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Worse internet speeds after upgrading from 100Mbps to 300Mbps speed plan

Hi, I've upgraded from the 100Mbps to the 300Mbps internet plan on 8/7/22 and I've only received worse speeds as a result. It varies so much throughout the day but more often than not, its worse than before. Previously, it was at least consistently decent speeds but now its anywhere from 2Mbps -

Question

 • Your Home Network

82

8

0

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Hmm, the page didn't load correctly

I made a new account today for the new place I'm moving to next week. After going through everything, I verified my account through the email that was sent to me.  However now I cannot access anything about my account.  Clicking on "My Account" takes me to a page that says "Hmm, the page

Question

 • Sign-In and Account Management

42

3

0

Accepted Solution

Wired vs wireless cable tv box

I had been using directv for my tv and xfinity for my cable internet. I decided to use xfinity for both and canceled directv.  I was given a wired tv box from the xfinity store and was told to have a technician come out to hook it up as I wasn’t sure what kind of connections I have where the t

Question

 • X1

46

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0

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HBOMax won't load on 1 of my tv

One of my TV's HBOMax app won't load. This is a recent issue. I tried restarting the box and, when that didn't work, I did a System refresh and that also didn't work. All the other apps load and all the apps, including HBOMax, work on my 2 other TV's. I tried all the other suggested troubleshooting

Question

 • X1

64

3

0

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Error number TVAPP-00166

Unable to activate Samsung model UN55NU6900. Error code I’m receiving is TVAPP-00166. Spent hours online with Xfinity Customer service without a resolution.

Question

 • Xfinity Stream Website

52

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0

Accepted Solution

Cable modem connection drops out multiple times per day

Hi, Looking for some help with this issue. My modem loses its connection multiple times per day - sometimes for a few minutes, and sometimes for up to an hour.  Probably happens 10 times a day.  I've tried restarting the modem, and sometimes that fixes it and sometimes it doesn't. 

Question

 • Your Home Network

57

3

0

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SMTP settings in Outlook

I have been using a third party POP3/SMTP email server and Outlook to deal with the email. After I switched to Xfinity cable internet, I can still receive emails, but sending emails has stopped working. Is there anything special in the SMTP settings that I need to change in Outlook in order to send

Question

 • Email

216

3

0

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Name at log on not always showing

Hello: I am using FF 103.02 with windows 10 64.  when  I logged on a few weeks ago i always saw my name.  Now it is some it shows other times it does not show,  I then am told to try to log in on again, and it takes me to a page that looks like a billing type page, i put enter

Question

 • Sign-In and Account Management

19

1

0

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Good Deal for existing customer

My current rate for internet service is being increased. How can I get a good deal so I can remain with Comcast/Xfinity?

Question

 • Customer Service

27

1

0

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Acp credit not applied

I signed up for and received the acp benefit. It applied just fine the first month. This would have been the second month. I saw it wasn't on my bill. So I called. Call 1. Doesn't always apply on exact same day. Can check later. Call 2. Still hasn't applied. Check back later. Call 3. Sometimes won't

Question

 • Billing

1K

15

Accepted Solution

Can't log in to Xfinity Home app

I went to the app to check my camera and I was logged out of the app. I tried to log in, but got the message,"We're having trouble logging you in". I clicked Try Again and got the same message. I've typed it in, used my saved password, tried it on wifi and LTE, closed the app and reopened it, check

Question

 • Xfinity Home App

272

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0

Accepted Solution

Official Solution

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HBO not working for me

I am having issues with HBO. It was working last week but when I got to HBO today it says I need to subscribe. I know it is part of the package I pay for. Can someone help to get this working for me?

Question

 • Channels and Programming

16

4

0

Accepted Solution

Devices not listed for returning equipment (getting return label)

I recently moved and need to return my equipment. However, the device list does not come up at all when I try to get a return label, so I can't complete the process of generating a label for home pick up or UPS drop off. I don't want to end up charged for the equipment because of an Xfinity porta

Question

 • Customer Service

147

2

0

Accepted Solution

Xfinity Connect

Our home has 10 devices that can access our WiFi. The only one that can access our email without entering our password is the mobile phone I used to ssetup our account. Must the Xfinity app be installed on each of our devices? Presently we have to go to Safari Preferences->Passwords->Xfinity,

Question

 • Email

37

1

0

Accepted Solution

Closed

Unpausing Devices

I created the setting to pause my wifi at night. I am having trouble undoing this. I want my wifi to run throughout the night. Please help

Question

 • Xfinity App

4.2K

2

Accepted Solution

Did not cancel my plan

I received an email indicating that my Internet service is being canceled when I did not cancel it. It says it will be canceled effective tomorrow. I need help ASAP as I work from home.

Question

 • Customer Service

20

1

0

Accepted Solution

You are logged in but unable to access account info

I got this pop up when trying to log into my account, I just started this account and I had an appointment for initial installation that I wanted to reschedule. I never received a confirmation email either and am concerned my appointment/order was not processed.

Question

 • Sign-In and Account Management

21

2

0

Accepted Solution

I'm not getting my comcast.net emails

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person.  Don't now her.  Deleted that account and changed the preferred back to my email account at comcast.net.  Now I'm n

Question

 • Email

78

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0

Accepted Solution

Looking for new offers for a triple play plan

When I select "Change Plan" I get a page that says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." but the contact us page doesn't work either. I am looking for a new triple play offer. I see plenty out there online and need to find a new one f

Question

 • Customer Service

15

1

0

Accepted Solution

repair, replace xfinity outdoor pedestals in ground

Looking for actual help, called twice. 5 outside comcast pedestals are leaning, open and in general disrepair, one sitting in a sinkhole that needs to be raised or moved. Standard CS reps don't seem to understand the problem, although they say they do. They can only triage for interior cable service

Question

 • Customer Service

21

1

0

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