Another reward complication is vexing me, as happened in 2022 and 2021. I qualified for the free Apple Watch SE back in late-August.  On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch.  Let me state here

CLOUD DVR (NOT set top box) stopped working. Started getting herky jerky during FF day before. Now ALL recorded programs on all (2) TVs with Xfi boxes get stuck early on and will just stop. I have restarted modem several times and this does NOT fix it. Xfinity Assistant says may be a signal issue bu

Over last several days watching live TV, not streaming, not On Demand, only Xfinity commercials touting battery backup with children not worried because the power went out, are being broadcast in Spanish. (One day there were two children of Oriental descent; the next the children were of Latin desce

A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

I was able to activate my Premium Plus and it works fine.   However, how do I upgrade to Premium Plus?   The FAQ says to contact Peacock to get a special upgrade, however they have NO human chat/phone. Only a Bot.  There is no way, that I can find, to talk or chat to a huma

I placed a pre-order for a new iPhone (it was time) and the online ordering system alleges 'delivery by Sept 22'. I say allegedly as today is Sept. 21st and there is zero indication that it has shipped via the "2 day shipping". Anyone want to hazard a guesse on how long it will actually take?

Upgraded to 900down/25up plan, needed to update to a DOCSIS 3.1 compatible modem. I upgraded to the SB8200 a few months ago.  Everything was going great.  Awesome speeds; my router's daily speed test was averaging 800-900.  Then about a month ago Xfinity was making "upgrades in our n

Was on chat with customer service for over an hour last night trying to get someone to help add NHL Center Ice to my account. Finally gave up after being passed to the 3rd person who didn't know what to do. No options to add it myself. Very frustrating.

I am unable to watch any "available TV Go" channels or Recordings on my mobile devices (Google Pixel 6 and Amazon Firestick) when I'm away from my home network. I get playback issue 1001 error 4, with Live TV Go channels on both devices, and then "Well that didn't go as planned" again on both device

Is there someone here who could extend me a DM invite so I can find out if there are any promos available? Thanks for any help.

Hi all, so I got the new XB8-T gateway modem due to I upgraded my speed to x2gig. When I try to setup the modem in the Xfinity app I get an error at the Wifi SSID/Pasword page, it just says it has encountered an error. The gateway is only connected to the coax and the light is flashing white. Any i

I claimed the call of duty beta code and copy pasted it onto Activision website and it doesn’t work

First of all the Xfinity Assistant is trash. It is completely oblivious to DNS and routing issues to specific networks and it is impossible to go past to submit a real support ticket. I am seeing packet loss / dropped connections to the 173.225.18/20 networks. This does not occur with CenturyLink. I

On the 22nd I placed an order for new Xfinity Internet service and I haven't had any updates since. I'm wondering if I'm able to go into the store and pickup my order rather than wait for it to be shipped. It's been 2 full business days and I'm very impatient at this point.

I have a purchase PIN enabled on my laptop and I don't remember what it is. I've tried resetting Parental Controls,  but it doesn't seem to work.  I go back into the Purchase PIN and it's still enabled.  Now I'm locked out for 60 minutes.

I tried to lower my bill in late May and it has been nothing but a nightmare. I was sent equipment that had someone else's recordings on it and they continue to show up. I was promised the same level of service I had before but my DVR storage space was cut to 20 hours instead of 150 so I lost an eno

I just received a call and I didn't know the number and was a foreign voice so... I wasn't available (we all do it...lol) I asked to take a message and all the guy said was that he was calling in regards to an issue with my xfinity firewall and promptly hung up. The number didn't have a company name

Want to see about getting my bill credited for loss of service. My service was recently knocked out for a week after a tree had fallen on the line and broke it. It went out early September 1st, and was reconnected September 7. There is also another day it was knocked out a week or so prior for the e

I traded in my phone and received the new phone on July 13. I didn't receive the shipping label to send the old phone and the 'print shipping label' button in the devices tab was grayed out so I couldn't print it. Since then I have been contacting Xfnity mobile through chat and phone to get the lab