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user_1b0a86
20th Anniversary celebration
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1st Reply

Visitor

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6 Messages

Monday, June 26th, 2023 7:55 PM

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Peacock Premium offer for Diamond Members

Unable to locate offer on my reward page . I tried calling Xfinity Customer Service number only to get the automated customer service agent, which was no help. Then I was able to get into an Xfinity Assistant Chat with a live person who couldn’t help and was going to escalate my issue to no another team.  Then I was transferred again to another CSR and he is now transferring me to the billing department. What a waste of my afternoon!

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1 year ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

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user_1b0a86

Visitor

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6 Messages

1 year ago

Billing replied with a link for the rewards page, which is right where I started! I am now 64th in-line to speak with a Rewards Supervisor.

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user_1b0a86

Visitor

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6 Messages

@user_1b0a86​ That is correct

1 year ago

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XfinityAntoine

Official Employee

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1.4K Messages

Okay, I want to take a look at the account to see if it's there. If so, I should be able to add on it myself. Best case scenario we can just get you the correct link if everything on the account checks out. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Hey there @user_1b0a86! What happens when you go to the rewards page it just doesn't show up at all?

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user_c00355

Visitor

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3 Messages

1 year ago

I'm another Xfinity customer ...about the rewards, it doesn't show on the Rewards page.

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