I had a similar problem last year. Cable changed form pole to modem. I haven't made any changes since then so there are no unnecessary splitters, etc. I made an appointment for a tech to come and they are scheduled for this Friday morning. Posting here just to make sure keeping the appointment is a

I have some recent price increases and am dissatisfied with my service, and would like to cancel and switch to another provider. Spent a ton of time on hold and just want to take care of this online. Can I direct message someone about this? The AI chat assistant is useless.

My service was canceled but I already have a payment arranged. Customer service told me my services would not be canceled until then. Can you please honor this arrangement

Hello, I was used service since Nov 11, 2024 and disconected service on Jun 12, 2025 and today I got a mail with an nonsense ETF bill. i dont understand why I have to pay this charge because since I signed the contract and a day I be at store to disconected service, nobody tell me about this fee, be

need a customer service phone number

Hello, I am moving to a new location and am switching service providers. I would like to cancel my internet service. Thank you

Before I start, let me say that the employees at the Xfinity Store in Antioch, Tennessee having been doing the best they can to resolve my issue, but the lack of knowledge along with the lack of support (both customer and technical) is astounding. It has gotten to the point that I expect poor custom

Xfinity made a mistake about my billing cycle. I contacted them online and they said were working on it and then disappeared for 10 times. One agent said I would get an email and they will update the billing cycle but did not. Another agent said I need to change my payment due date to update the bil

1st I get this close game message every time I open the app. I turned off sports notifcations as suggested in other posts, but still get the pop-up message. Then I noticed that the my teams tab is gone. When I try to add teams back to it, I get the error message below. "Something isn't right. Looks

I have been trying to view my most current bill for about 15 minutes and it still won't open! I've got the try again message at least 5 times. It's not the internet connection because any other site works fine. When I try and to anything on the Xfinity site it takes FOREVER!. I get the sorry it's ta

Xfinity X1 router not connecting to the internet lights flashing white blue red no green

I have peacock included for no charge, how do I watch?

I am presenting a proposal for consideration, I possess a strong affinity for cartoons, particularly those centered around superheroes. Are there any plans to launch two dedicated cartoon channels, one focused on comedies and the other on superhero and action/adventure content? I observed various ot

Billing billing billing

I was offered a promotion of $43/month for 300 mbps internet, for 24 months. Chat agent provided confirmation number, and I saved transcript and took screen shots. 2 days later I could see promotion was not applied. Chatted with a second agent who confirmed the promotion had been applied to my accou

Got an email for a required equipment update. clicked the link, etc, got to the review the update details, clicked the acknowledge returning the old equipment and submitted the order. It comes back with "Something went wrong, reload the page and try again". Tried again multiple times on two differen

I'm using an Arris S33 on DOCSIS 3.1. I pay for 2GB and I only get like 600MB from my modem. Ran some tests and I see that there is noise in the line. OFDM channel 193 (690 MHz) and 194 (957 MHz) are showing millions of corrected and tens of thousands of uncorrectable errors within 2 days of reboot.

Every Sunday, like clockwork, I turn on the tv and it is stuck on the welcome screen. I have to unplug the cable, HDMI and power cords, wait for a while, plug them back in and then wait even longer for the cable to start working again. Every single Sunday this happens. I can never speak to an actual

So, after trying to chase an XB10 gateway down for a year it looks like soon I shall be able to get one here in the Twin cities of Mpls/St Paul according to what Xfinity is bombarding my Facebook account with. The sad thing is the local store all admit they have no clue on speed upgrades etc. and te

I got an email from xfinity on 7/14/2025 to upgrade my current gateway (XB6) to a "new modem". I acknowledge about returning my current equipment and click submit order but it give me a error saying "Looks like something went wrong. Please reload the page and try again". I have tried this multiple t