Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
gotpizza
Problem Solver
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2.8K Messages
10 years ago
Doug there is a thread just for remotes!!!!!lol
Let the madness begin>>>>
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dougk2
Contributor
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122 Messages
10 years ago
1) Lip sync issues
2) IR blaster/remote issues (acts like double-button press)
3) Companion boxes behave - 5.1 on live, 5.1 on OnDemand, but 2.0 PCM on DVR'ed material from the main DVR
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secondgenruss
New Poster
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1 Message
10 years ago
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mike4052
Regular Visitor
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2 Messages
10 years ago
Got my new X1 remote box and on install the panel lights on the STB flash in sequence and I have a blue screen that is half cut-off that says something about SNMP and I can't see the remainder of the screen. On initial startup the xfinity logo comes up normal.
Box has been in the same state for a couple hours.
I'm going to exchange but any other ideas on what I can try?
I have verified the outlet is active by connecting an identical box to that outlet and the new box has the same error on an outlet that I know works.
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CCAndrew
Gold Problem Solver
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25.9K Messages
10 years ago
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Leedoug61
Frequent Visitor
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14 Messages
10 years ago
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JAmber54001
Valued Contributor
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127 Messages
10 years ago
were there any other concerns regarding this thread ?
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ryjen1921
New Poster
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1 Message
10 years ago
(Panisonic TV) Audio will not come on at the same time until I change channels then it comes back.
X1 Platform
XG1 DVR
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Lagoonies
Regular Visitor
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2 Messages
10 years ago
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CCBrandon
Problem Solver
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1.3K Messages
10 years ago
Lagoonies
Did you get the boxes as a Self Install Kit (SIK)? If so, have you called the activation number: 855-OK-BEGIN
Which box (dvr or terminal) is giving you troubles? Do you see XRE/RDK error codes?
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smead86
Frequent Visitor
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8 Messages
10 years ago
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lobsta
Regular Visitor
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3 Messages
10 years ago
thank you
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lobsta
Regular Visitor
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3 Messages
10 years ago
Hello, my problems
tiling
no picture at times, reset fixes
reset 3-5 times a day due to freezing
slow response to remote- up to 10 second delay or nothing, again reset
unable to fast forwaRD at times on dvr
fgast forwaRD won't srtop reset helps
neds reboot 3-5 times daily
runs erratically like a overloaded computer from 1991
These probs maKE my x1 give me second thoughts about the infrastructure supporting it,
phone caLLS on hold till I get tired and hang up
Currently unsatisfactory in it's delivering on the hype.
thaNK YOU
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MikeCT01
Regular Contributor
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112 Messages
10 years ago
Blue Power light gone completely and brightness level only goes to 3 (but I'm fine with that)
While watching a recording and using the page up command to advance, sometimes it stops and brings me to live TV and when accessing the recording again, it starts from the beginning.
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gotpizza
Problem Solver
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2.8K Messages
10 years ago
Mike I have seen more with xod than with dvr events...Is this happening on the xod?
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