no signal XG1v4-A cable box error code: RDK03009

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal.

I have restarted the box numerous times and swapped out the cables but still no signal.

I plug in the original box and everything works.

Does anyone know what is going on or have a suggestion?

Responses

Accepted Solution

U

user_q3kq1y

3 Messages

3 months ago

FYI, it was a defective cable box.

I replaced the box and all is working.

Thank you.

0

MikeB39A

Problem Solver

•

693 Messages

3 months ago

Have you tried restarting the box to see if that helps by unplugging it and then plugging it back in?

1

0

U

user_q3kq1y

3 Messages

Yes, multiple times.

Like

Reply

3 months ago

0

R

rhkorb

Visitor

•

3 Messages

6 days ago

Same here. I needed to go back and get a new box. Second one worked without issue

1

0

XfinityVictor

Official Employee

•

1.5K Messages

rhkorb Hello, do you still need assistance with the second box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

0

X1

user_q3kq1y

no signal XG1v4-A cable box error code: RDK03009

user_q3kq1y

MikeB39A

user_q3kq1y

rhkorb

XfinityVictor

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