Visitor
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1 Message
Cable box software update is stuck at 0%
Box software update failed. We’re now in day 2 of this. RDK-03011-0. The box has been unplugged and plugged back in. System reboot didn’t change anything.
Visitor
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1 Message
Box software update failed. We’re now in day 2 of this. RDK-03011-0. The box has been unplugged and plugged back in. System reboot didn’t change anything.
XfinityBenjaminM
Official Employee
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2.2K Messages
2 years ago
@user_aaea51 Hello! Thank you for reaching out to us here on our Community Forums. We are sorry that you're still having problems with your TV Box but we can definitely assist you. We'll need you to send us a Private Message with your full name and address to assist you further. Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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