CableCard billing codes missing

I did not ask or agree to change my account. I told your Xfinity Store clerk that I was under a contract and I did not want to make any changes, He assured me there would be no changes to my TV service. He was just adding the XB8. My TIVO hasn't worked since Thursday July 17. I understand that your not adding any new CableCards but this is different. I been using my TIVO with Xfinity for many years and I did not agree to change. Your Xfinity Store clerk made the change without my knowledge. I also understand if my CableCard was broken it could not be replaced. Please help.

I completely understand @Martin_OD_72, if it hasn't been removed from your account there may be a few things we can try to troubleshoot.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Dear XfinityQuemekia, You're the best. I sent the private message. Thank you

Did you get your cable card re-activated?  I'm in a similar situation, I have an existing cable card in a spare Tivo that  got deactivated.  I'd like to re-activate it but the online Self Installation doesn't appear to work any more even though it is still available....ugh!

Hey there FixItFrank! I hope you're having a splendid start to your weekend despite the recent cable card issue you encountered. Rest assured, you have reached our dedicated Digital Care team here to help. I can look into this matter further for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.