I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer

Subject: X-Class availability & XB10 in Kissimmee (34743 / 34744) + local store question I’m trying to find out if the Xfinity X-Class internet tiers are available at my addresses in Kissimmee, FL (ZIP codes 34743 and 34744). From what I’ve been reading, it seems like X-Class may be the only way for

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in

I want to cancel my TV services while keeping my Internet service. I’ve tried looking all over the website. The website is so slow by the time I get to where I need to go it routes me to a different area. I tried to set up a call the earliest call was for the weekend at 7:30 PM that is just ridiculo

I need to cancel my Xfinity services.

Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account. The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the

There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu

Where can I purchase a WiFi Pro Extender backup battery?

Requested new remote through virtual agent. Was told this would ship with $0 shipping fee. When I needed a correction to shipping address and spoke to an agent they told me the virtual agent was incorrect and I could not get a remote without a box. It would also cost $14. They stated the virtual age

I tried to active my free peacock account and accidentally linked the free subscription to my brother’s account rather than my own. How do I go about removing my brother’s account and adding mine instead?

Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.

My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo

I am moving to a new address March 1st. The new address does not have a wifi cable, so it requires techs to install one. Am I able to schedule installing the wifi cable 2 weeks before setting up my move date? The new landlord wants to be present when the techs install the cable, so he wants installa

I am trying to change my payment method but can't find the proper screen.

Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus