My transunion credit report falsely reports an open balance of $660, with Comcast listed as the original creditor. However, I do not owe any sort of money to Comcast. My most recent bills were for Xfinity internet around 2020, and I successfully transferred that account to a roommate before moving o

the streaming app is stuck on this screen. I have app version 7.0.0.00. Fire OS 5.2.9.5

Can't get channel to work I've uninstalled the app and restarted the tv.

Yesterday 5/28/23 it worked around 8:30am, went down around 9:15 for about an hour and a half. It came back up on it's own without me doing anything. Today it wasn't working again. but I'm pretty sure the modem's status lights looked normal. I have my own Motorola cable modem. The status of my route

Hi everyone, I'm noticing a clear pattern here and need help troubleshooting. Every time my modem's event log shows a DS profile config update event occurred, soon after we'll use the internet and notice our download speeds have dropped from our normal 600 Mbps down to less than 3 Mbps. I'm runni

I am wondering if xfinity will update or come out with a new camera. I have had the 2nd generation cameras since they came out and they are very outdated compared to arlo cameras. Arlo now offers an alarm system and monitoring so I am thinking hard of changing companies.

Based on advice from Xfinity agent, I did not accept delivery of a phone. It's been two months since the phone was not delivered. Xfinity keeps calling it a return that was never received and keeps charging me. Their online chat agents are nice but simply keep saying wait another 3 -4 days. What are

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Why would Ihave have to restart my gateway 2 days in a row? I finally had a tech come out. He said nothing was wrong.

I routinely use the MyAccount app to restart specific X1 boxes in my house. There's a note posted there now saying that app is going away and all functions will be available on the Xfinity app.  I can't find a way to troubleshoot or restart boxes on the Xfinity app.  I tried the Assistant

Lost my phone, filed a claim, paid 280$ for replacement phone, was told that i could go in the store to get the replacement phone, explained what i can into xfinity store (worst store ever), thinking im leaving with a replacement phone, but instead of getting a phone i charged for 416$ and change an

Hello. We have been trying to reach Comcast / Xfinity to update our package. But it is not possible to speak to a human. Can someone please reach back out to us?

I have called in, spoke to many agents, customer care, security team, nothing has been resolved. This behavior started to happen on April 1st and ever since i haven't been able to see my download meter usage anymore, on how much i have downloaded each month. This is the message i get: This inform

I have a new XB8 along with two installed new Gen2 Pods up and running and the 1200Mbps tier. The Xfinity app shows my "Connection Type" to my iPhone 13 Pro Max as "5 GHz WiFi" band. However, my phone will also work, to my understanding, on the 6GHz band (which I would like to use for a variety of r

I had xfinity(just signed up for internet again) until about two years ago. I was charged for the equipment. Can I still return it?

It says it appears that you already have a chat in progress when I try to reconnect to the agent who was helping me I accidentally exited the window

I DM'ed Xfinity Support. They told me make a public forum post... I got email saying "Action Needed: Your TV equipment needs to be replaced". I currently have an XG1v4 4k DVR plus two Cable Cards devices. -Exactly what equipment of mine needs replacing? -Exactly what devices and/or services of min

In the past 6 months, my cable/internet wires have fallen down onto my street THREE times. I don't understand how that's even possible if the technicians are hanging them properly. I came home from work Friday, 4 days ago, to find the wire hanging across my street, blocking 2/3 of the width of my st

My laptop is 10 feet from the gateway and will only connect to pods that are 40-60 feet away. Why is this? if I remove the pods it’ll connect to the gateway. If I restart the gateway it will connect to the gateway. However, as soon as it connects to the pod it will not reconnect to the gateway.&nb

Season 3 of Happy Valley was added to Acorn TV this week.  This is a British crime drama and closed captioning is a must because the main character's accent is indecipherable.   Closed captioning is not working for Season 3.  According to Acorntv's Facebook page, there are dozen