Visitor
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3 Messages
Activate gateway without app
I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need help activating my internet without use of the app. I have already tried to use the AI assistant and call support, but I can't get a real person on the phone.
Accepted Solution
user_1ajv38
Visitor
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3 Messages
27 days ago
Hello. The problem was that the Xfinity services would not load using my phone's regular perfectly functional data. I had to physically go somewhere with free wifi and use that to get the activation services to work.
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XfinityAmandaB
Official Employee
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2.4K Messages
1 month ago
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user_muw9qy
Visitor
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2 Messages
15 days ago
I've got the same issue here. Phone is too old to be compatible with the app, and trying to install through a computer is like running in circles. Even the NOW portal is just a dead end if you can't access the app. I'd start a direct chat to get ahold of someone on the support team like I've seen other people with my issue do, but I can't even find the direct chat button to do that. Seriously wish I just went through some other ISP right now, I could've gotten it setup myself days ago.
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