I recently upgraded from a 1.2 Gbps to 2 Gbps Xfinity plan. Since the change, my internet performance has dropped drastically getting 700 Mbps download and 5 Mbps upload. My line has been error-free for years before switching my plans. QAM256 channels are great, ruling out in-home issues (and nothin

I have Diamond Rewards Status. I attempted to follow the directions below from Xfinity to get free Peacock Premium. However, when I go to the xfinity rewards site there is no option to "Get Peacock Premium at no extra cost". I used my primary Xfinity ID and password to log in to Xfinity Rewards. Ple

According to my monthly bills, my Peacok Premium "promotional" offer is set to expire on June 25, 2025. I also see that, according to this support page, as a Diamond Rewards member, I can get Peacock Premium at no cost. But how do I go about determining if I'm already getting it? I don't see any off

Hello, there is a down communication line at 1300 Broad St. and I'm looking to have it removed. Any assistance is much appreciated.

Hi, I’m moving into a new construction home and my address does not show up in the service checker. Can you please initiate a new construction serviceability ticket? Can you contact me and help me submit the request please.​

Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks

I upgraded my router this past week, and upgraded by plan from 150mbs to 500mbs. Xfinity online shows me being on the 500mbps plan, but I am still receiving the old speeds.

I currently have all 3 services - cable TV, Internet, and home phone. My TV service includes Streamsaver. Can I keep Streamsaver if I cancel my TV service?

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue

The XB8's status page under under Gateway > Connection > XFINITY Network is missing upstream channel information. It was there until the device rebooted about 4 days ago. Looks like there was some kind of firmware update applied. Is this a bug with the firmware? The XB8 is configured in bridge mode.

On 6/30/25 my honeywell thermostat dropped its connection to my xFinity router. It has been functioning fine for nearly 2 years. I've restarted both the thermostat and router, and attempted reconnecting 4 times. Message is that the connection attempt has timed out. I called Honeywell support (Reside

I recently transferred a xfinity landline # to xfinity mobile. Mobile phone Samsung S9+ previously used on Xfinity Mobile with another number. Voice mail is not working. Message says phone number vm is currently unavailable and doesn't connect. Tried uninstalling/updating app, force stop, clear cach

I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name

Before I upgraded to an XB8-T router, my Brother HL4750 printer had no problem connecting to the wifi. However, after the upgrade, it no longer was able to connect. I got it solved and wanted to share the solution in case others run into similar problems. 1st problem: Device won't see new network du

I was on a 400/40 plan (And often got 475/43 in real use), and then after upgrading to the gigabit plan, my modem reprovisioned, and now my speedtest is 700/5. I understand I will not get the full gigabit down speed because my modem is a Motorola MB8600 (which comcast says can only reach speeds of a

I just got a text message stating that we have used over 75% of our data allotment with 5 days left in the month. Looking at my history, we have consistently used $400 to 500 GB of data. In May, that jumped to over 800 GB and this month is approaching 1 TB! We have had no changes in equipment or lif

I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need he

When I replaced my modem last month my internet data usage stopped working. I was on with a live Xfinity Assistant last night and they assured me that my new modem was activated and provisioned correctly, yet today nothing has changed with my internet data usage. Other than this everything works fin

I have been trying to transfer my account for about a month and I still haven’t received the form to fill out. I got charged for this month even though I don’t live at the address anymore, if I can’t get this sorted soon I am going to cancel my entire plan.

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?