Peacock Rewards Offer and Gigabit Redemption, neither are showing as an option

@XfinityJohnG​ 

I was finally able to find the reward offer in my xfinity rewards and claimed it, but no instructions at all are provided on how to actually activate. My Peacock account was set up and it automatically linked to my Comcast/Xfinity account via my wifi verification. Now that the “free with Comcast” deal is no longer valid, how do I link the new deal or verify it with Peacock. The email I received after claiming my deal just said “thank you for your order” and showed me my bill. Where are the instructions to activate the deal? What are the next steps?? Further I have gigabit internet as well, so two options for Peacock to be free with my service, and it has yet to update or work.

HI! I did claim the Peacock Premium reward in the Xfinity Reward section as well. I waited for the email but nothing it has came. I went to the app on the main page or "Overview page" and scrolled down. It says " Your Peaccock Subscription is ready for activation". Look below and there is an "Activate" button, click it, and it will take you to sign into your account. Once you do that, it will say your subscription activated. I checked all my previous app downloads I was logged in and I'm good to go now.

We are so glad to hear that you Peacock subscription is now active @chalabrooks76 and appreciate your patience while our teams worked to resolve your concerns. If you have any questions or concerns again in the future, please don't hesitate to reach back out here on our Community Forums. Have a wonderful rest of your evening! -AlyssaA

Thank you. This finally worked for me. Thank you for posting instructions!

Awesome, I am very glad to hear that it finally worked for you. If you ever have any other questions or concerns feel free to reach out to our team here. I hope you have a wonderful rest of your evening.

This option (Xfinity Assistant) worked.

Hey @jpilger,

We’re aware of an issue affecting some Peacock account activations. If you do not see an activation banner after visiting xfinity.com/account, we recommend opening the Xfinity Assistance where you can sign in and possibly view the banner then. If you are unable to see the banner after following these steps, please wait up to 72 hours and attempt to activate the service again. If you are still experiencing issues after 72 hours, please do not hesitate to create you own forums post and let us become aware of the issue. 

@XfinityDemitrius​ Open Xfinity Assistance where?

Do you mean Xfinity Assistant? The Assistant (i.e. online chat) doesn't require me to sign in (because I'm already signed in) and also has no banner.

Correct, Xfinity Assistant @forestation, we apologize for the typo. Have you tried logging out and back in to your online account to see if the banner has populated at the bottom of the 'Overview' page yet? -AlyssaA

I've signed in and out about 5 times

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.