on Thursday I redeemed the benefit for the practical magic 2 movie ticket. I attempted to get my ticket on Fandango, and it erred. I waited, and checked today. It definitely is in my redeemed benefits. So I am back in Fandango trying to book my ticket as today is the last day to use it. I successful

My bill is behind because I haven't been able to load the [Edited: "Profanity"] page. This has been happening for months. payments.xfinity.com/new always results in: ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. How, in the world, can y'al

I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it

I recently ordered Xfinity NOW Internet, but activation failed due to an automated system error linking an unverified balance from an old plan that I canceled after my billing cycle was over. I’ve already verified that I don’t have any billing issues. The gateway was never successfully activated. Fr

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

How can I speak with an official Xfinity employee directly to report a safety concern about hazardous/dangerous exterior cable wiring left exposed? During a severe storm, a direct lightning strike hit the exterior wiring outside my home. The strike blew apart the exterior utility enclosure, burned t

I am a platinum rewards member but the page (https://customer.xfinity.com/activate-peacock) says I’m not eligible for peacock rewards. I tried to reach out through the assistant and a chat with an agent but they didn't help. I'd be grateful for any support you might be able to provide. Thank you!

Hello. I’m trying to get someone removed off my Xfinity WiFi app. My ex partner has it logged in on their phone and keeps going on it and turning off WiFi and changing names and messing with it. Is there anyway to get them logged out of my account on their phone?

I was online chatting with somebody and we got disconnected. I am trying to logon to the Xfinity App. I am not on a VPN, I am using my correct loggin information. The person on the chat told me to delete the app and try again which I did and then we got disconnected. I can't get back to that person

I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me

The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.

What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today

10.0.0.1 admin page does not connect to the XB8-T gateway, through a wired PC. I am told logon to the xfinity app. but the xfinity app does not get me to the admin page. My ultimate goal is to change the IP address on my xfinity gateway from 10.0.0.1/24 to something that does not conflict with my EE

My customer-owned Arris S34 has successfully locked onto the upstream OFDMA channel (ID 43 at 36.2 MHz) on my local node, confirming mid-split is active on my line. However, my uploads are hard-capped at 40 Mbps. Please check the rate codes on my account to ensure the Next-Gen upload tier code is ma

I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure

Just learned that we can now use our own router and not the XER10, would like to get this set up on my account. How do I proceed?

Hello, I recently requested to cancel my Xfinity services, but I just received a new bill for the upcoming billing cycle. I want to confirm that my cancellation request went through properly, ensure my account is fully scheduled to close, and verify that this new bill will be reversed or prorated so

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?