Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Earlier this year, I switched my internet plan and was promised a $100 gift card. I should have gotten the card in May or June. The Xfinity Assistant cannot understand my question and cuts off the "conversation." Who can I call to get my promised card?

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

I enter the address 10.0.0.1 this message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app. I also tried 192.168.0.1, 192.168.1.1, 192.168.1.100.1 I tried searching for the app for my desktop and I c

I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

I closed down my internet account, I didn't see any equipment in the app beforehand (I can't do that anymore since the account is closed), I asked the agent about any equipment as I was terminating my account and they couldn't see anything either on their end and said I didn't had to worry about it.

AT&T is offering me 500gb/$65 non-promotional + 150 GiftCard. No contracts, forever price. xFinity just bumped my bill to $85/month for the same speed. Wants to lock me in 5 years, wants to me add mobile, and what is even this xFI Complete nonsense. Giving xFinity a chance to keep a customer here. D

Wifi and TV work fine. No dial tone on phone. Phone was working fine before installing the new gateway. Rebooted gateway numerous times. Called "Customer Service". System said a reboot was in progress, and I should call back after 10 minutes. Reboot happened six hours ago!! I can't get through the a

This is a Formal Complaint Regarding Ongoing Service Failures & Breach of Customer Trust!!!! I am writing to express my extreme dissatisfaction with the ongoing and unacceptable issues I have experienced with Xfinity—issues that have now reached a point where I am seriously evaluating my options and

I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in

I'm experiencing an intermittent issue with Comcast webmail when previewing attachments. Most often, this occurs with PDF files: when I click to preview a PDF attachment (either before sending or after receiving), I sometimes get the error message: "An error occurred while loading the document so it

I need to cancel to internet service

I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.

I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with

I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?