Xfinity Community Forum

Sound goes out

On my Marquee channel every time it goes to commercial break I lose sound. Only happens on this channel and happens every commercial break.

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Sound goes out

On my Marquee channel every time it goes to commercial break I lose sound. Only happens on this channel and happens every commercial break.

@user_rl0ftq It is not good to hear that you are running into this issue when going to commercial break. We'll make sure we get this working! Is this happening across all the TVs in the home? How long ago did you first notice this issue popped up? If

Upgraded to 300x20, still getting 200x10

I have an FCC-approvwd SamKnows whitebox to constantly monitor Internet performance. I used to have 200x10 service, with monthly SamKnows reports confirming this. Xfinity said they upgraded me to 300x20 service a couple months back, but the SamKnows clearly shows nothing changed. I have a T25 cable

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Upgraded to 300x20, still getting 200x10

I have an FCC-approvwd SamKnows whitebox to constantly monitor Internet performance. I used to have 200x10 service, with monthly SamKnows reports confirming this. Xfinity said they upgraded me to 300x20 service a couple months back, but the SamKnows clearly shows nothing changed. I have a T25 cable

@rgrindley Thank you for taking the time to chat with our team and work on remote troubleshooting. While it is not ideal we weren't able to get your speeds up to the higher speeds after a provisioning signal, resetting the modem, and making sure you

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Access to Colorado Rockies channel 1262

For the first few days of the 2024 season, I was able to watch the Rockies games in the Xfinity Stream app on channel 1262. But after those first days, that channel has now disappeared from the app. Perhaps my plan does not entitle me to that channel, but I can't tell because when I try to view my c

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Access to Colorado Rockies channel 1262

For the first few days of the 2024 season, I was able to watch the Rockies games in the Xfinity Stream app on channel 1262. But after those first days, that channel has now disappeared from the app. Perhaps my plan does not entitle me to that channel, but I can't tell because when I try to view my c

@user_g02ydk I also don't complain when being offered cookies! But, we definitley want to ensure the only cookies you are dealing with are the good ones! My team here would love to help make sure that this is addressed for you! Do you happen to recal

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property easement

Hi I am trying to find the correct address to send a Public Utility Easement Vacation form I need signed off from Xfinity. I am starting a large building project and need this for the County ASAP. Can you PM and let me know who the contact is for my area. Thank you

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property easement

Hi I am trying to find the correct address to send a Public Utility Easement Vacation form I need signed off from Xfinity. I am starting a large building project and need this for the County ASAP. Can you PM and let me know who the contact is for my area. Thank you

Hello @user_7z62aa our team is here to help! Can you send us a direct message with your full name and the address in question so we can ensure we are pointing you in the right direction? To send a direct message, please click on the chat icon in the

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I don't need 90% of the channels in my bundle

Are there any new package options coming soon that are more consumer friendly?

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I don't need 90% of the channels in my bundle

Are there any new package options coming soon that are more consumer friendly?

@user_kxq83x I can understand wanting access to more plans, and we want to ensure that you have the package that fits your needs the best! Our current packages are meant to maximize savings on the consumer end while offering a wide variety of content