Hello, @user_ctvswh! Thank you for leaving comments on other users' posts with your shared concerns. Since I'm no longer seeing reports of the known issue our engineers were working on earlier, I'd like to ensure we're taking the steps to properly diagnose and report this to the right team(s) in order to work towards a resolution for you. To do that, specifically for your account so that we may tie it to any open tickets, I've turned one of your comments into its own post for tracking purposes. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
Hello, @user_ruosz0 I apologize for the inconvenience. Are you still experiencing this issue? Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.3K Messages
3 months ago
Hello, @user_ctvswh! Thank you for leaving comments on other users' posts with your shared concerns. Since I'm no longer seeing reports of the known issue our engineers were working on earlier, I'd like to ensure we're taking the steps to properly diagnose and report this to the right team(s) in order to work towards a resolution for you. To do that, specifically for your account so that we may tie it to any open tickets, I've turned one of your comments into its own post for tracking purposes. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_ruosz0
1 Message
3 months ago
Error code 12012 for no reason, except subscription required. I have a subscription.
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