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user_elqf8h
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4 Messages

Thursday, July 31st, 2025

PC streaming is not working

I am now unable to view Xfinity via streaming on my Windows PC. This has been the case for over a week. I see in the forum that multiple people are having this problem.

Any ETA on a fix?

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2 months ago

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XfinityMatthew

Official Employee

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910 Messages

2 months ago

Hello @user_elqf8h, Thanks for reaching out to us on Xfinity Forums. We can check into any know issues with the app. Are you able to stream on other devices just fine?

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user_elqf8h

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4 Messages

I am not using an app. I am streaming on my PC. I've been doing this for years, until two weeks ago or so. All of my PCs do not work. I'm using Windows 10/11 depending on the unit, and all PCs use Chrome for web access.

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2 months ago

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user_elqf8h

Visitor

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4 Messages

Can I get a credit to compensate for the loss of service?

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2 months ago

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XfinityMatthew

Official Employee

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910 Messages

We can certainly check into the account to see if this is something we can compensate for. Checking our known issues I do show there is an issue with the stream website right now that is currently being worked on by our engineers. Their temporary solution as of now is to try streaming it from an incognito tab. Can you confirm if that works for you on your end?

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2 months ago

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user_elqf8h

Visitor

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4 Messages

This does seem to work. It would be nice to not have to invoke an incognito tab to watch television.

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2 months ago

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XfinityAdrienne

Official Employee

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1.5K Messages

I completely understand where you are coming from, @user_elqf8h! Our engineer crews are working on a fix to ensure you no longer will have to use incognito tab to view the amazing Xfinity Stream services. We don't currently have an ETA to have it fully restored, but I would just recommend periodically checking outside of incognito. Please don't hesitate to reach out to us here, we are happy to help anytime! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_b2dx6f

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2 Messages

2 months ago

Also broken on PC.  Tried several different browsers and PC's.  Just get one channel "ABC".  Get a popup error when I block "Browse" saying "Sorry, this isn't working There's a problem with your selection. We're working to resolve the issue as quickly as possible so please try back later."  The FireTV App just locks up and display's 3 dots.

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user_b2dx6f

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2 Messages

2 months ago

Also broken on PC.  Tried several different browsers and PC's.  Just get one channel "ABC".  Get a popup error when I block "Browse" saying "Sorry, this isn't working There's a problem with your selection. We're working to resolve the issue as quickly as possible so please try back later."  The FireTV App just locks up and display's 3 dots.

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XfinityVianney

Official Employee

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2.4K Messages

 

user_b2dx6f, thank you for letting us know that you are running into the same issues. We are aware that some customers are having trouble, and we are working hard to get this cleared up. If you try using a private or incognito tab, do you see any changes?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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wepeterson

Frequent Visitor

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6 Messages

2 months ago

Also broken on MacBook Air using Safari. When searching and finding an upcoming program I want to record, the display goes wacky. 

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user_zwbchk

2 Messages

2 months ago

If my PC access is not fixed, I will drop xfinity completely!!!!!

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XfinityLinda

Official Employee

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2.1K Messages

@user_zwbchk We're happy to assist with your service concerns. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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