Hi - The power company replaced a damaged power pole. The power company work is complete. Is it possible to send someone out to move the cable line to the new pole? Thanks

I have been having challenges with regular disconnects, typically in the early morning hours. When I notice the disconnect, I attempt troubleshooting with the xfinity assistant.  It always asks me which modem is having problems, and the connection tends to come back quickly after I select my c

Hello, When installing the new, free boost pod that was offered and sent to me, it required me to remove my current pods which was done to complete the install. It seems like this bricked my old pods and now unable to use them, so I'm stuck with only one pod and issues receiving the download speed

I use My List to manage all my shows on X1. Recently, the + icon to add shows to My List is not available on programs when on the X1 box. The only way I have been able to add stuff is in the Xfinity Stream app. Any idea why the cable boxes are suddenly not displaying the My List add or remove butt

I have been getting pixelation on almost all channels specially on national channels of 2, 6 and 8.  Checked my connections and they are secure. Not sure what has caused it and the automated check on my network box from comcast shows no issues. I am ready to replace the box as a last option bu

I was sold that if I added Xumo and Now TV and Streamsaver, I could get access to my local TV channels. In looking thru the web info, this seems like I was sold something false.  I really dont care about a zillion channels I will never look at.  I care about what I watch:  CNN, ABC n

Father passed away, I am now Primary account holder. I require full account authority not just Primary. I am paying the bills. I've submitted the Death Certificate twice using the Bereavement Request Submission link nothing has been done yet. Also for unknown reasons his mobile account has the same

anyone from xfinity's team willing to help? the xfinity website is really buggy , and keeps disconnecting me with 'unable to connect to my services' or something like that, then logs me out. i'm interested in seeing if i can contract for another year as my contract expires next month. hopefully i ca

I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

Hi, I am on a 2-year contract for my Xfinity Internet Service. At the time of signup, I was under the impression that the quoted total monthly price would not change for those two years. However, there is an increase in the rate on the current bill, though I am still within the 2 years of the contr

Hello -- I have auto-payed all my bills to comcast every month, but suddenly have a balance of about $36 that I recently began getting overdue notices for. I need someone to check my record and clear up where these charges came from.

tldr; Online chat agent outright lied about a promotion, tricked me into getting xfinity mobile, and stuck me with a higher bill. Other online chat reps agree it was entirely wrong, but Xfinity refuses to fix it.Long-ish story, but there are some lessons in here for everyone. Last month I started

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve

I have one paired that controls everything including the volume. I tried pairing another remote but I can not get it control the volume and it seems to need direct line of sight to the XUMO box to use the arrow keys. Am I doing something wrong or is only one remote able to be fully paired?

Hi, My Wife and I have Xfinity email accounts. When I send her links or pictures to her Xfinity email account, they show a blank. Is there an adjustment to our emails accounts to fix it?

As the title says, a tech was here to fix a problem. Service issue detectedWe've identified an issue that may affect your Xfinity Internet and Video services. Please schedule a free technician appointment to fix it. I've done that already, and upgraded the modem, and the problem still exists! I a

I have an open ticket regarding a loose guy wire on a nearby pole that I opened in September. I have not heard any response to this ticket and the issue has not been resolved.  Who do I need to contact to address this issue? I found the chat function on this website less than helpful.

Just upgraded to 2.5GB speed with new gateway and Xfinity has finally got things sorted for proper speed/config. New Gateway only has one 2.5gb port.  Purchased TP-Link TL-SG105-M2 unmanaged switch.  Using Cat6A 10GB cables.  Cable run from 2.5GB port on Xfinity gateway to switch the

Recently within the past week I’ve had a new neighbor in my building and the way the addresses are for this building are kind of weird and counterproductive. I received an email a few hours ago stating that a cancellation request for my services is happening but I didn’t authorize this and I’d very

I just got an e-mail from Xfinity that says I have the BIG-10 network as part of my plan (Ultimate TV package).  But when I click on the channel I get a box that says I need a subscription.   I called Xfinity yesterday when I first heard the news and was told the ultimate tv package