Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.
Our Network and People Are Prepared 24×7
We have built proactive monitoring, reporting and flexibility into our smart, reliable network so we can quickly respond to any changes – helping to keep customers connected regardless of what’s happening around them, including a severe winter storm.
We have thousands of technicians, engineering professionals and other frontline team members who are working around the clock in our operations centers performing health checks and in your neighborhood using artificial intelligence and machine learning technologies to monitor and proactively problem solve any weather-related issues.
What We Do in the Event of a Winter Storm
When an incoming storm appears on our radar, we take steps to ensure we’re prepared:
- Stock up. We stock our trucks and position equipment like generators in strategic locations where the worst conditions are expected to strike.
- Stand at the ready. Our technical operations team is ready to go out into neighborhoods, as soon as it is safe, to address any damage.
- Monitor our network. Since we’re always monitoring our network, we can quickly see and address potential issues.
- Coordinate with utility companies. In the event of power outages, we coordinate closely with local utility companies so that, when power has been restored, our field technicians can start work as soon as it’s safe to do so.
- Your local utility provider must restore power first.
- You may have power back but not your Xfinity or Comcast Business services. In that case, we recommend restarting or resetting devices, including wireless gateways, modems, routers and cable boxes. However, commercial power may still need to be restored to our network in another area for your services to return.
How You Can Get Ready at Home
- Download Our Apps. To stay connected with your services, download our free mobile apps like Xfinity (for updates on outages), Xfinity Stream (for viewing live TV and downloading shows and movies), and Xfinity WiFi Hotspots (for accessing millions of Xfinity WiFi hotspots available nationwide).
- Update Your Phone Number for Updates. If the weather becomes severe enough, Comcast may send text alerts to customers with information about service interruptions or with tips for restoring their services. You can log in to the Xfinity app to make sure your mobile phone numbers are added. For more information, Xfinity customers can chat online with an agent, visit com/response or connect with Comcast on Twitter at @xfinitysupport.
- Take Safety Precautions. Find additional storm tips and safety precautions for your home here.
How You Can Prepare Your Business
- Download the Comcast Business App. With the Comcast Business App you can manage your account remotely – for instance, enable ‘Be Anywhere’ to allow another device to make calls with a business’s Caller ID.
- Sign into the Comcast Business Service Status Center. You can use the Service Status Center to check connection status, sign up for text alerts, get troubleshooting tips and learn more about how to keep your business connected during an outage.
- Keep Your Business Safe and Connected. Find additional storm tips and safety precautions for your business here.
Learn More About Our Storm Readiness
We are committed to helping our residential and business customers stay connected to what’s most important to them — this winter weather season, and all year round.
Visit stormready.xfinity.com and business.comcast.com/storm-ready for more.
You can receive assistance from knowledgeable Official Employees if your services have been impacted by these winter storms in the Xfinity Forum by replying to this message.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago
I had a branch fall on Tuesday 3/13 at approximately 4pm that took out power and internet. The limb cut the internet cable and power. My utility company got my power back up Thursday 3/16 but Comcast couldn’t get anyone here until today 3/19. They looked at the situation and left without doing 1 thing (it’s currently raining pretty hard) Since he left at 4:15 without closing out their ticket, I had to wait until 6pm to reschedule. By then the earliest I could get in was Wednesday 3/22 at 3-5pm. I’m supposedly waitlisted for Tuesday but never received confirmation of the time. It is totally ridiculous how appointments are scheduled. no matter when you call it’s always three days later. Because of that awful tech I won’t have service for another 3 days.
2 months ago
My power has been out for about a week now and xfinity claims they are working to fix it but here I am still with no wifi. I’ve tried contacting customer service and I’m told I can’t because of the service issues, so how am I supposed to be helped?! Not satisfied with my service something needs to be done now or a customer is being lost.