CCJessie1's profile

Retired Employee

 • 

5.9K Messages

Wednesday, March 15th, 2023 3:07 PM

Closed

Preparing for winter storms in the Northeast

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​

​ ​

​ ​

​Our Network and People Are Prepared 24×7​

​We have built proactive monitoring, reporting and flexibility into ​​our smart, reliable network​​ so we can quickly respond to any changes – helping to keep customers connected regardless of what’s happening around them, including a severe winter storm.​

​ ​

​We have thousands of technicians, engineering professionals and other frontline team members who are working around the clock in our operations centers performing health checks and in your neighborhood using artificial intelligence and machine learning technologies to monitor and proactively problem solve any weather-related issues.​

​ ​

​ ​

​What We Do in the Event of a Winter Storm​

​When an incoming storm appears on our radar, we take steps to ensure we’re prepared:​

    ​ ​
  • ​Stock up.​​ We stock our trucks and position equipment like generators in strategic locations where the worst conditions are expected to strike.​
  • ​ ​
  • ​Stand at the ready.​​ Our technical operations team is ready to go out into neighborhoods, as soon as it is safe, to address any damage.​
  • ​ ​
  • ​Monitor our network.​​ Since we’re always monitoring our network, we can quickly see and address potential issues.​
  • ​ ​
  • ​Coordinate with utility companies.​​ In the event of power outages, we coordinate closely with local utility companies so that, when power has been restored, our field technicians can start work as soon as it’s safe to do so.​
  • ​ ​
    ​ ​
      ​ ​
    • ​Your local utility provider must restore power first.​
    • ​ ​
    ​ ​
    ​ ​
      ​ ​
    • ​You may have power back but not your Xfinity or Comcast Business services. In that case, we recommend restarting or resetting devices, including wireless gateways, modems, routers and cable boxes. However, commercial power may still need to be restored to our network in another area for your services to return.​
    • ​ ​
    ​ ​

​ ​

​ ​

​How You Can Get Ready at Home​

​ ​

​ ​

​How You Can Prepare Your Business​

    ​ ​
  • ​Download the Comcast Business App.​​ With the ​​Comcast Business App​​ you can manage your account remotely – for instance, enable ‘Be Anywhere’ to allow another device to make calls with a business’s Caller ID.​
  • ​ ​
  • ​Sign into the Comcast Business Service Status Center.​​ You can use the ​​Service Status Center​​ to check connection status, sign up for text alerts, get troubleshooting tips and learn more about how to keep your business connected during an outage.​
  • ​ ​
  • ​Keep Your Business Safe and Connected​​. ​​Find additional storm tips and safety precautions for your business here​​.​
  • ​ ​

​ ​

​ ​

​Learn More About Our Storm Readiness​

​We are committed to helping our residential and business customers stay connected to what’s most important to them — this winter weather season, and all year round.​

​ ​

​Visit ​​stormready.xfinity.com​​ and ​​business.comcast.com/storm-ready​​ for more.

You can receive assistance from knowledgeable Official Employees if your services have been impacted by these winter storms in the Xfinity Forum by replying to this message. 

Visitor

 • 

6 Messages

1 year ago

I had a branch fall on Tuesday 3/13 at approximately 4pm that took out power and internet. The limb cut the internet  cable and power. My utility company got my power back up Thursday 3/16 but Comcast couldn’t get anyone here until today 3/19. They looked at the situation and left without doing 1 thing (it’s currently raining pretty hard) Since he left at 4:15 without closing out their ticket, I had to wait until 6pm to reschedule. By then the earliest I could get in was Wednesday 3/22 at 3-5pm. I’m supposedly waitlisted for Tuesday but never received confirmation of the time. It is totally ridiculous how appointments are scheduled. no matter when you call it’s always three days later. Because of that awful tech I won’t have service for another  3 days. 

Official Employee

 • 

1.1K Messages

@user_89878c, We would be happy to help you. Please send us a DM with your name and address by doing the following: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 year ago

My power has been out for about a week now and xfinity claims they are working to fix it but here I am still with no wifi. I’ve tried contacting customer service and I’m told I can’t because of the service issues, so how am I supposed to be helped?! Not satisfied with my service something needs to be done now or a customer is being lost.

(edited)

Official Employee

 • 

737 Messages

@user_9c967f I'm sorry to hear that you've been without power or your services for so long. I can definitely understand the frustration and unwanted stress with these situations and really appreciate your patience and understanding. Please know that we will not be able to restore your Comcast services until your power has been restored by your local utility company. Once power has been restored, our expert field technicians will do everything they can to have services restored as quickly and safely as possible. Using the links above and through our Xfinity app, you can stay up-to-date with any information our technicians have provided, estimated timeframes for restoration, and even set up a text alert to notify you of any changes as well.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here