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ANSWERED: Accessibility help videos on how to assist X1 customers with disabilities
Learn how to find help videos about accessibility features that empower our customers with disabilities. This includes some videos with American Sign Language and some that are scripted with our customers who are blind or have low vision or a visual disability in mind.
Accessibility help videos on Xfinity X1
X1 makes it easy to get Accessibility help and support right on your TV.
- Press the A key on your Xfinity remote to get to the Help screen. The A key is a triangle shaped button just above the number 1 key.
- Use the arrow keys to navigate the X1 Help screen. The second row of items has several folders that contain help videos on different products or topics.
- Use the right arrow key to find the Accessibility folder at the end of the Help Videos row. Press OK key at the center of the directional arrow pad to enter the Accessibility folder.
- Use the up and down arrow keys on your Xfinity remote to explore the Accessibility help video titles.
- Press OK to watch the video you’ve selected.
Additional Resources:
How to get Xfinity Accessibility Assistance
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
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