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Outage in Houston

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

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6K

22

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secondary email accounts missing

Receiving "Cannot connect to the server..." errors for secondary Comcast email accounts using Outlook. Logged in to primary email account on Xfinity site and secondary email accounts are not listed. How can these missing email accounts be accessed/recovered?

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231

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Can't sign into email on Samsung phone

My mother's email stopped syncing and wants her to re-enter her password. However, this screen is all I get when I try and enter the password .  There's nothing actionable on this page.  I tried removing the account and re-adding it but same thing. I cleared the cache of the email app and

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1.1K

24

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2 addresses

I have xfinity wifi at my home but would like service at a second address. Is it possible to have 2 service addresses under the same account.

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Xfinity Internet Upload Speed Capped at 40 Mbps. Should be around 200 Mbps as part of 1200/200 internet Plan.

Hello. I currently have 2 locations on my Xfinity account. At my Homewood, IL location I have 1200/200 internet, with speeds exceeding those numbers. At my Tinley Park, IL location I also have 1200/200 internet, with download speeds exceeding 1200. However, my upload speeds are capped (throttled) at

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32

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Pending Order and Picking Up Equipment

I just changed my internet package. On the phone, they gave me the option to have my equipment shipped to me or pick it up in store. Since I have to return the old equipment anyway, I said I'd just pick it up in store. How do I know which store to go to? There are two near my house. And when will my

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Can't get 3rd party tech to show up under ticket # after making 2 confirmed appointments, 4 appts made without my knowledge etc.

I have a ticket # for 3rd party tech to come back to my home to remove internet cable line that was routed away from house (by Xfinity) into family room, because I had new siding installed on my home and required cable line to be out of the way of the siding contractors. At the same time tech needs

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20

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Internet drops for about 10 seconds a few times per hour every day.

My internet signal has been extremely inconsistent for 3 weeks now. I lose signal for about 10 seconds a couple times almost every hour, day & night. My parents happen to live next door and notice their signal drop sometimes but they typically stream video from YouTube TV so that buffers ahead a

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33

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Can't unsubscribe Disney Plus

I want to unsubscribe to Disney Plus. On my Xfinity account, it says to unsubscribe, go to disneyplus.com. I did that and it said to unsubscribe to Disney Plus, I need to do that on my Xfinity account. Since i couldn't unsubscribe at either place, I called Comcast and they looked at it and told me I

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1.2K

12

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Xumo stream box shuts itself off

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

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7.9K

38

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Legitimate Comcast phone number

Is [Edited: "Personal Information"] a legitimate Comcast phone number?

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217

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Cannot port forward, even with my own router

I recently purchased my own router because the XFi Gateway's port forwarding wasn't working and I had a gift card. After checking all of my settings four times and still not having the ability to forward ports, I have to conclude this is not a problem on my end anymore. Is there something I need to

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21

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Won’t unlock my phone after their own error

We have moved out of the service area and I paid off my wife’s iPhone 15 on 6/1/24 of $813.77 only later to find out that the money was processed as paying a bill rather than it being a device pay out. Now, they keep saying I can’t get my device unlocked because there is still a balance; though I pa

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20

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Upgrade from free Xfinity Peacock Premium plan

Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher

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5.7K

26

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MeTv Cartoon Channel

On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?

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12.8K

59

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All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

I am currently having trouble sending email on comcast using either Outlook, or our iPhone's and iPads. This started happening about 2 weeks ago.  There are no issues with any of the settings.  I've been on the phone with comcast support, and after about 2 hours, they say they will call b

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11.6K

15

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Constant, but short internet connection drops after changing Xfinity plan

Edit 7/14/2024: Thanks for the advice everyone, we're going to get a tech out and see if they can help usFor the past few weeks I've been having connection drops that only last for a few seconds, but still disconnect me from online games and my PC shows that it is unconnected to the Internet when it

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56

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Closed

Free Unlimited for Veterans

Figured this would be better here. I received an email of the new benefits for Veterans. One of the benefits is Free unlimited for a year. I am already bundled with TV, Internet, voice, and cellular. When I went to the store no one knew anything about it, only add a line and get 1 line free for a ye

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243

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Neighbor’s tree knocked down cable line

Hi, I’m a Houston customer without internet since Monday. Hurricane Beryl knocked a neighbor’s (a few lots over) tree down from their backyard into an alley, pulling down all the cable lines and blocking the alley. Will I need to wait until my neighbor removes the tree to get internet back? The tr

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Report downed cable line

Yesterday morning (1/26/24) a garbage truck ripped an Xfinity cable line down from the pole behind my apartment and it has been there all day yesterday and all day today. My Internet has been down because of this. I have tried numerous times to report this to Xfinity without success. I know the prop

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179

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