Visitor
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2 Messages
Bury cable line
Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks
Visitor
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2 Messages
Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks
Accepted Solution
XfinityAmira
Official Employee
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4.3K Messages
2 months ago
Hi user_gse946! Thanks for taking the time to visit our Xfinity Forum. My team is always here to support you and can absolutely assist you with submitting a line-bury request. To do so, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_kbv9h7
Visitor
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2 Messages
28 days ago
I have called and chatted and I can’t seem to get anyone to bury my cable lines. I am close to canceling my service
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user_spwmke
Visitor
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1 Message
23 days ago
I had Xfinity bury my cable line about a month and a half ago, and they messed it up and didn't work after they where done. They never checked to see if it worked, just left after they were done. I call xfinity, they sent a tech out to check and test the line, it didn't work, so he ran ANOTHER orange cable to my setup. I have been wait and wait to get it re buried for ever. They did send a crew out that didn't speak english, so we had to use a phone to inturpt for each other. They ended up doing nothing. You would think thtat since they medded up the 1st install they would want to fix it right, but I guess not. [EDITED: Language]POOR SERVICE!! Can't wait for Fiber. Been a customer for over 20 years, that will end soon!
[EDITED: Personal Information].
(edited)
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user_nez5pv
Visitor
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2 Messages
10 days ago
ME TOO! I've been trying for over a month to get xfinity to schedule a technician to bury the cable strung from the pole to my house that we were told would be buried when we first ordered our service! We want to redo our patio in stamped concrete and I need the cable buried before we can proceed. My electric utility company has already buried their cable and I was trying to get xfinity out while the trench was still open. I even called the corporate offices and they said a Case Manager would call within 72 hours, but that was over a week ago. AND the cable to my house wasn't even properly anchored, it only goes into the foam sheathing behind the siding and now it's pulling the siding from my house (I tried to include a photo but it broke this app and I had to start over). Also I don't get the "Direct Message icon" as described by the employee response, but I see that user_gse946 said;
" (the only way) to get someone to come out was to post this message here. Then the "Direct Message icon” the employee response referenced above suddenly appeared in my account so I could submit an official ticket."
I'm going to call the corporate offices again tomorrow (Monday)
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