Visitor
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2 Messages
Bury cable line
Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks
Visitor
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2 Messages
Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks
Accepted Solution
XfinityAmira
Official Employee
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4.2K Messages
1 month ago
Hi user_gse946! Thanks for taking the time to visit our Xfinity Forum. My team is always here to support you and can absolutely assist you with submitting a line-bury request. To do so, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_kbv9h7
Visitor
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2 Messages
5 days ago
I have called and chatted and I can’t seem to get anyone to bury my cable lines. I am close to canceling my service
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user_spwmke
Visitor
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1 Message
12 hours ago
I had Xfinity bury my cable line about a month and a half ago, and they messed it up and didn't work after they where done. They never checked to see if it worked, just left after they were done. I call xfinity, they sent a tech out to check and test the line, it didn't work, so he ran ANOTHER orange cable to my setup. I have been wait and wait to get it re buried for ever. They did send a crew out that didn't speak english, so we had to use a phone to inturpt for each other. They ended up doing nothing. You would think thtat since they medded up the 1st install they would want to fix it right, but I guess not. [EDITED: Language]POOR SERVICE!! Can't wait for Fiber. Been a customer for over 20 years, that will end soon!
[EDITED: Personal Information].
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