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ANSWERED: What is the ESPN+ app on Xfinity X1 & Flex?

The ESPN app offers live and On Demand content from ESPN, ESPN+. ESPN2, ESPN3, ESPNews, ESPNU, ESPN Deportes, LHN, SECN, and SEC+ channels on Xfinity X1 TV Boxes and Flex streaming TV Boxes. ESPN+ offers streaming access to live sporting events, original content and shows, and an On Demand library

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 • TV

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Xfinity Free TV Week 2021

  Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week.    During Free TV Week, content from premium networks such as HBO Max, STAR

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 • Channels and Programming

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an

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 • Announcements

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Olympic Games Tokyo 2020

Xfinity is proud to bring you every minute, every medal and every moment of inspiration from Team USA and the Olympic Games on every screen through an experience unlike any other. Opening Ceremony – July 23, 2021Closing Ceremony – August 8, 2021Paralympics Opening Ceremony – Augu

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 • Channels and Programming

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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 • Channels and Programming

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ANSWERED: Pace Vegas SD DVR (Pace 575 and 577 models) retired

We are working to improve your experience with our products and services. To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.   All impact

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 • TV

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ANSWERED: Why am I getting calls with my contact info on my caller ID?

Question   Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Comcast cellular and home phones. This is related to a "spoofing" scam where fraudsters are using your own number to call you and others.    The FTC has a

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 • Phone

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ANSWERED: NPR One on Xfinity X1

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you

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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill

We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road.From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising co

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 • My Account

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

Replace the Batteries in Your Xfinity Home Devices When some devices' batteries begin to expire, a low-battery alert displays in your Xfinity Home Subscriber Portal, on the Xfinity Home app and, if you have Xfinity Home Secure, on your Touchscreen. Replace the battery within two weeks of receiving

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 • Home Security & Control

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ANSWERED: Where to seek Malware Removal Assistance

***Created by our Community Experts*** If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.    Communities that can

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 • Internet

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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App

Having an issue with your Xfinity TV service? Learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.     Download the App First, download the Xfinity My Account app (Apple/Android) and sign in using y

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 • Mobile Apps

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ANSWERED: How to use XFINITY X1

X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens.With X1, you experience TV and Internet together like never before with advanced search, personalized recomm

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 • TV

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB

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 • Internet

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ANSWERED: Xfinity Sports Blackout Information

Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way - live in HD on your TV, streaming online and even through Xfinity On Demand!It's important to remember, however, that someti

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required — all Xfinity Mobile phones are configured for Phone Finder to work out of the box.     Voice commands to find y

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 • Phone

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ANSWERED: How to change the Daily Update Time on your Xfinity X1 box

Question   I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically reboot once per day to ensure that you have all of the latest software. This reboot, also known as Daily Update Time, happens by

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 • TV

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ANSWERED: How to access Xfinity My Account app

Need help signing in to the Xfinity My Account app on your mobile device?   Sign-In and Home Screen To open the Xfinity My Account app, you will need to enter an Xfinity username, email address or mobile phone number and password. Tap Sign In. After signing in, your home screen will be displayed.

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 • Mobile Apps

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ANSWERED: How to Add, Invite, and Manage Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online.By adding a user, you allow him or her access to manage your Xfinity services (billing, account information, etc.) and access your subscriptions such as X1 TV

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 • Internet

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ANSWERED: How to Change Your Xfinity Primary User

As an Xfinity customer, you can access your account information online via My Account. The type of information that you can access depends on your account user type as well as the settings associated with that particular type of user.The two types of account users are Primary and Secondary. The Pri

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