8 Messages
TV goes black for a few minutes then comes back on... happens 3-4 times a day
I just upgraded to X1 last month after having the basic Comcast/Xfinity cable for 20 years. Ever since upgrading, the TV picture/sound goes out randomly 3-4 times a day (It works perfectly 90% of the day). Sometimes it'll go a day or two with no problems if I'm lucky. It stays off for a few minutes, then comes back on. Sometimes there will be an error code, RDK-03033, "we're having trouble connecting to the internet..." I don't even have internet with Xfinity (or even cable internet for that matter). Everything is securely tightened. The old cable box I had worked perfectly for 20 years using the same exact connection.
Does the X1 box require a stronger or different signal or connection? Right now, the coaxial cable coming from the street is actually a double cable, with one end going into the cable box and the other going to nothing. This is the same exact double coax cable that was used for TV in this house in the 80's.
Does anyone have any idea what could be going on? Maybe I need to combine those two ends of the cable into an adapter of some sort to get a stronger signal? Maybe I need a whole new cable coming from the street? I'm hoping there's an easy fix I can do before calling a tech.
Any info would be appreciated. Thanks.
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @jpuccia we definitley want to ensure you can always enjoy your services with us so you can get the proper entertainment you need. I know I wouldn't be too happy with my image cutting out like that, so we'll make sure we do all we can to help! Are you having this same issue across multiple cable boxes, or is only one impacted? I appreciate you sharing the error you are seeing as that is helpful! Is the RDK-03033 the only error you are seeing when one pops up? Typically, that error indicates there is a connection issue with your signal. Have you used our Status Center to see if you are in service interruption during the time the picture cuts out?
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user_80emai
1 Message
1 year ago
I am having the same issue on the main box in our living room.. same code error and tonight at least 5 times while watching a program it went black and then cut back to the main screen with all the streaming options. This happens daily now.. even though my wifi says 6 or full bars
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user_jp12d1s
8 Messages
1 year ago
My X1 cable TV has been going out multiple times a day. I have an XG2v2-P box. The screen goes black and sound cuts out for a few minutes a couple times a day randomly. I usually get error code RDK-03033 "can't connect to the internet..."
I don't have even have internet with Xfinity or any type of cable internet. I currently have Verizon FiOS. Does this cable box require Xfinity internet? Does it require any internet connection? I'm getting tired of dealing with this as it's been happening for months.
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