Official

Accepted

Unanswered

Advanced Filters

Search Results (36.3K)

Activity
spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

Question

 • Your Home Network

202

9

Unlocking device

What a horrible joke this carrier is . I have been trying to get my phone unlocked for 6 days and every time I call I am told 24-48 hours and every time they issue a new ticket because previous agents supposedly didn’t even issue tickets . I am sick and tired of the way they treat customers. They ke

Question

 • Xfinity Mobile

21

1

Device unlock taking forever

I'm trying to unlock a phone. It seems to me that this is a simple request, but after requesting the unlock 6 times over the past week, it's still not unlocked. Every time I chat with or speak to a customer service rep, I'm told the same thing. "Be assured that this will be resolved in 24-48 hours"

Question

 • Xfinity Mobile

4

0

0

Modem re-starts.

Hello All, I don't think the resolution to this issue was ever posted. For about the past 2 to 3 weeks I have been experiencing almost daily restarts of my modem/router.  The modem router model is a Motorola MT8733 (approved by comcast).  To get started, here is a post of the event log [N

Question

 • Your Home Network

30

4

0

Accepted Solution

Scam call regarding 50% discount

Reporting a Received a call an hour ago regarding a discount: “Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard t

Question

 • Customer Service

18.4K

39

Pinned

Say Thanks

Our employees are dedicated to providing you with the best experience possible.  If you’d like to share a compliment about an employee, product, or customer experience, we welcome you to do so here in this forum board. By posting your compliment here, we can ensure it gets passed along to

Articles

 • Xfinity Compliments

141

7

Connection to server interrupted when trying to send email thru comcast. Error code 0x800ccc0f.

Connection to server interrupted when trying to send email thru comcast. Error code 0x800ccc0f..  I have seen this topic in the forums but haven't been able to resolve this issue since Nov. 2022 when it started.  Had the same problem as the other users, but now it does NOT correct its' se

Question

 • Email

53

1

0

Email sent to multiple recipients not being received

If I send an email to (5) recipients, they don't receive it, and I don't get any errors. If I then forward the same email to them individually, they receive it. If I send the same email to the same (5) recipients using gmail, they receive it. I'm using Outlook on a Win 10 machine for email.

Question

 • Email

14

1

0

Technical problems on x1 system, recordings and system refreshes required daily

Technical problems on x1 system, recordings and system refreshes required daily. This has been ongoing since they switched me over to the X1 system. The problem appeared right away in April of 2021 and only was resolved yesterday January 29, 2023! The problem was incompatibility with my own modem [s

Question

 • Channels and Programming

5

0

mb8611 firmware

My Motorola mb8611 kept rebooting frequently as mentioned in other posts I found in this forum. I guess it may be related to firmware update, because a few times I logged into 192.168.100.1, I noticed a different firmware version. The device seemed coming with firmware version 8611-19.2.18. An

Question

 • Your Home Network

2.2K

82

South Park

The new season of South Park is starting next week, so I set up a series recording for new episodes only. Now when I look in my scheduled recordings, there are dozens of South Park recordings listed. Comedy Central reruns old episodes many times almost every day. Why can't X1 tell that these aren't

Question

 • X1

17

1

0

Smart Resume

For a while now, smart resume doesn’t leave just a few seconds of the commercial, but leaves at least a minute of commercials. How is this fixed?

Question

 • X1

133

7

YouTube TV vs Xfinity X1

Hello looking for anyone that has moved from Xfinity to YouTube TV and thoughts? I only use the xfinity stream app on my TVs vs boxes.  Clairity looks far better with YTTV compared to Xfinity Stream app.Looks like we might lose some channels but could get them another way.

Question

 • X1

20

1

0

Motorola MB8611 modem keeps restarting - firmware issue

I have owned my own Motorola MB8611 cable modem since September 2022, and since the middle of December 2022 it has been restarting multiple times per day. After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. With Firmware 8611-19.2.20 it is stable, but then

Question

 • Your Home Network

826

37

Motorola MB8611 - Intermittent Internet Connection

I'm experiencing intermittent Internet connection. Having anywhere between 0 to 10 drops in a day. Each lasts around 1-4min. When it works it works just fine, good speed as promised and no concerns at all but this drops are too bad. Especially during video calls. I'm not too familiar with how sign

Question

 • Your Home Network

51

2

0

Intermittent connectivity problems with Motorola MB6811

Hi all, I have been experiencing intermittent connections that span anywhere from 30 secs to 5 mins for over a month to finally have no connection. I last spoke to Xfinity customer service and had a tech come out on Dec. 22 that suggested buying another modem after troubleshooting. I did that and

Question

 • Your Home Network

12

0

0

Unexplained spike in data usage on one device

My question - Yesterday, only one device was on for 6 straight hours (My HDTV). It was HULU live, so Fox Sports 12-3 (2.5 Gb/hr for three hours), the changed to NBC Sports from 3-6 (4.6 Gb/hr for three hours). HULU said they have no idea, to call my ISP.

Question

 • Your Home Network

14

1

0

Won't wake up from nap mode

I have had to restart my cable box every morning for months. From what I've read, the tv box goes into energy saver or nap mode overnight but then the power button on the remote, nor any other button, does not "wake it up." Pushing the button on the top of the box doesn't do anything either so unplu

Question

 • X1

54

2

Perfect customer Service

I want to give appreciation to one of your customer service agents named Prachi! He was absolutely patient and welcoming with me and continued to put a smile on my face! He deserves lots of attention for how well he is at handling problems, he even helped me find a better plan at a better price! I h

Question

 • Xfinity Compliments

12

1

Another MB8611 Constant Reboot Thread

I'm another MB8611 owner looking for help with a rebooting modem. My wife works from home and I need access to work resources while on call. This situation is extremely troublesome. Any help would be greatly appreciated.

Question

 • Your Home Network

19

1

0

forum icon

New to the Community?

Start Here