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user_ljzp2l
1st Topic

Visitor

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3 Messages

Tuesday, April 22nd, 2025 5:23 PM

Free Peacock Premium with Diamond Rewards Status

I have Diamond Rewards Status. I attempted to follow the directions below from Xfinity to get free Peacock Premium. However, when I go to the xfinity rewards site there is no option to "Get Peacock Premium at no extra cost". I used my primary Xfinity ID and password to log in to Xfinity Rewards. Please help me to get free Peacock Premium.

Diamond or Platinum tier Xfinity Rewards members with any level of Xfinity Internet

Note: Silver and Gold tier Xfinity Rewards customers aren’t eligible to redeem the offer.

You can redeem a reward to receive Peacock Premium at no additional cost.*

  • Sign in to xfinity.com/rewards to take advantage of this offer. 
  • You’ll then receive an email with instructions on how to activate your offer. 
  • It may take a couple hours to receive the email.

Question

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Updated 

11 days ago

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Accepted Solution

XfinityJustinC

Official Employee

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1.2K Messages

12 days ago

Hello, @user_ljzp2l thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for assistance, and want to ensure you're able to get access Peacock Premium based on your Xfinity Rewards status. From experience, I've seen that Xfinity Rewards members may have previously redeemed the reward and were unaware. When you have time, can you check to see if you are able to activate Peacock Premium following these steps: 

Step 1 Visit: https://www.xfinity.com/xfinityassistant/

Step 2: Click "Activate Now" on banner that states "Your Peacock subscription is ready for activation" Once the banner appears it should take CX to Peacock website to continue activation.

Step 3: You will enter your email address and password you want associated with your Peacock Premium account. If you had a previous account and want to retain your previous preferences and history you would want to use the same email address.

Please let me know if you see the activation banner when visiting the Xfinity assistance, and able to complete the activation process. 

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user_ljzp2l

Visitor

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3 Messages

I do not see the activation banner when visiting Xfinity assistance.

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11 days ago

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XfinityJustinC

Official Employee

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1.2K Messages

@user_ljzp2l I appreciate the follow-up, and was hoping to hear you saw the activation banner when going to the Xfinity Assistant. I did have one other question as I've seen customers who subscribe to Gigabit or Gigabit extra have some issues redeeming the Xfinity Rewards Peacock Premium as it's include free for 2 years if you're on either of those speeds. 

- Are you on Gigabit or Gigabit extra internet speed? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_ljzp2l

Visitor

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3 Messages

No, I just downgraded from Gigabit speed this week. When I did that I lost Peacock Premium. So now I want to add back free Peacock Premium using my Diamond status.

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11 days ago

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XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_ljzp2l that information is helpful, and understand wanting to redeem the Peacock Premium reward as you're no longer on the Gigabit speed. I'd like to investigate this further, and if needed can open a ticket for our awesome Xfinity Rewards team to help get this reward enabled. 

Since I will need to gather some information to locate your account, and we don't want that here in our public conversation. When you have time, please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

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