Hello, @user_ctvswh! Thank you for leaving comments on other users' posts with your shared concerns. Since I'm no longer seeing reports of the known issue our engineers were working on earlier, I'd like to ensure we're taking the steps to properly diagnose and report this to the right team(s) in order to work towards a resolution for you. To do that, specifically for your account so that we may tie it to any open tickets, I've turned one of your comments into its own post for tracking purposes. Could you please send our team a direct message to continue?
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From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
1.2K Messages
11 hours ago
Hello, @user_ctvswh! Thank you for leaving comments on other users' posts with your shared concerns. Since I'm no longer seeing reports of the known issue our engineers were working on earlier, I'd like to ensure we're taking the steps to properly diagnose and report this to the right team(s) in order to work towards a resolution for you. To do that, specifically for your account so that we may tie it to any open tickets, I've turned one of your comments into its own post for tracking purposes. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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