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XR15 remote has stopped working power on Sony Bravia

I have been using an XR15 remote with my Sony Bravia tv and Yamaha receiver with no trouble for years, but about a week ago it stopped turning off the tv. I replaced batteries and factory reset XR15 and paired it but same issue still happens.  I have XR15 remotes in spare bedrooms so I tried s

Question

 • X1

33

2

0

Accepted Solution

Official Solution

Pinned

Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

 • Xfinity Mobile

2K

33

0

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How many days will the outage/upgrade take?

This is the second day of an 'neighborhood' outage for a 'network' upgrade. Original text & email from Xfinity said work would be completed in a day. I would just like to know how many more days the work will take. We have no service at all. Called into support but was never able to speak to a p

Question

 • Customer Service

20

2

0

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iPhone 14 Ditching SIM for eSIM

With Apple’s announcement today of the iPhone 14 and beyond dropping support for all physical SIM cards instead supporting multiple eSIMs, will Xfinity Mobile be offering iPhone 14s and FINALLY supporting eSIMs or no?

Question

 • Xfinity Mobile

5.9K

23

Accepted Solution

Unable to recieve new email for 5 days

I can send but do not recieve new emails

Question

 • Email

18

1

0

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help with promotional price

I need help. I was aware that my promotional price was ending this month and attempted to change to another promotion. I started this process on the 1st day of September. Everyday, multiple times, I tried to "build a plan" errors occurred and each time I tried to connect with a live agent but every

Question

 • Customer Service

29

3

0

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Don't want to use two step verification - How stop Xfinity from asking every time you sign in?

Xfinity tries to get you to turn on two step verification every time you sign in. The two step verification page opens every time you try to sign into an Xfinity page (instead of the actual page you wanted to visit). There's no way to decline the two step verification on the page. In order to get to

Question

 • Customer Service

755

7

Accepted Solution

What happens to my coax used for tv if now used for a gateway

I have 2 coax connections in the house hooked up to xfinity tv. How do I install a gateway for internet service?

Question

 • Your Home Network

27

1

0

Accepted Solution

Pluto Tv not working properly.

Why is Pluto TV not working properly. I have contacted them, and told them the problem is there interface, I even got them to escalate the problem to the higher ups and no has done anything. I have a shadow being displayed at the top of my screen whenever I watch Pluto that will not go away. All of

Question

 • On Demand

231

5

Accepted Solution

Official Solution

Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

 • Customer Service

46

2

0

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Never had service but am still being billed and now with a collection agency

I signed up for service in May, they came out said cable was cut and they would be back in 2 weeks, waited 6 WEEKS, they never came back, no phone call, no email. I returned equipment to xfinity store. Now they have turned over bill to collections and I LITERALLY NEVER HAD SERVICE!!!! NOT EVEN

Question

 • Billing

17

2

0

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Music channel without video

Until last week I was able to listen to Music Channel Audio without the video. Now when I turn off the video I loose the audio, when I return to video I seem to be in some kind of advertising loop. Any suggestions, can I go back to software from prior to last week?

Question

 • Channels and Programming

121

5

0

Accepted Solution

Official Solution

stream on Roku TV while away from home

I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi.  When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app.  I receive an error message stating that I am not o

Question

 • Xfinity Stream Website

444

2

0

Accepted Solution

Closed

Logging in to email PC or Phone.

After entering the correct info email page will not load. No indication at all of what’s going on. But can log into email on a my phone not using our internet. I even tried logging into email on our Wi-Fi thru the phone, after logging in just a white page. Took it off Wi-Fi and the page loads just f

Question

 • Email

19

1

0

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My Unused Visa Gift Card Expired Yesterday, Please Help

I'm hoping someone can assist me in issuing a new Visa gift card for $150. I registered the card and never used it, only noticing today (9/1) that it expired 8/22. Is anyone able to assist, I'd really appreciate it! Thank you!*removed personal info*

Question

 • Customer Service

31

2

0

Accepted Solution

Deprovision all streaming devices

I need to remove an unauthorized user from accessing my account through the Xfinity Stream app. I changed my password but it does not log them out. They are still able to access the app. Can you please deprovision all the devices logged into my account so I can remove this person? Thank you.

Question

 • Xfinity Stream App

29

2

0

Accepted Solution

I need to add my spouse name to my XFinity bills

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?

Question

 • Billing

44

2

0

Accepted Solution

Can't Get Out of Bait and Switch Phone

I feel I’m a victim of bait and switch with Xfinity Mobile. After being approved by the Affordable Connectivity Program in July, I signed up for internet/phone/mobile with Xfinity. I was offered a mobile phone (Samsung Galaxy 53a) at no cost if I ported my old mobile number. The original order maile

Question

 • Xfinity Mobile

77

4

Accepted Solution

Nest Doorbell (battery) won't connect to WiFi

I've had the Nest Doorbell (battery) for a few months with no issues. This week, the doorbell lost its connection and I thought it was a battery issue since it was reported at 10%, although I thought it was weird that I did not receive a notification. I then tried to reconnect the doorbell and it di

Question

 • Your Home Network

361

11

Accepted Solution

Forgotten CC pw help

I forgot what I assigned to the router. Comcast.

Question

 • Your Home Network

42

3

0

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