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email folders missing
My Email folders are not showing up on Xfinity Connect, on Safari, on my Mac. Talked to customer support and cleared my cache, logged in and out, tried it on Google with the same result, and updated my IOS. It still is not showing folders. I see this question has been asked previously b
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Real person to talk to
IV been trying and trying to get a hold of a real person and all that I get is a robot I'm thinking about moving my service to somewhere else I am tried of taking and explaining to something that won't answer my question but want me to answer them
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Customer Service
how to program my remote for a Samsung 43AU8000F. tv using xfinity’s X1 5G internet service to access Broadcast Network, Cable TV, & Roku?
How do I program my remote control for a Samsung television model 43AU8000F using xfinity’s X1 5G internet service to acceess Broadcast Network, Cable TV, and Roku services? Just yesterday I upgraded to xfinity's 5G service, installed new tv. boxes, a new router, and the xfinity xr15v2-uq remote. T
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X1
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target P
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Customer Service
Why won't you let us talk to a real person
FRUSTRATING. When I get a real person, we solve the problem, but the automated system is Horrible. You find yourself in a loop where the automation asks same question, you answer and are back to the same automation. They never let you talk to a real person. They are losing my busi
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Your Home Network
NOW Internet
How do I change from the NOW internet to upgrade I just got the service and it is too weak for our household but there is not an option on the app it only says to downgrade
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Your Home Network
Diamond rewards - can't sign up for Peacock
When I log into xfinity and check rewards available, it says I can get Peacock premium at no extra cost. I never get an email and if I go to the site listed, it says my account is not eligible for that offer. What's going on?
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Customer Service
Xfinity Rewards
It says on the link I should be able to get a promo code through my Xfinity rewards through August 2025 for Perplexity Pro. https://www.bitdegree.org/ai/deals/perplexity-ai-promo-code
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Customer Service
Misleading Promotion and Unresolved Billing Issues
Dear Xfinity Customer Support, I am writing to express my deep frustration and disappointment regarding a switch promotion I was offered by one of your representatives. I was assured that if I switched from AT&T to Xfinity Mobile, your promotion would cover the cost of my AT&T contract and
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Plan
Now Internet - can't cancel because it says I don't have it, but I do.
I decided to drop my cable, phone and high speed internet because of the huge monthly bill. I was unhappy with the high costs and the deals being offered to new customers but not to loyal customers like me who have been around for years. When I looked online for internet only, it showed price
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Customer Service
compensasion por el robo de datos
quiero saber cuando van a pagar la compensación por el robo de datos
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Customer Service
Mobile bill
I need help with a copy of my last mobile bill since I canceled service I don’t have access to on the app
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Billing
Stream app issues
Ever since the stream update last month I’m having issues using playback of saved programs. When watching a saved program at some point during playback, the stream app functions are not available. I cannot fast forward or any other stream functions. I can only use home to bring up the Roku home page
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Xfinity Stream App
Xfi Pod issue
Recently got an Xfi pod to expand coverage. It tests as good connection and speed is well over 300mb. All things work fine but on my iPhone 15 pro. Some apps and links don’t fully load in. For example facebook posts load in but images are just grey space. they work on my iPad and laptop but not iPho
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Your Home Network
Deleting Craftsy
I have a recurring charge to Craftsy that is not under subscriptions. I cannot locate anywhere that allows me to cancel. This is very scammy.
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On Demand
Why can't I update Xfinity app on my galaxy 8 note
Why cant I do required update on xfinity app on my phone
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Xfinity App
Stop someone from streaming on a fire stick using my account
Can't log the device out
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Xfinity Stream App