Xfinity seems to be at a loss as to how to get my internet back up and working after they were " in my area doing work " I had no issues prior to this and now my internet has not come back when they said it was supposed to when they completed the work in my area. Numerous phone calls to customer sup

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

Hi. Recently I cancelled the service, returned all equipments and moved out of the country. I received a physical mail saying "if you provided an email address and we have not refunded your credit balance, you will receive an email from Notifications@refunds.xfinity.com to select how you would like

Today, I entered into a new (5-Year Price Guarantee) contract with Xfinity. Included with this plan is a 2-year FREE subscription to Peacock Streaming. I am unable to activate this service. I navigated to the proper screen via an email that was sent to me however, it seems to be caught in a wait loo

Received this email but want to verify it is a scam. Your recent email are pending, because your account is missing some information we need to collect to comply with our terms. If you do not confirm your account will be lost all our service. To restore normal received/delivery email please take a m

How do I report an outage. I tried calling comcast and have been cut off/hung up on 7 times. The stupid automated system tells me what to do then hangs up on me. My tv cable service is going on and off sporadically for about 10 minutes. Tried using the app also with no success. Now the service seems

I turned bridge mode on to check something out and changed it back. The modem/router web interface looks fine, I can see connected clients etc. it's definitely in router mode. However, the iOS application looks like it's still in bridge mode, the advanced features aren't there, port forwarding etc.

I've been having a rough time trying to switch out my current third-party modem with a newer third-party one. I've tried both the phone number, the Xfinity assistant, and the app. The phone number tells me to use the assistant. The assistant won't let me connect to an agent - no matter how many time

As a platinum subscriber I have had Peacock at NC for awhile. I noticed on my bill there is an offer for it for free for 24 months now with a late Jan. 2026 sign up deadline. Will my current reward stay with my plan after that date or do I need to activate the new offer by then? From my reading this

I’ve been trying to cancel my HBO subscription for the past three days now. Xfinity guidance tells me to cancel through my flex tv and then flex tv tells me I need to go through Xfinity. So which one is it bc I’m literally going in circles here. Huge flaw, frustrating and impossible, yet with one cl

The maintenance was not further explained, and I can't get any details by calling Comcast's horrendous support number. The outage occurred overnight and lasted about eight hours. It was planned, but not communicated to us until after we called to find out what happened. Now my IP address is geolocat

Hello, I am a new Xfinity customer and I signed up for a plan where I'll receive a $200 amazon/uber eats gift card if I "maintain my offer for 90 days." I'm not exactly sure what that entails to maintain my offer - could someone let me know exactly what I need to do over the next 90 days to receive

I applied for seasonal hold but my bill is still being charged the full monthly fee. I tried reaching out to customer service but xfinity assistant keeps telling me there are no agents.

I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?

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I've been having connection issues since Tuesday night. All the speed tests I run show full speed (over 400 Mbps down, 40 up) but some sites like Yahoo load very slowly while other like Youtube seem fine. Other examples: iTunes (via the Windows app) won't download any podcasts for me. They start but

Need to submit documents that show legal name change to have my billing statements reflect my name change.

Hello, I am requesting that the roaming charges incurred on November 10, 2025, on my account for my daughter's phone be waived. On November 9, 2025, I used the Xfinity Mobile Application and by mistake selected the Global Travel Pass instead of the Mexico and Canada Plan. I tried to do the right thi

I am having issues receiving emails from a specific address that is used for a mailing list. The address itself is in my address book and the emails are not showing up in my spam or junk folders either, just not at all. I am wondering if something is happening on the back-end that needs to be adjust

I’ve been on phone for over an hour troubleshooting with Xfinity Assistant, internet still not working. I need a tech