Upgraded Router and plan, upgrade hasn't taken effect

It was fixed on Xfinity's end after I chatted with a support agent through the app. Thank you for your help, but for xfinity overall, pushing people to and through the app is not good practice. Ton's of people don't have smartphones, and the inability to chat with a real person without the app is annoying. 

@user_f2wmqs We want to thank you for reaching out on the Community Forum for support with your Internet speed issue. We are glad you were able to resolve your issue through the Xfinity App's chat feature. It really is a handy tool for those who want to manage the account through their smart device. If you want to speak with an agent by phone, we still offer the option to call in on the mainline at 1-800-934-6489. If we can be of help in the future never hesitate to create another public post for any of your service needs!