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Has anyone gotten their Discovery+ app to work again yet?

My Discovery+ app is getting hung up on the logo screen and not moving past it. I refreshed my system and cleared locally stored data and that caused it to get past the logo screen and go to a blank black screen instead.  Yesterday the app actually got past that and let me sign in and watch on

Question

 • Flex

25

1

0

Email messages from a valid sender are not being delivered

Hello, Messages sent from a valid sender are not being delivered. The mail/server administrator of the organization has confirmed the messages are being sent successfully. Any help determining why these messages are not being delivered would be appreciated.  Thank you.

Question

 • Email

13

1

0

Cable box not responding to remote control voice commands

What's going on? Voice commands aren't working on my cable box.  Was working fine a few hours ago.  It shows that it heard the command accurately, but won't do anything.  Problem is on 2 cable boxes.   If I say TNT, it shows TNT, but does nothing.  If I say SYFY on

Question

 • X1

7

0

0

New construction for serviceable area

​​​I've recently closed on a home and reached out to transfer my internet service. Turns out, there is not an existing internet connection with xFinity; however, the home is in the serviceable area but requires construction. While the support agents attempt to help, I don't believe they have the cor

Question

 • Your Home Network

7

0

0

Why is my internet data usage reaching its limit

I'm not doing anything different , but my internet usage is reaching its limit. Please explain.

Question

 • Your Home Network

59

3

0

What is the customer service email address of xfinity, I need to unlock my phone

What is the customer service email address of xfinity, I need to unlock my phone

Question

 • Xfinity Mobile

14

1

0

Do not buy a new iPhone 14 from Apple and try to use it on Xfinity Mobile

Got the dreaded IMEI incompatible error on a new iPhone 14 from Apple today. Expensive mistake.

Question

 • Xfinity Mobile

4

0

0

YouTube app issues. Resuming after pausing kicks me out of video. Random pops. Audio drops.

For a couple months now my YouTube app on X1 has been giving me issues. When I pause a video and come back after 10 minutes, it wont resume and backs me out. i get random popping noises. i get audio dropouts where the video plays but no audio plays. Have to back out and go back in to get it to re

Question

 • X1

34

2

0

serviceability request

i put in a serviceability request and haven't heard anything. xfinity agent said my serviceability request ticket was AdB7865FC

Question

 • Customer Service

11

1

0

Cancel watch mobile service

I need to deactivate my watch service

Question

 • Xfinity Mobile

15

1

0

Can I transfer my account to another person? Primary role link is not working for me

Ok this process is unbelievable inefficient. I tried to follow what I read here: https://forums.xfinity.com/conversations/customer-service/can-i-transfer-my-account-to-another-person/620e6e0175582e541faa7954# but apparently I can't chat anyone until I've made my first post. Why are there a bunch of

Question

 • Customer Service

10

1

0

Cant pay my bill says You don't have permission to access

I'd like to pay my comcast bill but my internet gives me this message You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.9d132817.1678233638.a1d279

Question

 • Billing

161

9

0

Lower Monthly Bill

My wife and I are looking for someone to assist us in our efforts to lower our monthly bill. Our total plan cost with fees and taxes went from $265 to $313 just this past month.  I contacted customer service today to see if there were any promotions that we could take advantage of but unfortun

Question

 • Billing

16

1

0

Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current pro

Question

 • Xfinity Mobile

6

0

0

Why are free movies suddenly not free

Why are movies On Demand, that were free earlier , now say Free With Subscription. This includes channels like TCM...  There  are no  free movies.. What is going on?

Question

 • On Demand

221

5

xfinity stream no longer casting to google home max

Hi, xfinity stream is no longer casting to my google home max. Other devices in my home such as the original google home display are working, so it is just an issue with the google home max.  Tried the following: Removing app from my android device, reinstalled and logged in.  Still

Question

 • Xfinity Stream Website

182

10

Is Smart Resume not working properly or is it working as designed?

My Smart resume has stopped just shy of 1 or 2 commercials. Forcing us to watch them. It's as if it was designed to play them (similar to streaming apps that play ads you can't skip). Troubleshooting steps followed [no different than the numerous people who already posted about this nuisance.] -re

Question

 • X1

1.4K

14

0

Overcharged

I was charged 3 seperate transactions equalling 915.20. Customer service was no help and explained nothing to be and even said one of the transaction of 338.40 can't be seen from their end. I will be contacting my bank in the am and comast once again to make it right. Also I feel as if my bank accou

Question

 • Your Home Network

16

0

0

After 10* hours of dealing with customer service

This company is literally ripping me off at this point. They quote a different price and then try and act like you signed up for a BAIT AND SWITCH. For internet and home security there is no way in hell anyone should be paying and receiving bills for $207 a month with an internet plan of $75 and hom

Question

 • Customer Service

7

0

0

8 days without a service, Sunnyvale 94087

Hi, we don't have a service for the past 8 days. There is also no estimations for solving the problem and no way to contact a representative. Can you make sure to pay attention to this problem? This situation is not acceptable at all

Question

 • Customer Service

30

2

0

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