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Spam Filters no longer working
I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in. I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface. Spoke to custom
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Horrible experience with trying to get help
I am exhausted from trying all of the different ways that Xfinity wants me to submit my request. Every time I do, something fails, and I am required to do it all over again. Xfinity has reached out to me to opera check appointment to fix a number of problems with Internet and streaming. All I wanna
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Customer Service
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I'm transferring my Xfinity number to another carrier.
How can I change my account security pin? Or do I need a Transfer Pin? Thank you for your help in advance! MB
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Devices
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Closed
WiFi- can’t connect to my own WiFi
I can’t connect to my own WiFi on several devices that are WiFi only. I have refreshed my system a couple of times and nothing will let me access my WiFi network!
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Your Home Network
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Make a change to my plan?
Hi, Do Comcast/Xfinity employees still monitor these forums, or are they user-to-user only? I'd like to make a change or two to my current plan. Thanks, --E.
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Customer Service
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Can't pay bill online, always error message that says "this isn't working right now". Please fix your online bill payment site
Something changed since last month obviously and it wasn't me. Same browser, same PC. Can't pay bill online, it gives me an error screen saying "this isn't working right now"
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Billing
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Closed
Not Receiving Group Texts and Server Alarms on WiFi
When I’m connected to WiFi, I am not receiving group texts that include one Android user. Additionally, I’m not receiving web-based texts (such as server alarm notifications) when there is an issue. However, when I disable WiFi and switch to cellular data, I receive all of these messages immediately
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Your Home Network
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Same issue. VPN disconnects from WiFi on work computer
Hello, iv have had the same issue posted on this thread. My VPN constantly disconnects when working on my computer…. I notice this because I only need to connect to the von when working on my work computers the connection is very strong (600mbps or more) and IT has determined it is not the VPN after
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Your Home Network
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Xfinity Support
I signed up for the Xfinity WiFi promotion and was told I would be sent a 100 dollar Visa card about 4 months ago. I opened the envelope for the card and it has been expired for 4 months already.
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Customer Service
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Comcast is offline
I can send email, using Apple mail, but cannot receive Comcast emails. It says offline when I go to mail accounts. Any thoughts? Thanks
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Regarding XFINITY MOBILE service with out internet
Hi , currently I am paying 110$ for just internet and if I move it to other providers getting same for 55$ with fiber cables. I want remove xfinity internet and keep XFINITY MOBILE services . can someone please let me know should I need to pay more for my XFINITY MOBILE service if I remove xfinit
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Plan
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Question for burying new lines
I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.
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Customer Service
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Expecting 300 mbps upload speed but only getting 20 mbps upload
I just upgraded my plan as I was tired of having 20 mbps uploads, which I had assumed was due to having a plan with 35 mbps upload. So I upgraded to the 2 gigabit plan (which shows 2k mb down, 300 mb up). Now my download is killing it, speedtest.net shows it at a 2300+ mbps rating, but my upload is
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Your Home Network
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Xfinity app won’t let me activate the xfi pod
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same
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Customer Service
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Blacklist error message 0X800CC92
I have used Outlook on Microsoft 365 for more than a year, to access two email accounts that Xfinity has graciously grandfathered in for me. Within the past two months, my downloads to Outlook are almost invariably blocked by Comcast with a Blacklisted message and an error code of 0X800CC92. Occasio
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Sign-In and Account Management
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devices on ethernet switch not working
I got a new switch for some wired devices that don't have wifi and it seems like it's not working right. If I restart the switch, the devices have a connection for a few minutes and then they become unavailable. I thought maybe it was my Apple TV causing the problem but it still happens with that de
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Your Home Network
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Comcast email on iPhone blocked when traveling internationally
My Comcast email on my iPhone has been blocked after a day of traveling internationally. I can see it by connecting via internet to Xfinity but can’t get it on my iPhone or iPad. Trying to find a way to communicate with a live person at Xfinity via dm or chat
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Xfinity Stream app stopped working
Xfinity Stream app suddenly missing channels, links go to wrong channels, and many say that we don't have access. Says to login to Xfinity. But the login dialog doesn't go anywhere. This happens on two different TV's (i.e. two different Amazon Fire Sticks). Exact same thing on both.
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Xfinity Stream App
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Unable to change internet plan online
unable to change internet plan online. Getting the error https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 What can I do to have the issue resolved so that I can change the plan online. We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.
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Customer Service