I called this customer service's phone number (800)-934-6489 to activate the service since I just moved into a new apartment. The caller asked me my address and phone number and then transferred to the phone number 1-(888)-934-6489 since she cannot activate the service for me. The next person asked

I am a Diamond Reward. How often can I redeem $1 movie? Weekly? Monrhly?

I recently upgraded by speed package from the 100 Mbps to the 1200 Mbps.   Prior to doing this i ran speed tests and generally recieved 85-90Mbps wired and 40ish Mbps wireless.   Today i upgraded my service and when running speed tests I'm getting....85-90 wired and 40ish wirele

This has been an ongoing problem for several years. It seems to go away for a few days or even weeks, but always comes back.  The last couple of weeks our connection has dropped many times per day for a couple of minutes at a time.  I've tried several modems and connected them directly

I canceled my service in October and returned my cable modem to a nearby Xfinity store. November 1st I got a text message saying I had unreturned equipment to be brought back. I ignored it because I thought there was a delay in processing. Then on December 1st I got another text saying I had to retu

Hello. Earlier this year, my Triple Play package came to the end of its 2-year contract, and the discount went away.  Around the same time, package prices were increased, resulting in a difference of almost $40 per month.  So I had previously got in contact with agents here to inquire abo

I continue to get a message that I need to subscribe to ParamountHD Channel 755. It is in my lineup of channels.  I have tried the 20 minute or more restart and the quick restart (sorry do not remember correct terms).  I still cannot get anything to play.  Now all i get if the the 3

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

Can someone tell me what the USB port on the back of the XG1v4 tv box is used for?

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person.  Don't now her.  Deleted that account and changed the preferred back to my email account at comcast.net.  Now I'm n

Very frustrated here ... After a series of issues with my cable box, an Xfinity tech replaced the box (which had a faulty HDMI input port) with a different style box (no clock or recording indicator lights). When I went to Hulu, there was a message to upgrade my this box which I ignored (selectin

So I have tried the posted method for requesting credit for service outage due to Hurricane Ian with no success. I get this response: Your account isn't eligible for a credit at this time We're unable to process your request. We were without TV and or Internet either completely or partially for

I keep getting a beep every five minutes and a message that says signal interference on my Home touchscreen. My router and touchscreen have been rebooted twice. I can’t do any more than that today. Why are there so many xfinity issues in my area?

*Issue resolved by replacing the Cable Box Our cable box did an update the morning of November 29, 2022. Since then all Premium Channels we have would either start for 2 seconds and freeze indefinitely or black screen with 3 dots then error XRS-03136.  Every other channel works perfect.&nbs

Is there a way to download a TV program to android tablet's SD drive? If not directly, can it be moved?

Does anyone have a physical address to send a written complaint to Xfinity mobile? I worked for Verizon in corporate (marketing) and after less than four weeks I am fed up with how Xfinity structures its admin side. Things like -not nothing customers which stores are partner stores and which are

Been an issue since first came out but Comcast 4K is a terrible picture. Very washed out. The World Series game 1 between Philadelphia and Houston is offered in 4 K on fox but is unwatchable as it is very washed out

Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same

On the annual pricing sheet that came out last June, I noticed that my services are now a la carte (TV Limited and Expanded Basic and Performance Internet).  I used to have something called Digital Starter Double Play.  That is no longer showing as a package.    The a la carte h

This is an ongoing issue that happened after a “service upgrade” few months back. The service upgrade caused an outage in our area and after that my internet has been expereincing periodcally slowness and disconnect. I also notice the down arrow light blinking when the issue occcurs.   I’ve