For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP.  I have tried to delete my email account and reinstalled it, but no help.  Some people suggested turning the iPad off and restarting.  No improvemen

Without any warning, my Xfinity internet plan increased in cost from $20 to $59 a month! I tried chatting with the Xfinity Assistant bot, but it just told me "Your user role doesn't have access to manage this account's billing preferences." I assume the cost went up because my initial one year prom

have new promotion 10/10. Old expired today and now things went haywire. Lost many Saved recordings, Recently Deleted is 0, que is 99% which is rarely over 60% or so, so  usual scheduled recordings are NOT recorded because of Conflict. Tried live chat which is NOT "live" because chat is not un

Last Saturday (10/5) - my X1 main cable box with DVR stopped responding to the remote. After 2-3 hours communicating with Xfinity Assistant and then human chat - it was decided that I needed a new box.  A technician came on Monday (10/7) and installed a new box and gave me a new remote. 

I haven't been able to connect with Xfinity as I don't use their internet service. I used to use them but switched about a year ago.  They said I could keep my email and things were working fine.  I received a message saying I needed to change my password before Dec 15 2024 or I will loos

How do I trade in my old dvr for a 4k dvr

I have tried calling and using online chat resolve an issue but have had no luck! I have called three times. First call the rep told me the issue was caused by xfinity rep doing something incorrectly and it would be escalated. It’s been a month and it hasn’t been corrected. I called back and was tol

Why do I receive the following message in my email: "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again"

To Comcast: I appreciate that your email system uses pattern-matching algorithms to detect and stop probable scam/spam emails. That is a useful service for your customers.  However, problem-detecting algorithms sometimes make “false positive” identifications.  I know that as a

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfi

I received two emails about a cancellation request, but I never made a request. And receive a Xfinity package with an unknown name

Good morning. I was looking at my future billing and see that it's going up next month. I assume a promotion I have is expiring.  Could I speak with someone about possibly downgrading to a basic plan or just internet only? Thank you

After sending emails to a family member at RCN.COM for over 25 years my emails are now being returned as "could not be delivered". I can  send email to that address from GMAIL and YAHOO but not from Comcast on my Computer or phone.  I can RECEIVE emails from RCN.COM but cannot send. Here

I changed my internet only plan to a lower tier (speed) via online live chat Thursday, 3/6/2025. I received the confirmation email that same day, received new modem the day after and got it all set up.  However, when I do a connection check, it's showing the previous higher speed; when I check

My Epson 2850 will not connect to wifi. It has previously been connected to wifi with the exact same set up/we've changed nothing, but all of a sudden it says it can't connect due to failing the MAC Address Filtering Check. Which I can't even find anywhere in the xfinity app/settings. We have the XB

Hi. In the past, I could add a service (e.g., $5 per month) and it would cover any maintenance type issues or running some cable wires inside the walls, etc?  Does a service like this exist?  I've been trying to get a rep on the app/phone but after 30 minutes of insanity with the chatbot,

I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th

Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?

My problem is with a bombardment of phishing emails that contain attachments. This seems to be a new scam.  What they do is send emails using my email address (I am not sending these) to non-existent email addresses.  They contain attachments which I believe to be malicious.  Xfinity