Retired Employee
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5.9K Messages
Peacock Subscription Activations
**UPDATE 07/18/2023**
We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.
Please try again and thank you for your patience.
For additional information, please see our Peacock subscription changes and FAQs article.
Official Solution
XfinitySara
Official Employee
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1.1K Messages
1 year ago
Hello, @user_e12602! Thank you for reaching out regarding your access to Peacock Premium. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!
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johnblaze024
Visitor
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2 Messages
1 year ago
Anyone else think it's ridiculous that Comcast (owned by NBC) wants to take away "free" Peacock Premium from its customers whilst raising rates? [Edited: "Inflammatory"]
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cagayan365
Regular Visitor
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14 Messages
1 year ago
Finally! An Xfinity Reward perk that is actually worth something! (Other than the bluetooth speaker!) Thank you Xfinity for keeping/offering free access to Peacock Premium for us longtime, loyal Xfinity customers. A Peacock Premium subscription is really a valuable inclusion to our existing service.
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Morac2
Contributor
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286 Messages
1 year ago
I’m a Diamond Rewards member. According to https://www.xfinity.com/support/articles/peacock-subscription-faqs “Xfinity Internet Customers Who Are Diamond or Platinum Xfinity Rewards Members” “can redeem a reward to receive Peacock Premium at no additional cost”.
Today is June 26, but I’m not seeing a reward for Peacock Premium. Where is it?
edit:
the reward showed up around 12 hours later.
edit 2:
About 90 minutes after I redeemed the award, an activate Peacock Premium banner showed up in the Xfinity Assistant and customer web site. I used it to activate Premium which worked. Oddly the button stayed there afterwards.
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user_71c437
Visitor
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2 Messages
1 year ago
Peacock Premium is supposed to available to Diamond Rewards members today. I am not seeing it in the rewards page.
133
Dionnea
Visitor
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2 Messages
1 year ago
It's June 26th, and I don't see the reward for free Peacock premium and I'm a platinum tier. I see other's on here with the same issue, please advise.
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user_a770e6
Visitor
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14 Messages
1 year ago
I received an email saying that today I could sign up for peacock through xfinity rewards - however it isn't showing up in my rewards - please help!
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kiki088
Visitor
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10 Messages
1 year ago
I am a diamond reward customer and do not see the reward for Peacock Premium on my reward page
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bebeg
Visitor
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6 Messages
1 year ago
I claimed the reward. Clicked on the reward in 'my activity' and it says it was claimed but also says "We're sorry, looks like this award isn't available to you at this time." I also received an email updating my service with Peacock listed as $0 but I can't log into Peacock.
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user_cbaa3e
Visitor
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4 Messages
1 year ago
Hello, I received an email that I would continue receiving Peacock with my Gig Speed Internet package. I was already connected to Peacock through my account, but my service is terminated with Peacock. Why is this happening? I cannot reach Xfinity for help.
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KGilroy1
Frequent Visitor
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13 Messages
1 year ago
I am an Xfinity Rewards Diamond member and I am not seeing the redeem link for free Peacock Premium on 6/26/2023 as was promised.
I have restarted my modem and router and still unable to see the redeem link.
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john_a_b
Visitor
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8 Messages
1 year ago
Hello I'm an Xfinity Platinum Reward member, and the reward for the Free Peacock Premium subscription is not showing on my xfinity rewards page, i've tried rebooting my modem, and signing in on mobile, tv, and pc webpages for the rewards using the main rewards account and there is no option for the peacock premium subscription
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user_d63b5d
Visitor
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8 Messages
1 year ago
Hello! I am a Platinum Rewards member and also have tier 1 of the gigabit internet speed. Neither option are showing for redemption of Peacock Premium. It was communicated that access to Peacock would continue, but we no longer have access to Peacock and the links indicated on the FAQ page do not lead you to an activation link as indicated on the FAQ page. I have tried restarting my modem, signing out and signing back in of both Peacock and Xfinity. Is there any update on how/when this will be resolved? Thank you.
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user_306899
Visitor
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2 Messages
1 year ago
I was able to redeem my reward for free Peacock Premium. I received the confirmation e-mail that states:
Follow these simple steps to activate your reward. I signed into my Xfinity account but there is no Peacock banner to click on in order to Activate Now. Where am I supposed to locate the Peacock Banner? Any assistance would be greatly appreciated.
Sign into your Xfinity account and click Activate Now on the Peacock banner. This will redirect you to Peacock's website.
If you had a Peacock account, enter your existing email and password. If not, sign up with your email address.
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user_1b0a86
Visitor
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6 Messages
1 year ago
Unable to locate offer on my reward page . I tried calling Xfinity Customer Service number only to get the automated customer service agent, which was no help. Then I was able to get into an Xfinity Assistant Chat with a live person who couldn’t help and was going to escalate my issue to no another team. Then I was transferred again to another CSR and he is now transferring me to the billing department. What a waste of my afternoon!
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