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PLEASE HELP! I WAS TRICKED INTO A CONTRACT.

On December 30, 2023 I contacted Comcast via chat because I have an old set top box and remote that I need to return. I have a smart TV with the Xfinity streaming app so no equipment is needed. I only needed help getting a UPS label. The employee, Kajal assured that he could help. After getting my i

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H&I Missing from 116 and 1012 in the Seattle Area

What happened to H&I? I was watching it last night and this morning both channels are broadcasting a Spanish station.  Did it move, or was it removed?  This is one of my primary stations.

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Remove Drop Line

The drop line to my home is hazardously low and I would like to have it removed. How do I do that?

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Peacock Premium is activated but I can't use it

1. I am a diamond member and my bill says Peacock Premium is included in my plan. 2. I have activated my Peacock account, but when I try to watch something that is Peacock Premium I am asked to subscribe for $5.99/month. 3. I am signed into Peacock on my TV with the same email that I activated Pea

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Block an email domain

Hi Everyone,   I need to block the domain googlegroups.com.  Not to confuse it with groups.google.com.  googlegroups.com is a spam address and i keep getting emails from them, despite having MULTIPLE filters to reject them.  Is there a support email address for comcast I can se

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No longer receiving UPSP Informed Delivery emails

I am signed up with the United States Postal Service Informed Delivery Service. I had been receiving their daily emails without issue until 2-3 months ago when they stopped coming. On the USPS site my settings are correct, and I've followed all the troubleshooting steps they provided. But I still am

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Instagram and Facebook photos not loading while on Xfinity

Over the past month or so myself, along with my neighbors, and other area friends have been having an issue that while on Xfinity wifi our instagram and facebook photos are not loading. They look like broken links or grey squares depending on the device being used. This happens to me on my computer

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All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

I am currently having trouble sending email on comcast using either Outlook, or our iPhone's and iPads. This started happening about 2 weeks ago.  There are no issues with any of the settings.  I've been on the phone with comcast support, and after about 2 hours, they say they will call b

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Impossible to cancel my services

Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subs

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1.8K

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Pixelation issue is STILL ongoing

We've had several techs out to try to resolve this pixelation issue with no success. The most recent was Friday 1/5/24. The tech replaced all cables inside the house to the main TV and cable box. He tested all cables for signal strength and found everything to be fine. This only happens with broadca

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135

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How to change password for secondary email accounts

I am a former Xfinity customer still using my old email accounts. I have one primary and several secondary users. Due to the recent security problems, Xfinity wants me to reset all my passwords. I was able to change the primary account password, but I cannot change any of the secondary users passwor

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Problems With Diamond Reward of Apple Watch SE or $299.99 off a more expense Apple Watch Model

Another reward complication is vexing me, as happened in 2022 and 2021. I qualified for the free Apple Watch SE back in late-August.  On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch.  Let me state here

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277

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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2.5K

51

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Peacock

Had Peacock as part of my service last year. Then it disappeared ok. But as a Diamond Rewards Member I'm supposed to have Peacock Premium again. In the rewards section it shows that this reward is claimed. But when I try to load Peacock via my flex box, I get the option to subscribe to Premium, not

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Drag and Drop attachment to email messages

Starting in the past week, I am unable to attach files to emails using drag and drop, which I previously could do. When I drag a file over the message, the usual "Drop attachments here" box appears as before.  But when I then "drop" the file there, nothing happens.  The other route of goi

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I keep getting phantom voicemail alerts

I have contacted Xfinity many times and have dealt with over 10 different agents, all of whom say they have fixed the issue when it has not been fixed. I continue to receive voicemail alerts stating there is a voicemail for a service I do not use as I have my own answering machine. Can anyone help m

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$100 Surprise Technician Fee

Our internet was running slower than usual and after a few diagnostics, the Xfinity app said that it may be a hardware issue from the Xfinity side. So at the urging of the diagnostic I booked an appointment. After checking the speed and the cables outside the technician found the issue and left. At

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Xfinity Rewards/Peacock in Particular

I chose Peacock Premier as a reward in June 23. If I want to watch something it says I need to buy a plan.  I had a ticket opened to add this to my rewards and the ticket closed but I still cannot access Peacock Premier/Premium for free as promised.   

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

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30.5K

391

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Live agent won't connect me to an agent, and I've been double billed and need my money back

Hello, I need to actually speak with a human, and I'd like to do it via email or chat. Can somebody please tell me how this can be done, because I've been trying for over a week now to get the assistant to connect me, both on my phone and laptop, in multiple browsers, at all times of the day and we

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