Visitor
•
2 Messages
Drop Bury Request
I have called and chatted and I can’t seem to get anyone to bury my cable lines. I am close to canceling my service
Visitor
•
2 Messages
I have called and chatted and I can’t seem to get anyone to bury my cable lines. I am close to canceling my service
XfinitySara
Official Employee
•
1.8K Messages
10 hours ago
Hello, @user_kbv9h7! Thanks for leaving a comment with your similar concerns on this user's post. You've come to the right place for help! Our Digital Care Team is awesome to work with because we can definitely address any unburied cables by submitting an escalation ticket on your behalf, and it would be my pleasure to get started with you today :) We've converted your comment into its own post to ensure the proper handling of your particular account. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
1
0