Diamond Rewards Peacock Premium Subscription

According to my monthly bills, my Peacok Premium "promotional" offer is set to expire on June 25, 2025. I also see that, according to this support page, as a Diamond Rewards member, I can get Peacock Premium at no cost. But how do I go about determining if I'm already getting it? I don't see any offer listed in the Rewards portal. And when I go to this page showing my subscriptions, it just lists Peacock Premium as "included" and "active". I just want to make sure that I'm all set to continue using Peacock after June 25 and won't be charged for the subscription. How do I figure this out?

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Accepted Solution

XfinityKei

Official Employee

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1.7K Messages

22 days ago

Hello and thanks for bringing your concerns to our community. @BU_Bulldog These are great questions. Customers who have activated Peacock and signed up before 2025 will automatically receive an additional year of Peacock Premium which started on June 11! You're good to keep watching at no additional charge!

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BU_Bulldog

Contributor

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38 Messages

Thanks for the response. That is very interesting, as this is the first I've heard of the extension. Is this noted anywhere, just for my future information?

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22 days ago

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XfinityKei

Official Employee

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1.7K Messages

@BU_Bulldog This is another great question. This decision was made today, so notifications are soon to come. In the event there are any price changes we send out prior notifications on your bill and email alerts.

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21 days ago

mtca

Visitor

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6 Messages

20 days ago

I have the same question, I am a Diamond Member but the information in the rewards section says find out more but there is no other information.

So we will still be receiving it included in our plan for another year? My bill says it will end June 25, 2025. Please verify

(edited)

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XfinityAmandaB

Official Employee

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2.4K Messages

mtca I understand the concern and wanting to confirm you will still have access to your Peacock subscription. For subscriptions tied to your rewards tenure, once the offer is activated, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum tier member with Xfinity Internet. You can confirm that in our Peacock Premium promotion overview. Look for the Diamond or Platinum tier Xfinity Rewards members: Redeem the offer for Peacock Premium section.

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20 days ago

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user_3f7ce0

Visitor

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1 Message

I am confused. I have not been able to see how many of my Diamond rewards points will be used for the Peacock offer

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14 days ago

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XfinityWilliam

Official Employee

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1.4K Messages

user_3f7ce0 To check how many Diamond rewards points will be used for the Peacock offer, you need to sign in to your Xfinity Rewards account at xfinity.com/rewards. After signing in, you can view your available rewards and any applicable offers. If you have redeemed a reward for Peacock Premium, you should receive an email with instructions on how to activate your offer, which may take a couple of hours to arrive.

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14 days ago

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user_zequer

Visitor

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1 Message

14 days ago

I tried tor Redeem my Diamond rewards for the Peacock Premimum service but I only received a message that my email and password is not found. What am I doing wrong?

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XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching out here @user_zequer. If you redeemed the free offer through the rewards program you should have received an email with the instructions on activating that at the https://customer.xfinity.com/activate-peacock site. The email and password should be the same information that you use for your Xfinity account.

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14 days ago

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Hm0035

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2 Messages

1 day ago

I received the free peacock premium with the rewards program. I also received confirmation via email that I’ve been upgraded. However, I have been unable to log in and access it. I’ve tried my @hotmail.com email address, my @comcast.net email address, and my Comcast ID. The @hotmail.com address is still my free version, and both the Comcast email address and Comcast id are not found by peacock. What do I need to do to get premium access?

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XfinityJon

Official Employee

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316 Messages

Hey there Hm0035. When you redeemed the reward in addition to the confirmation email, did it provide the steps for activation? If not, you should be able to go to the Xfinity Assistant, and it may populate with Activate Peacock Premium. If not, you should be able to type in Activate Peacock. Let me know if this helps any.

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1 day ago

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Customer Service

BU_Bulldog

Diamond Rewards Peacock Premium Subscription

XfinityKei

BU_Bulldog

XfinityKei

mtca

XfinityAmandaB

user_3f7ce0

XfinityWilliam

user_zequer

XfinityJohnG

Hm0035

XfinityJon

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