no signal XG1v4-A cable box error code: RDK03009

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal.

I have restarted the box numerous times and swapped out the cables but still no signal.

I plug in the original box and everything works.

Does anyone know what is going on or have a suggestion?

Responses

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Selected Oldest First

Accepted Solution

U

user_q3kq1y

3 Messages

1 year ago

FYI, it was a defective cable box.

I replaced the box and all is working.

Thank you.

0

MikeB39A

Problem Solver

•

715 Messages

1 year ago

Have you tried restarting the box to see if that helps by unplugging it and then plugging it back in?

1

0

U

user_q3kq1y

3 Messages

Yes, multiple times.

1 year ago

0

R

rhkorb

Visitor

•

3 Messages

1 year ago

Same here. I needed to go back and get a new box. Second one worked without issue

1

0

XfinityVictor

Official Employee

•

2.3K Messages

rhkorb Hello, do you still need assistance with the second box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

X1

user_q3kq1y

no signal XG1v4-A cable box error code: RDK03009

user_q3kq1y

MikeB39A

user_q3kq1y

rhkorb

XfinityVictor

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