Bury cable line

Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks

Responses

Accepted Solution

XfinityAmira

Official Employee

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4.2K Messages

26 days ago

Hi user_gse946! Thanks for taking the time to visit our Xfinity Forum. My team is always here to support you and can absolutely assist you with submitting a line-bury request. To do so, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

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FKLZ06

Visitor

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1 Message

Need Help - exposed cable for 5 days. Each day new ECM is created and contractor closes ticket without showing up to property. Who can I contact?

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Reply

8 days ago

0

XfinitySeth

Official Employee

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217 Messages

Thank you for taking the time to share you're in a similar situation in need of a line buried FKLZ06. We definitely understand how important it is to get this fixed, and are more than happy to follow up on this request for you.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.