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CANCEL
I have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
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Customer Service
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IPV6 Stopped working
I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing.I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable f
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Your Home Network
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Plan not updated in online account.
I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did. I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my
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Customer Service
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Comcast mail loading very slow on iPad and iPhone
For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvemen
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2 accounts - one i cancelled in Aug 2024!
The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]).
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Customer Service
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Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
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Customer Service
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Was I scammed in live chat?
During a chat today with a live agent in XFINITY ASSISTANT I was offered a watch promo. After I asked many questions I was sent the link below. Was this chat hacked? Sure, to check for it, I need a few pieces of information from your end. Ok Now I am sharing a secure government link to authent
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Customer Service
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Global travel pass not working
My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next
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Network
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Closed
Report phone scam
Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0. Provided
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Billing
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Email filters
I've been adding to the filters for every email that is from domains that I have found to be "untrusted". The filter is set to delete the email. The number of filter entries is getting large. Is it possible to: Have a filter output to a text file (or similar) so I can see which ones have been de
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new router connected to existing-activated modem
I have an Arris S33 cable modem and a LinkSys router that has been working fine. I now want to switch to a new router and still use the existing S33 modem. When I change the modem-router connection to the new router the new router has no internet. I thought I only had to activate the mo
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Your Home Network
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Lost TV boxes
I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago. Is ther
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Billing
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Gotham Sports App
Xfinity customers do not have access to YES Network content through the Gotham Sports app, despite every other company offering that access to content that we would now have to pay for twice. This message was posted on the Gotham Sports site in reference: Attention YES viewers subscribed through Co
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Channels and Programming
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consistent lag issues
Hello, I've had xfinity for over 5 years at my current place and it's been uneventful until about a week or two ago when I noticed that on SSH connections, my cursor would freeze up for ~2-3 seconds at a time and then continue. This makes interactive remote work very difficult. I've narrowed the pro
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Your Home Network
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Unreturned TV box, likely lost
I have a recurring fee for an unreturned TV box, but it's no longer in my possession. I returned a cable box at a service center near my old address. That place is no longer in business though. If the fee is for that one, it was either lost in transit or they never sent it. If it was after that, it
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Billing
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Painfully slow chat agents & broken promises
I was promised a few things by chat agents, but Xfinity did not honor these promises. I spent an hour and a half on a painfully slow chat session today around noon time and then this evening another two hours essentially wasted being passed from one rep to another Udayveer, Jasna, Dev, Lina, Kishan,
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Customer Service
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Closed
Ethernet limited to 100 Mbps
My gateway is getting 500Mbps, Wi-Fi devices can reach close to that speed, but my ethernet ports are locked at 100Mbps. My Windows PC has no wireless adapter, and I don't care to buy one because I shouldn't need to. I have an XB6, both ports are Gigabit. They display flashing orange lights. I'm usi
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Your Home Network
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DVR Recording Conflict
When more than 2 shows are schedule to be recorded at the same time, a third show is not recorded "Recording Conflict". Model is a XG2v2-P. Do I require a specific XFinity DRV service to record 6 shows?
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X1