1 Message
Unable to Access FOX, CBS and ABC
Since yesterday I cannot access FOX, CBS and ABC channels in my amazon firestick tv through the xfinity stream app. The message prompted Subscription Required::12012 Your subscription does not include this channel. Please choose another channel. All other TVGO channels are working just fine. Why am I having this isse now?
user_52qpvm
2 Messages
2 months ago
I am having the same issue.
8
user_c2wtla
8 Messages
2 months ago
having the same issue as of 8-31-24 as well
4
user_599647
Visitor
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6 Messages
2 months ago
Same issue, just started yesterday l! Please fix this Xfinity smh
0
user_tdni1o
1 Message
2 months ago
Same issue as above. No problem with NBC.
3
user_c2wtla
8 Messages
2 months ago
Interesting how the 2 channels that carry NFL games suddenly stop working as the season is about to start...
1
XfinityThomasB
Official Employee
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1.4K Messages
2 months ago
Howdy user_vasnj6
Have you attempted to update the software profile on the Firestick? It seems like there might need to be some updates on the device and app platforms. Appreciate you taking the time to reach out!
5
user_beg5cn
7 Messages
2 months ago
Same issue here. Started on the same day.
6
user_2dcf23
2 Messages
2 months ago
Thank god I’m not alone. I’m having the same issue with my fire stick and iPhone.
4
daringdragoonx
Visitor
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2 Messages
2 months ago
Having the same issue with FOX, CBS and ABC on my computer and phone. I get the following message from the streaming app when I try to access those channels:
Subscription to This Channel Required
A subscription is required to watch this channel.
Please call 1-800-xfinity to add it to your service.
(TVAPP-00203)
Only NBC is available through the streaming app.
7
user_bd2930
Visitor
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7 Messages
2 months ago
I'm having the exact same issue as seemingly everyone else. It's amazing that when you try contacting Xfinity support, they are totally clueless as to this wide spread issue. ABC, CBS, and FOX are no longer viewable on the Stream app, when they have been viewable for years. It doesn't matter the device, they won't come up on Stream. Does Xfinity even monitor these forums? Who do we need to contact to get this resolved?
1
user_heoo1z
2 Messages
2 months ago
Same problem as everyone else. Not able to stream ABC and CBS, but can get NBC which I never watch. Says I need to be connected to home wi fi, but on the Xfinity FAQ's, it states I'm still able to stream these channels out of my home network. Tried android and windows and no success.
1
user_2pua7s
3 Messages
2 months ago
I have the same issue with the same channels on Xfinity stream. No ABC, CBS or FOX. Everything else is fine. Both mobile app (iPhone) and laptop (windows). Has anyone gotten a successful fox for this?
0
DennisC15
Visitor
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7 Messages
2 months ago
I am having the same issue on all platforms, web, mobile and Fire Stick.
0
user_gmpd5u
12 Messages
2 months ago
Still nothing..Same 3 channels missing for TO GO..
CBS, ABC and FOX.
0
user_heoo1z
2 Messages
2 months ago
Sooo....I just spoke with xfinity Customer Support. She escalated the issue to the "hard tech" team for troubleshooting and a return call (which I'm sure I'll never hear back from). I was told that "nothing changed on their end. It was just a feature that somehow I had access to ABC, CBS and FOX that I shouldn't have, and the system must have corrected itself, and now I must be on my home network to stream these channels". This was laughable. So for four years, I've had access and just now, me and all of the people commenting on this thread just lost access now?? Come on, xfinity. It's obvious what this is. Xfinity is asking for too much money from these networks to allow streaming access and they don't know how to share it with the customers that service has been cut off. So, our complaints will fall on deaf ears, the consumer will have to suck it up as always, and find a way to cut the cord. God, life off the grid sounds better and better each day. Good luck, all.
9