Peacock Premium Rewards

Hey there, @user_71c437 ! I am very sorry to hear about your concerns with redeeming your Peacock Premium through your Xfinity Rewards program. Our team is working to get the option available to all customers to redeem the reward, and  they are hoping to have it fully resolved by later today. Please keep checking back periodically for the option to redeem the reward to be available. 

Hello @user_c2474c, and thank you for reaching out to us about your Peacock premium reward renew issue. We are happy to assist you to make sure you do get your reward. Can you create your own public post to which we can work with you directly from please?

I am also a Diamond member and am having the same issue 

Hello @user_07c343 thanks for taking the time to contact our Xfinity Support Team over our Forums. We are here to help you with your Peacock concerns and to make sure you are getting the right access. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Hey, @DocQB! Thanks for posting on our community forums for assistance. Is this regarding Peacock as well, or are you having issues with the Xfinity reward page overall? 

No problem with the reward page.  I am a diamond member and do not see the Peacock+ offer as promised via email.

Thanks for your patience while I reviewed our records. There appears to be a known issue with the Peacock Reward not showing as available on the reward's activity page for Platinum and Diamond members yet. But we are aware of it and working towards a resolution. It looks like there was a delay in the processing of the offer in our main system, but our engineers expect it to be available later this afternoon. I'd be happy to follow up with you later to check on it. Would that be okay? 

We would be more than happy to look into these rewards issues for you! Are you able to send over a private message, and we'll continue helping? 

-Daniel B 

The agent does not know what to do about it as they are from the internet repair team.

@XfinityDanielB​ How do I send a private message?

Please use this link and it should allow you to send us a private message to continue working in private. 

https://forums.xfinity.com/direct-messaging

-Daniel B 

@user_485b5c Thanks for your patience while I reviewed our records. There appears to be a known issue with the Peacock Reward not showing as available on the reward's activity page for Platinum and Diamond members yet. But we are aware of it and working towards a resolution. It looks like there was a delay in the processing of the offer in our main system, but our engineers expect it to be available later this afternoon. 

@user_502c42 thank you for letting us know that you're experiencing similar issues.  Had you previously linked Peacock with your Xfinity account?

No action is required if you’ve previously linked your Peacock accounts with your X1 or Flex service.

• Otherwise, you’ll need to sign in to xfinity.com/account to activate Peacock. 

We are aware of the issues with using the Rewards site and will have a solution in place shortly for Diamond/Platinum members.

yes I've had Peacock linked, that is how I've had the Peacock Premium at no additional cost for as long as I've had it and it's always worked fine. But this morning the content that I was watching was no longer available when I got a message that I need Premium

I'm also on my account and trying to see where I would even activate peacock but see nothing listed in my account settings about this

I’m having the same problem. I have gigabit and platinum rewards. The solution to “activate Peacock” on your account doesn’t work either. And there’s been no resolution to the rewards issue. Just a continuous “sometime later today”. 

@user_502c42 Thank you so much for your response and for the additional details. Let us take a deeper look into the account so we can see exactly what happened. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Hi, @CaptainRet and others. I apologize that you have not been able to sign up under the Rewards program to continue Peacock just yet. Our Engineers are working to get this out to all of you as quickly as possible and we appreciate your patience. I agree that this seems to be a hiccup in the process and assure you we are working around the clock to get this working. This link is the FAQ for the Peacock changes and shows the process to continue Peacock depending on what you are subscribed to or your Rewards level. We will continue to watch the work and be in touch.