Want to cancel cable tv

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

I got a call on my home phone which is to be ported to XFinity tomorrow. I'm asked to call [Edited: "Unverified Phone Number"]. Is that legit? I can't find that number on your website. I'm thinking this is a scammer, but I don't want to delay the install. Please help,

Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.

An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam

How can I change my name?

I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

Hi team, whenever I try to activate my peacock subscription it says it's connected to another email but I don't use another email. I can't find my account in peacock either because it requires proof of billing which I don't have because I've only used it with xfinity. Can we help get it unconnected

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

I keep seeing this message but it's faulty. There is absolutely no direct message chat icon anywhere on the forum or main site. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Ty

I had a defective set of streaming boxes right from the beginning. I just ordered my sixth set of replacements, received the confirmation order in the chat, and received the same “promises” that they’ll arrive in 2-3 days. It’s been almost 3 months…. I have yet to receive a confirmation email and te

I’m subscribed to Disney+ Premium ad-free service, been paying for ad free service, and I’m still seeing ads. I’ve talk to Disney and they said it’s on Xfinity’s end. I get on the chat with Xfinity in whatever country they’re located in. They tell me that they’ve fixed and here we are a week later a

I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

Hi, I'm experiencing persistent random bursts of packet loss and I've already done a fair amount of troubleshooting on my end. My Modem is a Hitron CODA56. What I've tried: Tightened all my coax connectors Tried removing all in-home splitters and running the modem on the entry Coax through a MoCA PO

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

I have been trying to submit a hazardous wires ticket, unsuccessfully. The 'report a problem' form keeps giving me an error along the lines of "something went wrong. try again later." I have also chatted with an agent last night that resulted in receiving a ticket number [edited ticket number], but

Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re