Visitor
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3 Messages
Never Received Promotional Gift Card
Back in December 2024, Xfinity ran an internet promotion offering up to a $200 Amazon gift card for new internet sign-ups. I signed up during that promotional window and made sure to meet all of the stated eligibility requirements.
Since then, I have contacted Xfinity support multiple times regarding the gift card. Each time, I was told to wait a few months. Eventually, I was given a support ticket number, but when I check my Xfinity account, no open tickets are shown, and there has been no update or follow-up from their team.
It has now been several months with no resolution. I feel like this is approaching the level of false advertising, and I’m unsure what steps I can take next to either get the gift card or escalate this issue further.
Has anyone dealt with something similar? Are there recommended escalation paths? Either within Xfinity or through a consumer protection agency, that could help resolve this?
Thanks in advance for any guidance.
XfinityQuemekia
Official Employee
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385 Messages
4 days ago
Hello @Mekayla21, I hope the day has been treating you well! When you signed up with Xfinity do you remember if there was anything about the gift card mentioned in your order summary? When you sign up for a promotion that includes a gift card, the details are also included in your order. Your order summary is also emailed to you, you may be able to locate your order summary to double-check.
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