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user_1ajv38
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Visitor

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2 Messages

Friday, June 27th, 2025 12:51 AM

Activate gateway without app

I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need help activating my internet without use of the app. I have already tried to use the AI assistant and call support, but I can't get a real person on the phone.

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Updated 

3 days ago

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Accepted Solution

user_1ajv38

Visitor

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2 Messages

3 days ago

Hello. The problem was that the Xfinity services would not load using my phone's regular perfectly functional data. I had to physically go somewhere with free wifi and use that to get the activation services to work. 

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XfinityAmandaB

Official Employee

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2.4K Messages

9 days ago

 

user_1ajv38 Thank you so much for stopping in for help with activating your NOW gateway. The NOW services use the NOW Portal and not the normal Xfinity app for support. Are you using the NOW portal when you are running into activation issues? 

 

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