Visitor
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4 Messages
Peacock Gig Speed
Hello, I received an email that I would continue receiving Peacock with my Gig Speed Internet package. I was already connected to Peacock through my account, but my service is terminated with Peacock. Why is this happening? I cannot reach Xfinity for help.
XfinityGabriel
Official Employee
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1.9K Messages
1 year ago
Hi, @user_cbaa3e! Thanks for spending your time today to contact XFINITY over our forums page for help with the Peacock Premium concern. As someone who watches movies and shows on Peacock, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We can help. After researching this further, I am seeing that for all Gigabit-speed Xfinity Internet customers Peacock Premium will be included for free for two years with your Xfinity service (through June 25, 2025). With this set to start today, I recommend giving it until the end of the day for your Peacock subscription to work correctly. Are you experiencing this issue when attempting to watch the Peacock app on an X1 set-top box or Flex streaming device?
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XfinityGabriel
Official Employee
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1.9K Messages
1 year ago
Hi, @user_cbaa3e! I hope this message finds you well. I just wanted to check back in with you today to see if you still need help.
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