Peacock Premium Rewards

@user_d2fc3d​ did you log in on your computer. I still don’t see it. Did you get an email after you redeemed the rewards 

@user_d2fc3d​ did you log in via your computer or another device?  I am trying from my computer, but have not found the banner anywhere?  Was it on the main xfinity page?  xfinity.com/auth?

Mine worked as well. Banner was showing all good. 

FYI Mine just showed up and worked when I logged on from the app from my phone. It wasn’t showing up when i logged on my computer. 

@user_19d778​ thanks so much!  I loaded the app on my phone and voila!!  

@Robster2001​ 

‘’I never got a second email about activating. However I opened the xfinity app signed out, closed it, opened it again and signed in and it was the 2nd banner/box on my main page in the app.  I wish I had taken a screenshot. It isn’t a peacock banner per say. 

on my app the top says my network is fine, then Diamond rewards are waiting, a row of purple, boxes to manage bill etc..  a banner/box about signing up for mobile and then under that there was the large white box/banner that said activate your peacock premium. I almost scrolled passed it at first. So for me there isn’t a big flashy peacock banner at the top of the app. I had to scroll down. I also opened up peacock on the web and signed out all my devices, not sure if that helped or not. But shortly after I did that is when I also signed out of the xfinity app and signed back in. 

I had to close and open the app a few times but the banner finally showed up.

The way this played out, you'd think Comcast was trying to fail.  This was screwed up in every way possible - Peacock support had no idea what was going on, Xfinity support either had no answers (or, if the report above was true, hilariously wrong answers), and this was with WEEKS after they made the announcement about limited free service to figure out how they were going to make this work.

Sadly, there won't be any repercussions because Xfinity has no competitors in most markets, and if someone wants what's on Peacock, they have to go through Peacock.  So no matter how much of a colossal cluster this is, Comcast can't lose.

As a Gigabit speed internet customer with Xfinity, you’ll receive a special offer for two years of Peacock Premium at no additional cost as long as you remain subscribed to Gigabit speed internet or higher from Xfinity. If you’re a new subscriber, you’ll need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation. After two years, your access to Peacock Premium will terminate unless you elect to continue receiving the service.

Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. Once the offer is redeemed, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet. If you’re a new subscriber, you may need to activate your Peacock account.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

@wpaulo​ Thanks - unfortunately no banner showing up on my app either. I'm a Platinum member.

Refresh it and try scrolling down and there should be something to click on about Peacock if you are a diamond member.

I have an android phone 

With Gigabit service there is a Peacock offer that differs from that of the Peacock offer that is sent to Diamond or Platinum members. At this time, both offers cannot be accepted, it would be one or the other. This may be why you were unable to redeem the offer and received the pop-up message.

We want to thank you for reaching out on the Community Forum for support with your Peacock issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

I am a diamond member. Today I went to the rewards part of the web site and clicked on the free offer for Peacock. I got an email with a link to use xfinity assistant to activate. That link takes me to a page that says "This message didn't send. Try again.". The peacock web site still tells me to pay $4.99 per month, and the xfinity web site has nothing about activating the offer.  So I am still stuck.

Have you tried accessing the offer from the Xfinity app or assistant on a cell phone or tablet? We have seen great success using the app as the method to complete enrollment. 

@doublejskid Yes, please follow these steps:

1. Go to https://www.xfinity.com/chat/

2. Click on 'Sign In'

3. At the top of the page you should see the Activation Banner

This should allow you to redeem your offer, but we are aware that this may not be working for everyone and our team is working on the issue.

Have you logged out, cleared your cache and cookies on your mobile browser, then logged back into the Xfinity Assistant? 

 @pmelville204​ 

I have the same problem. I was told to cancel my original account with peacock, and I did. So no account I have to make a new account. My link says

Assistant is near the bottom of the account page, but it did nothing for me. 

@pmelville204​ "YOU NEED THE LINK ON THE REWARDS PAGE THAT TAKES YOU TO PEACOCK IN ORDER TO GET THE FREE SERVICE."

What link are you referring to?