Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.8K)
Accepted Solution
Gateway (Router, Modem) is making a loud whining noise
My Xfinity gateway is making a very loud whining noise. I've tried all the usual things, but nothing will shut it up. The device is in the living room and I can hear it from the bedroom. It is loud and high-pitched and crazy-making. The AI Xfinity Assistant is even more crazy-making. I hope that's n
Question
•
Your Home Network
Accepted Solution
Court TV gone?
As of June 2025 my court tv channel is gone. The Xfinity guide displays it as court tv but when you go to it, it’s broadcasting some old TV shows from the ION channel. One of the best channels to watch live court coverage now gone. May be time to pull the plug.
Question
•
Channels and Programming
Accepted Solution
Comcast mail loading very slow on iPad and iPhone
For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue
Question
•
Accepted Solution
Was I scammed in live chat?
During a chat today with a live agent in XFINITY ASSISTANT I was offered a watch promo. After I asked many questions I was sent the link below. Was this chat hacked? Sure, to check for it, I need a few pieces of information from your end. Ok Now I am sharing a secure government link to authenticate
Question
•
Customer Service
Accepted Solution
Changing WiFi channels on the xb8 gateway
Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place
Question
•
Your Home Network
Accepted Solution
Why I’m no longer getting FanDuel tv
See above. Why am I no longer getting Fanduel TV?
Question
•
Channels and Programming
Accepted Solution
Diamond Rewards Peacock Premium Subscription
According to my monthly bills, my Peacok Premium "promotional" offer is set to expire on June 25, 2025. I also see that, according to this support page, as a Diamond Rewards member, I can get Peacock Premium at no cost. But how do I go about determining if I'm already getting it? I don't see any off
Question
•
Customer Service
Accepted Solution
Call Center
Why outsource??? Our Call Center has been outsourced to a foreign country...any time they are called they either cheat and upgrade the account that called in WITHOUT permission..or blow smoke up our rears. Is this how Comcast/Xfinity earns revenue?? Is that why they won't fix a known issue?? Then we
Question
•
Customer Service
Accepted Solution
can't get the dolby vision and atmos sound through the max app on X1
i have an Xi6, watching stanley cup finals when i use the max app on my LG television, I get the better picture and sound, but not via the app on my X1, is there a limitation on the X1 Max app?
Question
•
X1
Accepted Solution
I need some help, please.
I have an issue that needs to be resolved ASAP. You are apparently blocking incoming SMS text messages from short code 38263. This is preventing me from completing the identity verification process for this business. I've been trying to get this corrected, but I can't get a response from your [Edite
Question
•
Network
Accepted Solution
mid split for my plan
I have the 1 gig plan (now 1100, I guess) and distinctly remember receiving emails about higher upload speed if I upgraded my modem after the mid split update. Now that I'm ready to do the purchase, I've been told that my plan is 1100 down, 35 up and that a new modem wouldn't change that unless I up
Question
•
Customer Service
Accepted Solution
21 Year Comcast/Xfinity Customer, Promotional Rate Ending 30 June, looking for Options. Anyone willing to take up the challenge?
Hi Xfinity Superheroes! I'm a long time 21 year Comcast/Xfinity customer and looking for Internet only options now that my promotional rate is expiring 30 June. I want to remain a customer as Comcast/Xfinity has always delivered quality internet service. Anyone willing to take up the challenge? Sinc
Question
•
Billing
Accepted Solution
Credit card entry.
Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addin
Question
•
Sign-In and Account Management
Accepted Solution
need tech to install new gateway
My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?
Question
•
Customer Service
Accepted Solution
Xfinity Support
Hello, I recently placed an internet order (Edit: Order number removed) but I need to cancel it as soon as possible. I did not know that a coaxial cable connection was required at my location, and unfortunately, I do not have one. The service has not been activated yet, and I have not received the e
Question
•
Customer Service
Accepted Solution
Need to relocate overhead exterior cable line
Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?
Question
•
Customer Service
Accepted Solution
Irrigation damage
During cable repair, the contractor burying cable damaged our irrigation system. I need them to come repair
Question
•
Customer Service
Accepted Solution
Correct Service Address
Greetings Customer Service, I need to correct my service address. For some reason, my service address was established incorrectly upon setting up my account (it is off by a single number on the service address, which I only became aware of when I was notified of equipment delivery). I checked on the
Question
•
Customer Service
Accepted Solution
Chat Rep Added Unauthorized Mobile Line & Doubled My Bill While Promising "Savings" - How Do I Fix This?
I contacted Xfinity chat support for a simple eSIM to physical SIM swap.What happened next was a masterclass in deceptive sales tactics that doubled my monthly bill. BEFORE:- Cable: $45/month- Mobile: $50/month (1 line)- Total: ~$95/month AFTER:- Cable: $85/month- Mobile: $70-98/month (NOW 2 LINES?!
Question
•
Billing
Accepted Solution
Upload speed capped at 40mbps after next-gen upgrade
Just like this thread: https://forums.xfinity.com/conversations/customer-service/just-upgraded-to-an-arris-s34-but-still-only-getting-40-mbps-upload-speed/67c6550183fffd6eaec912c7 There was no resolution listed in that thread but my issue is almost the exactly the same. Upgraded just this past weeke
Question
•
Customer Service