Visitor
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2 Messages
Activate gateway without app
I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need help activating my internet without use of the app. I have already tried to use the AI assistant and call support, but I can't get a real person on the phone.
Accepted Solution
user_1ajv38
Visitor
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2 Messages
1 day ago
Hello. The problem was that the Xfinity services would not load using my phone's regular perfectly functional data. I had to physically go somewhere with free wifi and use that to get the activation services to work.
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XfinityAmandaB
Official Employee
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2.3K Messages
7 days ago
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