Looks like your move requires a bit of extra attention

im currently in the process of try to get internet from my current address to a different address, but when i put in the address and the date. it accepts everything but then gives me and error message with the following "Looks like your move requires a bit of extra attention". i called the number that was provided and was on hold for a hot minute and didn't get through to a rep. i'm just looking to troubleshoot and see if there is anyway i can fix this myself. i am also trying to get the student offer since it's available and I'm a student.