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Wednesday, March 13th, 2024 7:12 AM

Closed

X1 cable goes out multiple times a day

My X1 cable TV has been going out multiple times a day. I have an XG2v2-P box. The screen goes black and sound cuts out for a few minutes a couple times a day randomly. I usually get error code RDK-03033 "can't connect to the internet..."

I don't have even have internet with Xfinity or any type of cable internet. I currently have Verizon FiOS. Does this cable box require Xfinity internet? Does it require any internet connection? I'm getting tired of dealing with this as it's been happening for months. 

This conversation has been merged. Please refer the main conversation:

TV goes black for a few minutes then comes back on... happens 3-4 times a day

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