We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

I recently moved and now have xfinity fiber rather than cable. I had a tech come out for a pro install upon moving this week, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. I have my own Firewalla Gold Pro network and would li

I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It is located at [Edited: Personal Information]

Hi everyone, Looking for insight on a persistent "No Signal" issue occurring after the TV and cable box sit turned off or idle overnight. The Setup: TV: New Vizio 65" 4K Smart TV (Model VQM65C-1004) Cable Box: Xfinity X1 4K DVR (Arris XG1v4-A) Remote: XR15v2-UQ Cable: High-speed HDMI routed in-wall

have the StreamSaver bundle, but when I go to my subscription hub to activate Max, it gives me the error: 'Activate your Xfinity service first for access to streaming services.' My internet is already working. Please have a Tier 2 agent refresh or reprovision my StreamStore entitlements.

Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.

Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?

Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document

Suddenly all emails I send to ******@rcn.com fail: "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error" Reporting-MTA: dns; mx03.rcn.email-ash1.sync.lan Arrival-Date: Fri, 02 Oct 2026 17:16:15 -0400 Status: 5.2.2 Final-Recipient: [Edited: "Pers

Hello - The annual amount I've been paying for internet & phone has gone up over 50% since 2022 and that doesn't seem fair. What are the options for reining in the fees?

Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If

We have a complete loss of Xfinity internet service. I have completed the automated troubleshooting multiple times and power-cycled the gateway. It continues flashing green/yellow and cannot establish service. Xfinity's system confirmed that there are problems with my service, but the earliest techn

Xfinity has started blocking links belonging to First Baptist Church of Glenarden. Started being a problem with the new security. This is one of the largest churches in the DMV. Why in the world would they block them? Each time you submit a report they unblock, but it doesn't stay unblocked. You hav

Question on the installation options/steps for the Xfinity fiber (not the traditional DOCSIS over Coax) installation. My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the hou

My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?

Hello, I’m contacting you regarding my Xfinity prepaid card, which expires tonight, September 30. I have been trying to use the remaining balance $200 before the expiration date, but the card keeps being declined. I have tried multiple transactions, including smaller amounts, but none of them have g

So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi

The Nashville Predators broadcast from the Scripps Network via Comcast has been poor. Picture freezes and clips, audio goes up and down, announcers speak, audio comes out and their mouths move a second or two later. I have communicated with the engineers from Scripps locally here in Nashville, and t

Regarding Xfinity customer service: A number of families, including my own, in my neighborhood received notices every day for a week (Monday through Friday) that service would be interrupted due to scheduled work on the network. When I contacted Xfinity to request a credit, the representative initia