Visitor
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1 Message
RDK-10000
3 days ago got a message on my secondary cable box. It basically said there was an error and to check the cable and restart the box RDK-10000. Followed instructions same issue. I later did troubleshooting on-line with the same error appearing. I than started a two hour chat with no resolution but perhaps the box was bad. Because the tech want me to review a new change of service agreement (as I was not changing my service) I opted to return the bad box to the xfintity store. I picked up a alternate box from the store and installed. Same issue and again used trouble shooter to help The trouble shooter started by resetting my modem than performed a system refresh. The small box as usual did not reset just the main box. THe online trouble shooter directed me to voice support. After another evening with tech support the issue was not resolved however I was told that in four hours it would be fixed. Not much to my surprise after awaking the box still had the same error. Note that when the main box resets the error code changes to RDK 03036 but goes back to RDK 10000 after the main box is back up. I have done all resets told I have switched around the location of the two boxes and even changed the splitter with the same error still appearing. I even received a call from Advance tech support however I could not make out much of his words due to his heavy accent however I made enough out for him to tell me the system is up and operational however when I told him it was out when I left the house he wanted to start the same troubleshooting process. I did ask if had a new magical procedure that all the other tech did not know about and he did not understand. I asked if he was just going to try and refresh and if so go ahead as I was not home. So I ask does any one have any kind of solution or something I can check or do I have to wait until next week when a tech can come out?
XfinityThomasA
Official Employee
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2.7K Messages
3 years ago
@user_d2def1 - Thank you for the detailed message and reaching out to the Xfinity Forums for help with the RDK 03036 and 10000 error codes. We appreciate you sharing the troubleshooting steps you've taken so far. We'd like to work together and provide a fix. Could you please send our team a message with your full name and full address? We can take a further look at this issue and take a deep dive at that TV box. We will get to the bottom of this.
To send a "Peer to peer" ("Private") message:
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• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_3df6c8
Visitor
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1 Message
3 years ago
Was this resolved? We are having the exact same problem? Techs are not helping. Just keep resetting the system.
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user_46cc6f
Visitor
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1 Message
3 years ago
I'm now having the Sam's issue , and no help
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user_82c302
Visitor
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1 Message
3 years ago
I have had this same issue since day one. It’s been 3 days straight that each morning I get the rdk-10000 error code. This is extremely frustrating. Plus when the install was done tech didn’t bring the correct Wi-Fi box or my wireless boxes. Was told by customer service that as soon as the amount was created by tech, someone from xfinity contact me to get permission to send me the wireless boxes but it’s been three days and haven’t heard from anyone. I would like to receive the equipment I ordered and get this error code corrected. If not, I’ll just switch back to direct TV. At least when I turned it on each morning, I could instantly watch TV without having to reset anything. Why should I have to reset the system EVERY morning! $200+ a month, plus the atonal $800 from each homeowner to have the service put into the neighborhood, one would think that it would work correctly!
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user_b031c2
Visitor
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1 Message
3 years ago
I’m having this same issue with two of the small cable boxes. One is with the box in my guest bedroom, and I have guests over! It has never worked, but my son thought it was the tv, because it didn’t work when he plugged it up in his room. It turns out that his cable box doesn’t work either. Very frustrating considering how much we pay for cable and equipment. I was getting ready to call about it, but I didn’t want to sit on the phone for hours. I’m glad I found this forum first. Sounds like I would have been wasting my time.
(edited)
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Dusty71
Visitor
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1 Message
3 years ago
So I've learned (from this post) this is a known issue. Just not known to the advanced technical support team who is trying really hard to have me do the same thing repeatedly, each time expecting a different result. I understand sending a tech out is a lot more expensive than someone in the other side of the world giving me a jingle. But being told for the third time to unplug the cable box and unscrew the cable is a bit aggravating. Xfinity folk, can you post other solutions besides it must be my splitter? Just trying to help the next person to take a look through trying to fix the problem themselves...
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Rustyben
Expert
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24.6K Messages
3 years ago
when the satellite box has that error it is usually caused by the satellite box daily reboot/restart being earlier in the overnight hours than the xg2 or DVR that provides tuners and internet service to the satellite box.
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ashby0088
Visitor
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1 Message
3 years ago
Usually has something to with tower, Xfinity itself, storm, etc. We are in Florida and coping with aftermath of hurricane Ian. False promises can be frustrating. We have to just wait. All will be rectified soon. Hope this helps.
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GA_30040
Visitor
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3 Messages
3 years ago
Surprise, Comcast—Having this same RDK-10000 error issue. This has obviously been going on for months and yet you keep sending out boxes with this malfunction?? Good grief!
I’m sure YouTube TV and Hulu are grateful for the business.
(edited)
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user_67d2de
Visitor
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1 Message
3 years ago
Had this error on my satellite box. Tried unplugging, waiting 30 seconds then restarting, rinse repeat with no luck.
What finally did work was unplugging the satellite box, then unplugging the primary box and restarting the primary box first. Then restarted the satellite box and the error didn't come back up after that.
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