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Parents promotion expiring

I am the account manager for my parents account and their contract is expiring beginning of March. Due to the recent fee increase, they are currently looking at AT&T Fiber and AT&T stream as the prices are cheaper than what they are paying now. I called Comcast, but the price they offered m

Question

 • Billing

22

3

Accepted Solution

I received an email about a cancellation request...

As the subject states I received an email stating "We received your cancellation request" but I did not send a cancellation request. Everything I can look at seems to make this a legitimate email, cut I'm not finding anything on my account stating that a cancellation request was made.  Is ther

Question

 • Sign-In and Account Management

90

2

0

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Scam call regarding 50% discount

Reporting a Received a call an hour ago regarding a discount: “Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard t

Question

 • Customer Service

18.5K

39

Accepted Solution

On Going Ping Drops

I have Had my service for well over 2 years with zero issues till recently using all the same Cable, Modem, Router with full 1400GB Down and 42 GB up. My Modem Was a Motorola MB8600 port bonded to my Asus AXE11000 Router. about 2 weeks ago I was streaming Virtual DJ and my stream kept disconnect

Question

 • Your Home Network

38

3

0

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My modem/router restarting randomly

Why does my modem restart itself randomly without notice? It'll do this several times a day sometimes. What [Edited: "Language"] is going on? This should not happen without being pre-informed that a reboot will happen. This is SOMETHING relatively new that recently stated happening within the last c

Question

 • Your Home Network

79

4

Accepted Solution

Rude Customer Service Experience

This company truly has no value in their customers as experienced first hand by the customer service department. I will be sharing my experience, recommending my friend NOT get service with your company, and shopping for a different provider as soon as possible! The agent I spoke to was uncaring,

Question

 • Customer Service

18

1

0

Accepted Solution

Intermittent connectivity problem: T-3 Timeout and MDD Timeout

I've been dealing with Xfinity on the phone and online and seem to be dealing with folks who don't understand the issue, so they give me routine try-this and try-that advice. I'm trying to figure out if a tech needs to come out or if there's anything I can do. The issues have come up after Xfinity e

Question

 • Your Home Network

77

9

0

Accepted Solution

MB8611 OFDM PLC pwr (dBmv) too high

I was having a lot of issues with my MB8611 modem too, but I realized the problem was due to too high pwr in downstream channels. It was solved (but not completely) by adding two splitters in the line, so the pwr of QAM256 channels are dropped into the -10 ~ 10 dBmv range (except OFDM PLC). Now t

Question

 • Your Home Network

104

8

0

Accepted Solution

port forwarding not working.

I followed the instructions here: https://www.xfinity.com/support/articles/xfi-port-forwarding It appeared to work yesterday, but since then, it has stopped working. I turned on the advanced security and got a bunch of security events. I wonder if that caused it to stop working. Not sure. Sin

Question

 • Xfinity App

200

8

Accepted Solution

Cannot make payment on app or site

The site and app won't allow me to make payments. It just says "cannot process transaction for this amount entered" ... No matter what amount I enter it always says same thing. This has been like this for a while. Good thing I have a substantial credit on my account to cover my bills. But I pref

Question

 • Xfinity My Account App

174

2

0

Accepted Solution

Deprovision

i signed into my xfinity app and possibly others i did not authorize watching thru streaming apps i would like to remove all users using my log in to watch tv can you deprovision my account as well

Question

 • Xfinity Stream App

19

4

0

Accepted Solution

New modem installation

I'm just curious, I just bought a new Motorola modem which is pitched by Xfinity to replace my older Surfboard. Is there any need for me to do anything other than hooking it up? It's just a network bridge (physical net-to-physical net) so there's not much to do. I get you might need to do some new p

Question

 • Your Home Network

225

3

0

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How to add a Guest WIFI SSID to the Technicolor CGM4981COM gateway (XB8)?

I would like to ADD a GUEST WIFI name to my XB8 gateway but am unable to figure out how to do this. Can someone guide me on the subject question. TIA.

Question

 • Your Home Network

29

1

0

Accepted Solution

Add Address to Database

Moving to an address that is not entered in xfinity database. Viewing other threads, it appears the solution is to contact support via Direct Message, however it seems this option is unavailable until an initial post is made. Coaxial is already run at the new address. Looking to get the address reg

Question

 • Customer Service

18

2

0

Accepted Solution

Xfinity app for Android has major flaw

I get emails telling me to use the Xfinity app instead of the Xfinity My Account app but the Xfinity app has one major flaw. I have two accounts associated with my login and the app does not give me an easy way to switch between accounts.

Question

 • Xfinity Mobile

21

1

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Accepted Solution

Here we go again. Comcast purposefully doesn't cash checks on time

I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.

Question

 • Billing

56

3

0

Accepted Solution

Xfinity Mobile iPhone prompts for password on secure Xfinity hotspots

Hi there, I am an Xfinity Mobile customer with an iPhone 14 and latest software installed. Bought through Xfinity Mobile. My phone no longer automatically connects to the secured Xfinity hotspots and prompts for a password majority of the time I select it. The username is “anonymous@xfinitymobile

Question

 • Xfinity Mobile

132

2

0

Accepted Solution

substack emails blocked

Anyone else subscribe to substack authors and no longer receive anything from substack?

Question

 • Email

65

4

0

Accepted Solution

Moved Service uncessessful

I moved in December and took my service with me. I have had numberous problems with this and need help solving it.  I did this on the phone and everything seemed fine until December 23rd when I was turned off at my location but representative said it was still on in the location I moved from.&

Question

 • Customer Service

29

2

0

Accepted Solution

Searching old emails does not work .... AGAIN

Trying to search old emails and can only get results from a month or two ago. I can scroll way back or change sorting method and see old emails but the search bar does not work properly.  This has happened before and was corrected, now started happening again a few weeks ago.   Pleas

Question

 • Email

47

2

0

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