bebeg's profile

Visitor

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6 Messages

Monday, June 26th, 2023 5:26 PM

Closed

Peacock Reward

I claimed the reward.  Clicked on the reward in 'my activity' and it says it was claimed but also says "We're sorry, looks like this award isn't available to you at this time."  I also received an email updating my service with Peacock listed as $0 but I can't log into Peacock.

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Official Employee

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1.6K Messages

1 year ago

Greetings, @bebeg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this Peacock Reward promotion, but you have definitely come to the right place for assistance.

 

We have received similar reports today about the Peacock Reward not showing as available on the rewards activity page. Our engineers are working on resolving this issue for customers who qualify for this promotion as we speak.

 

If you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update.

 

I will message you back here in the next 24 hours, and let you know as soon as any announcements have been made regarding this issue.

Visitor

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12 Messages

1 year ago

I also claimed the reward and later got an email that telling my service had been updated.  Then, I got another message several hours later that outlined the steps below to activate the peacock account.  There was no activate now or Peacock banner to be found.  It doesn't look like Xfinity was prepared at all to implement this reward.  I also went back to the rewards page and saw the same message that you saw as mentioned.  What's up Xfinity?

 
Follow these simple steps to activate your reward:
 
1. Sign into your Xfinity account and click Activate Now on the Peacock banner. This will redirect you to Peacock's website.
2. If you had a Peacock account, enter your existing email and password. If not, sign up with your email address.
3. Click the Log In button, follow the prompts, and that's it! Your Peacock Premium is now activated.

Official Employee

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1.4K Messages

Sorry for the inconvenience, @mcbasket. We're still working on this. Please be patience with us as our engineers continue to work on a fix for this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

1 year ago

That comment is under Activity. That is the same after you have redeemed rewards such as when they offered the $1 weekend rentals. I see 3 lines where I activated those rewards below the one for Peacock. That is where redemptions go. Those are used rewards I believe. You activated your reward for Peacock but they do not have it fixed to access it as before when it was free for all. I just said Peacock on my voice remote and it still shows subscribe to watch things even though I am a Diamond Rewards member and got the email that my account was updated and shows Peacock Premium at zero. Seems like they could have left it alone to show a credit like before for $4.99 noting if someone is a Gigabit or Rewards member. 

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