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No On Demand

On Demand not working, other channels are fine. Error CL14.  Has anyone gotten a fix?

Question

 • On Demand

9

2

0

Accepted Solution

In store pickup

I placed an order for pickup yesterday and Xfinity said it would be ready within an hour. My order is confirmed, but that's it. No updates.

Question

 • Customer Service

6

1

0

Accepted Solution

Xfinity Rewards

Hi, I'm a new customer. My account is definitely eligible for Xfinity Rewards, but it's telling me otherwise when I try to activate. Xfinity Rewards was my main motivation for going with Xfinity, so I'm a little disappointed with this. Considering finding a different provider if this isn't resol

Question

 • Sign-In and Account Management

90

3

0

Accepted Solution

Official Solution

Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

 • X1

2.4K

19

Accepted Solution

Ordered home install and guy said Comcast service guy would do outside service

I’m confused as it a new install and there is nothing to connect to in the home. I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. thanks for your time. 

Question

 • Customer Service

45

2

0

Accepted Solution

XB8

I’ve been trying to get the XB8 cable modem I’ve ordered 2x.s and the second order I found out today was cancelled I don’t understand I’ve been a customer for a very long time and I would like to get that upgrade can anyone help me get one?

Question

 • Customer Service

42

1

0

Accepted Solution

Closed

Ethernet Ports stopped working

After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working. Tried an unplug reset and an app reset/restart. The Wi-Fi continues to work, but the Ethernet just says no internet. the lights are flashing green but no thru traffic. Tried plugging

Question

 • Your Home Network

41

2

0

Accepted Solution

tree fell on comcast cable and is hanging low over driveway

a tree limb fell and now is pulling down the black comcast cable that runs between the telephone pole, hanging very low over driveway

Question

 • Customer Service

24

2

0

Accepted Solution

i cannot access my email

I have not been able to access my email account for about a week now. We have been using our email daily for several years until last week when we lost access somehow.  I have tried everything I have read on the internet to fix it to no avail.  I spent well over an hour with a really nice

Question

 • Email

122

3

0

Accepted Solution

Pluto Tv not working properly.

Why is Pluto TV not working properly. I have contacted them, and told them the problem is there interface, I even got them to escalate the problem to the higher ups and no has done anything. I have a shadow being displayed at the top of my screen whenever I watch Pluto that will not go away. All of

Question

 • On Demand

52

4

Accepted Solution

Closed

No sound all channels

Help. I have no sound on all channels. This morning. I've done a system refresh and a cable box reboot. Not sure what else to do

Question

 • X1

17

1

0

Accepted Solution

Login not allowed?

Message: "you are logged in but we are not able to access your account. Would you like to try again?" I tried Uninstalling and reinstalling the app. I am signed into the correct ID. Please help.

Question

 • Sign-In and Account Management

33

2

Accepted Solution

XR15 doesn't understand me!

I press the microphone button on my XR15 remote. It beeps to show that it's listening. I say "Recordings" very clearly. It says, "Press and hold to try again." Why??? I'm doing the procedure right. It often works correctly on the second or third attempt. I've tested it all different ways -

Question

 • X1

45

1

0

Accepted Solution

Complaint

Your customer service is absolutely absurd telling me false information to get my cable back on for my kids & I'm a single mother so that's like a slap to the face. Buisness with comcast has been awful and wonder why you all have not received a payment this month? Because no matter how much you

Question

 • Customer Service

20

1

0

Accepted Solution

Email down for two weeks (routing issue?)

I have been unable to check email for over two weeks, since approximately 16 April 2022, while on the Comcast network. When I switch to my non-Comcast cell phone's mobile network, it works fine.  The problem might be a routing or ACL issue on the Comcast network near Hillsboro, Oregon.  I

Question

 • Email

125

5

0

Accepted Solution

Official Solution

Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Question

 • Getting Started

20

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0

Accepted Solution

Xb8

And like everyone else in here, I did ordered an XB8 2 weeks ago and I was told to go the nearest store to get it otherwise I’ll be charge a delivery fee, I went to the store and they told me that the XB8 is by delivery only! So here we go again, I did call back place the damned order and guess what

Question

 • Customer Service

150

3

Accepted Solution

Cannot sign into xfinity account. New customer.

Hi I just signed up and purchased an xfinity internet plan. I have not been able to sign in on the web, phone browser, or app. On my web browsers (chrome and safari) I get an error message that says "Hmm, the page didn't load correctly. Try refreshing the page, if the problem persists, try again lat

Question

 • Sign-In and Account Management

13

1

0

Accepted Solution

Closed

emails from ID.me not being received

I am trying to log in to a government website that uses ID.me. I am supposed to be receiving a confirmation email from them so I can continue to log in. The ID.me tech support rep says the emails have been sent, but they never show up in my inbox. The tech support rep says that it may be some kind o

Question

 • Customer Service

16

2

0

Accepted Solution

Rewards prize help.

I won a parking pass and tickets to the 6/18 Red Sox game in Boston. The parking pass is only labeled IPSGR.  Which parking area is that?  I tried going through chat and the rep hasn't gotten back to me.

Question

 • Customer Service

38

2

0

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