Visitor
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2 Messages
Peacock Premium Rewards
Peacock Premium is supposed to available to Diamond Rewards members today. I am not seeing it in the rewards page.
Visitor
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2 Messages
Peacock Premium is supposed to available to Diamond Rewards members today. I am not seeing it in the rewards page.
Official Solution
XfinityKrista
Official Employee
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1.4K Messages
1 year ago
Hello user_71c437, thank you for taking the time to visit our Xfinity Community Forums support page. I appreciate you showing interested in our NBC Universals Peacock streaming service.
As you are aware, Peacock Premium will no longer be included for new and existing Xfinity video and Flex customers. Beginning June 26, existing customers will lose access to Peacock Premium. Existing Peacock Premium subscribers will need to resubscribe via their X1 or Flex set-top box.
Starting on June 26th, Peacock Premium offers will be available for Xfinity Gigabit+ Internet and select Xfinity Rewards customers (Platinum/Diamond). Offers will not be provided until then. You can review our Xfinity Rewards program by visiting our Xfinity Rewards – FAQs support page.
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Official Solution
XfinityPaula
Official Employee
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1.1K Messages
1 year ago
@Robenc We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.
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user_91db52
Visitor
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2 Messages
1 year ago
I have not received an offer for Peacock Premium on my rewards page either. I am a diamond member. Please advise how to obtain the free Peacock Premium as promised.
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user_c2474c
Visitor
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2 Messages
1 year ago
I am also a diamond member and the peacock premium is not showing up on my rewards page either. I chatted with xfinity for about an hour and never got it resolved.
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DocQB
Visitor
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4 Messages
1 year ago
Same problem. No offer on my rewards page. When will the issue be resolved?
3
user_pgb276
Contributor
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32 Messages
1 year ago
I have the same problem. Chatting with an agent now.
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installerman
Contributor
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21 Messages
1 year ago
I have the same issue. Platinum Rewards customer.
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user_485b5c
Visitor
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2 Messages
1 year ago
Same issue here- i’m a diamond member but no peacock reward showing up.
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user_502c42
Visitor
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10 Messages
1 year ago
Same issue. I have gigabyte internet but nowhere can I link this to peacock? Chatted with a representative who didn't know how to help.
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sick_and_fedup
Frequent Visitor
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11 Messages
1 year ago
Same issue, Diamond Rewards, have had Comcast for 25 years and now NO PEACOCK ... where is the rewards offer?
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CaptainRet
Regular Visitor
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7 Messages
1 year ago
Greetings,
Customer service was not familiar with free Peacock with Gigabit service when I called today at 2PM.
However, neither the diamond rewards not Gigabit option showed up on my account. I have both.
So, a general communication to the users expecting to continue with Peacock for free as advertised would be appreciated.
Doesn't seem like Comcast gave a lot of thought to how they were going to implement the change after June 26th.
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dapper921
Contributor
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50 Messages
1 year ago
well, Xfinity has only had a month or so to work on this, anyone really expected this to work on june 26th??
Quality, at work.
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reginabm
Visitor
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4 Messages
1 year ago
It is now 5.20 pm and Xfinity Rewards is not an option for diamond reward members as far as I can see. When will this be resolved??
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reginabm
Visitor
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4 Messages
1 year ago
Now the rewards sign in page is not working. I will let the fact speak for itself.
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user_308531
Visitor
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2 Messages
1 year ago
I am not getting it either in platinum rewards
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