Visitor

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3 Messages

Friday, June 27th, 2025

Activate gateway without app

I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need help activating my internet without use of the app. I have already tried to use the AI assistant and call support, but I can't get a real person on the phone.

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Accepted Solution

Visitor

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3 Messages

27 days ago

Hello. The problem was that the Xfinity services would not load using my phone's regular perfectly functional data. I had to physically go somewhere with free wifi and use that to get the activation services to work. 

Official Employee

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2.4K Messages

1 month ago

 

user_1ajv38 Thank you so much for stopping in for help with activating your NOW gateway. The NOW services use the NOW Portal and not the normal Xfinity app for support. Are you using the NOW portal when you are running into activation issues? 

 

Visitor

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2 Messages

15 days ago

I've got the same issue here. Phone is too old to be compatible with the app, and trying to install through a computer is like running in circles. Even the NOW portal is just a dead end if you can't access the app. I'd start a direct chat to get ahold of someone on the support team like I've seen other people with my issue do, but I can't even find the direct chat button to do that. Seriously wish I just went through some other ISP right now, I could've gotten it setup myself days ago.

Visitor

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3 Messages

I believe the only way to get access to the direct chat is to make an independent post about your issue. Xfinity customer service is extremely inaccessible and I had no success contacting a real person, the first I heard from the company besides their useless chatbot is the post above in this thread.

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