Comcast mail loading very slow on iPad and iPhone

I am using the default iOS mail app.

Thanks for confirming Aleve! Are you having issues with receiving emails at all or just with the app running slow? 

I am having trouble with very very slow loads of emails in inbox. . Like- ten min or more. Push authorized. 

@Aleve​ I edited my comment to clarify that, I directly copied from the xfinity article, and overlooking, the wording can be a tad confusing

@brandongc1 I’m sorry to hear you're unable to locate a resolution. Were you able to try the above steps in this thread posted by @YukamoRan? Can you try those steps for us and let us know if this also resolves your concerns with your email and iOS?

@brandongc1​ I have the same issue on iPhone and iPad since iOS 18. Gmail loads perfectly - Comcast email doesn’t. Sometimes it works better if I close out of the app and reopen. The connection/communication between the iOS Mail app and Comcast is not clean and is slow. I’ve tried the above steps and more and nothing works.

Thank you for confirming you tried the steps above @GRBU2! Could you please log out/remove the email from your iPhone and your iPad’s mail app then follow the steps in this article to make sure the Xfinity email is added to the email app using the current recommended settings.

@XfinityAldrik​ I’ve done this numerous times. I’ve also gotten a new iPad and iPhone and same thing happens. iOS Mail App doesn’t work with Comcast IMAP email. Gmail works just fine. Something is wrong with Comcast - all started with iOS 18.

@GRBU2

Thanks for reaching out on my iPhone user as well and I use the default IPhone app to access my Comcast e-mail on the IOS 18.3.2 software update,.

If you have you went to your iPhone app mail settings and added your comcast email & password, you may want to reach out to apple support for further troubleshooting issues

Yes!!!  Still slow to load. Which is no surprise since no one has published a solution. 

@user_mdel​ 

nope. Still an issue. No support on this. 

@user_dj551z have you by chance attempted the steps outlined by @GRBU2: Under Settings -> Apps -> Mail -> Mail Accounts -> Fetch New Data. Turned my Comcast account to Manual. It was on Fetch. They provided an update about 10 days ago, and stated it was helping. Please let us know if you have attempted this already. 

@XfinityJustinC​ Justin, those steps do not work.

Same problem for me. Happening on both my iPad and my iPhone. Very frustrating especially because attachments just say loading. I purchased some train tickets for an international trip and now I’m petrified I will never be able to retrieve them because the attachments just say loading. my husband has a Samsung and having no issues. 

@XfinityJorge​ Jorge, what difference does that make????  xFinity has published no effective fixes for this issue.  Mail loads very SLOWLY on Apple devices since a recent upgrade in the past few months.  

It's almost like Comcast/Xfinity doesn't care....

to be fair, I think it's an IOS/Apple issue. But perhaps Xfinity can poke someone at Apple and get their attention.

About 4-6 weeks ago I called xfinity. They did something and i think had me reset simething. Now most of mycemail arrives normally. Try calling them.

@Wynd​ I just changed this setting on my iPhone and iPad and will monitor and see how that works.

@Wynd​ my Gmail uses 465 and it works on iOS 18 as it did on iOS 17. I look forward to hearing how changing to 465 for Comcast email works for others. Thank you for sharing and working with Apple.

No Joy here .. iPhone 12 iOS 18.3.2

Changes SMTP port from 587 to 465 and still slooooooowwww loading of messages, unacceptably slow. 

xfinity Do Better!

Soon Please 

@user_ct3lph​ Same here. Changing to 465 doesn’t appear to work for me. On iOS 18.4.

@user_ct3lph​ 

Please consider contacting Apple Support. They are most likely the ones to fix this, given it worked in IOS-17, and IOS-18 broke it. 

The more feedback Apple receives on this, the better our chances of getting their attention and a fix.

I appreciate everyone’s comments and escalation to Xfinity/Apple.  When I posted the first message in this string I had spoken with both Xfinity and Apple.  Xfinity checked my account and its mail settings.  It seemed fine.  When I spoke with Apple I told them that the issue seemed to have started with iOS 18.  They checked their records and claimed to not have any complaints.  So, I shared some of the comments I had found on the internet and they eventually escalated my call to a supervisor.  She understood that I had tried just about everything to no avail and took record of my questions about iOS18.  Hopefully, now with more of you contacting them we will make some headway towards a solution.  It has been very annoying to deal with electronic “snail mail” for months now and I hope that it will get addressed soon.  It would be painful to do but without resolution we may have to move our mail service away from Comcast/Xfinity and get a mail account with another provider that gives us normal downloads.

I'm always amazed at how many people can complain about the same issue and how many Comcast "experts" can respond <without reading the previious postings>, suggesting the same non-fixes over and over.  Is there a solution for this? I, too, suffer from extremely long days in getting email content downloaded to my iPhone (ios18, email@comcast.net). Does ANYONE know how to fix this?  

@user_5bfwkz thank you taking time to reach out over Xfinity forums. Sorry to hear you're having the same issue with the email concern, and want to ensure I'm on the same page with you. 

- Are you using a 3rd party email client or the default mail on your device? 

- Does the email have issues loading directly when accessing from the website on the mobile device: https://www.xfinity.com/email ? 

I am waiting too. Comcast/Xfinity should at least acknowledge issue, get with Apple and fix this. 

Amazing how long this has been going on with no resolution from Comcast.   Should I sell my shares ?   They are down 15% for last 12 months.  

@user_zqu42x Thank you for making us aware that you're having issues getting your emails to load via Forums. Are you using a 3rd party email client or the default mail on your device? Does the email have issues loading directly when accessing from the website on the mobile device: https://www.xfinity.com/email?

@XfinityRaul​ 

In my case, I've installed Outlook for IOS and it's crazy fast with Comcast email. This is an IOS-18 Mail issue, as this started with the IOS-18 release.

Anything Comcast staff could to to contact Apple and expedite their attention to this would help the Comcast brand and get this fixed.

Pretty please. TIA

Still having problems with this!

@vabukeye I’m sorry to hear you're having ongoing issues with your email. There’s an accepted solution at the top of this thread. Have you had the chance to try any of those steps yet?

The solution should not be accepted. This is still a problem between Xfinity and Apple. Gmail works great on iPhone but Comcast email doesn’t. Wonder if it is due to the Other email setup process (under Add Account) in iOS. I’ve tried everything in this thread. For me emails load fast (normally) at times (not very often) and then very, very slow most times with no rhyme or reason.

The 2 companies need to come together to do what’s best for their customers. Shouldn’t be a novel concept.