tried every which way through the site, but when I'm here -- https://www.xfinity.com/digital/customize-internet-package -- when I have "No, I'll use my own equipment." selected, I can't click next to get to the

Hello, A few days ago I updated from 1g to 2g, with the `Up to 300 mbps upload`. I have gone through 2 iterations of the assistant rebooting my modem, as well as activating it. My upload is still capped at 40 Mbps. What does Xfinity need from me to remove that hard upload cap? The details of my Xfin

I want to do a BYOD for a tablet. are there any android or Samsung tablets that are compatible with the service. I want to purchase it from elsewhere but I want to know which ones are compatible.

Cuts in and out all day. Even the wired in connection to my ps5 cuts in an out all day. Another problem one of my tvs the sound doesn't match the visual

I had a lengthy call with a retention rep where there is a mismatch on my account with the service & promo I agreed to and currently receiving vs the service I am being billed for. An ECM ticket was created to escalate my issue and I was told I would get a call back. However, it have been several da

I am having trouble getting emails on my phone and iPad but I can log into the web and retrieve them. I believe it is a server issue. How can I resolve this problem?

Hello, I have sagging communication lines hanging from our power lines that are nearly touching the ground. I have been trying to get a hold of Xfinity to get them fixed. Someone came out once and said they needed to send a new team and I never heard back. I submitted a new ticket, someone came out,

Help this is insane nobody can speak with your team

I’m writing to request assistance with a long-standing issue that has not been resolved through regular support channels.We’ve been loyal Xfinity customers for many years, with both Xfinity Internet and Mobile service. Two years ago, we sold our home and were forced to cancel our internet service, a

Nothing I have tried has worked.

My landline disconnects after exactly 30 min 11 seconds. This is a recurring problem for at least the last four years based on questions posted to the forum. I had a service technician at my home but he wasn't aware of this problem and had no idea how to fix it. He said I would have to live with the

The FortiClient VPN keeps disconnecting when I'm on my home wireless. It works fine on my mobile hotspot. Is there something that needs to be adjusted on the Xfinity router?