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Outage in Houston

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

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369

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activate xfinity pods error "Let's try that again" due to new white Xfi Gateway (common issue emerging on forum)

I am having same issue and see others posting also of this error when attempting to activate. Several other users mentioned that they recently were upgraded to a newer more powerful router/modem. The white Xfi gateway from the older black rectangle one. I too was upgraded and got this new equipment.

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66

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VPN Over XFINITYWIFI Hotspots - OpenVPN, WireGuard, Others

Ran into this problem at an xfinitywifi hotspot recently. These are the public hotspots Xfinity runs in many locations, typically off of Xfinity wireless routers (if you're here though, you probably already know that). My OpenVPN client would connect, and access to non-https websites worked, acces

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321

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Can't Login To My Xfinity Gateway

I have an Xfinity Gateway, Arris (CommScope) TG4482, and it's been working just fine for two years, and still is. For the first time ever, I decided to try and log into the gateway, but I can't. Some history:I got the gateway about two years ago.  I don't remember setting it up.  I thoug

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18

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email settings

Over the last 24 hours, I keep getting this error. "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." How do I correct the login data?  I have not changed anything and am confused what login data I am suppose to correct. Thanks, N

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141

2

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Can't unsubscribe Disney Plus

I want to unsubscribe to Disney Plus. On my Xfinity account, it says to unsubscribe, go to disneyplus.com. I did that and it said to unsubscribe to Disney Plus, I need to do that on my Xfinity account. Since i couldn't unsubscribe at either place, I called Comcast and they looked at it and told me I

Question

66

4

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Non-existent DVR recordings

My DVR has four real recordings on it, but claims to have 99 total recordings, and to be 70% full. I have tried all of the options I can find, including resetting the TV box, with no effect on these non-existent recordings. Obviously I cannot select any of them in order to delete them. Xfiniity c

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32

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All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

I am currently having trouble sending email on comcast using either Outlook, or our iPhone's and iPads. This started happening about 2 weeks ago.  There are no issues with any of the settings.  I've been on the phone with comcast support, and after about 2 hours, they say they will call b

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2K

8

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Help escalating a Xfinity Mobile billing error

How can I escalate a Xfinity Mobile billing error? In February I obtained a new iPhone 12 and then immediately swapped it for an iPhone 13.  The iPhone 12 was never used or activated, and Xfinity acknowledged receipt of the returned iPhone 12 via e-mail.  Seven months later, with no expla

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116

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Xumo stream box shuts itself off

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

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6.6K

36

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How to get 200 Mbps upload speed?

I was checking my account today and noticed that my upload speed changed to "up to 200 Mbps" and was wondering how I can actually get these speeds.

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15

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Payment agreement

Hello, I was talking with someone yesterday about trying to get an extension to pay my past due bill. I had an arrangement set up for today may 22 and she said I could change it to the 23rd without having my service interrupted so I updated the payment arrangement to the 23rd yesterday. Now of cours

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14

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New bill does not reflect loss of Bally's sports network.

My latest bill arrived today and does not reflect the loss of the Bally Sports Network. I understand that I will be credited for weeks that I already paid for but why isn't my next bill reduced?  I don't want to pay for a service I'm not receiving to only be 'credited' at a later day.

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200

3

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Military reward status not updated

I confirmed my military status several weeks ago and my reward status has not updated to diamond

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18

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Add unlimited data to account

I've tried previously to add unlimited data to my account via this URL: http://xfinity.com/buy/plan/checkout/XFINUDAT When I do that, I receive an error that tells me unlimited data is temporarily unavailable. I have tried this several times and each time it fails. Is there another route to g

Question

66

1

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Placed phone calls

I have Xfinity land line phone. I was online to look at my call history to look up a phone number that I recently called. While I was there, I found that there are a lot of placed calls from my number that I didn't make. This one number, over and over, I went back as far as Dec 8 and stopped so I'm

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3.5K

15

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Xfinity Stream Error: TVAPP-00192

My Xumo Stream Box will not display anything from Xfinity Stream. Everything, LIVE TV/ON DEMAND/RECORDED, will not show. Error code displays: This video cannot be played We've run into a problem while streaming (Error: TVAPP-00192)

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158

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Upgrade from free Xfinity Peacock Premium plan

Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher

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4.5K

25

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Condemned equipment pole

The pole in our yard, that holds your equipment, has been condemned. In order for Entergy to remove it, all equipment must be removed. We have tried calling Comcast/Xfinity twice, with no help in getting a ticket made for your equipment to be removed. What number or who should we call?

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12

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Recieving to much SPAM

Hello, I normally receive a handful of unsolicited emails each day and that didn't bother me. Over the past couple of weeks the SPAM has exploded. In the past 5 hours I have received 42 SPAM emails and they steadily keep coming in. If I select SPAM while logged onto my webmail will the system even

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2.2K

21

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