Hey @user_lip8zz, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.
Can you please provide the exact error message being received? It initially looks like the television does not support the set-top box output or the television may be on the incorrect input. Do you also receive any error code that begins with XRE or RDK?
XfinityDemitrius
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