Peacock Subscription Activations

I'm not seeing the activation banner either 

@DizzDizz, We are aware there is an issue with getting this set up in the system. We expect it to be working very soon. We appreciate your patience. 

@XfinityAngie​ Is monitoring this topic throughout the day the best way to stay current on the status for Gigabit speed internet customers unable to access Peacock Premium?

Neither have I. I'm not seeing an activation banner to click on. 

Where’s the Peacock activation banner?? I can’t find it anywhere on my account. 

Good morning, we would be happy to look into your account concern. To get started, please follow the steps below to send us a Direct Message

 
To send a direct message: 

 
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
 
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question. 

We can help, @user_bc38a0! Can you walk me through the steps you're taking and any error codes or messages you're receiving along the way? 

We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Never mind.  I went to my phone and used the Xfinity app and found it.  This process is not laptop friendly.

Hey, @user_e33cf4! Thanks for reaching out to us on the forums! We apologize for the issues you were having redeeming the Peacock reward and are glad to hear you were able to find a workaround by using the Xfinity app! We also appreciate the feedback and will pass this along to the proper channels for future enhancements!

I tried to follow activation instructions in email "Next steps to get Peacock Premium at no extra cost" but there is no Peacock banner when I login into my account.

Hello, @user_e12602! Thank you for reaching out regarding your access to Peacock Premium. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

@XfinitySara​ 

HI, I am experiencing the same issue with the missing Peacock banner to activate the Diamond Rewards feature to continue Peacock Premium for another 24 months.  I tried your solution of using Xfinity Assistant, but the automated chat has been a dead end.  Do you have another suggestion pending a systemic fix to the glitch?

@chi_guy501 You may want to try clearing your cookies and cache and then trying those steps again.

Good luck everyone.  I've been waiting since yesterday for a resolution.... A help ticket was put in and I was told it would be up to 48 hours for an answer (an "answer" not a resolution).

Greetings, @user_ad8f80! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium reward, but you have definitely come to the right place for assistance.

We just received an update on this, letting us know the Xfinity Assistant was now able to help if the activation banner isn't showing up for you. If you don't see the activation banner after clicking xfinity.com/account, scroll down a little to where it says "Didn't find what you were looking for?" and click on the "Ask Xfinity Assistant" button. That should allow you to select "Sign In", and the activation banner should appear at the top of the chat.

Additionally, if you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update. Please let me know if you are still having issues after this, and we can try a different approach. 

@XfinityJamesC​  this did not work never came up and I type peacock and Xfinity reward peacock it just brought up tell me more about peacock 

Thank you for clarifying. I'm sorry to hear that didn't work for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityJamesC​  I went to direct message and person I’m speaking to doesn’t understand what’s going on. Any other way for assistance 

Here is the current situation. 

Peacock Not Free Anymore: Why Did My Account Change to Premium? (msn.com) 

Hello @user_bfb34b, and thanks for reaching out about the activation issue for Peacock. We are aware the banner is having problems loading for some customers either on the app or website. Have you tried both to see if either one has the banner for you to activate it? Some customers are also able to see it when going to the website, opening the Assistant chat, and clicking the "Sign In" option. After that the banner should show up to activate the Peacock service as well. Our engineers are still working on this to get it resolved for customers, and please let us know if you this also isn't working for you. We appreciate your patience, and help with getting this fixed. 

None of your suggestions worked for me niether in the app or web.   

The suggestions sadly didn’t work for me either. 

Thanks for trying. Our engineers are still working on this, and I appreciate you providing me information it still isn't working for you. I will be sure to follow up with you here with any updates we get on the problem until you confirm it worked for you. We appreciate your patience while we work to get this fixed for you. 

The Assistant is not even working. It says did not send even before you finish a question. That is in the Xfinity app. Must be overloaded.

I'm having the exact same issue.  did a chat session and was escalated and I'm still waiting to get called back

Currently the new link to Peacock as not been created yet in some areas. You will likely get it letter today if you are lucky.. 

Hey there @forestation , We don't currently have an ETA to fully resolve the linking of your service with Peacock Premium but our team is working as quickly as possible to fix the issue. We do recommend trying periodically to be able to get the Peacock Premium activated. 

@XfinityAdrienne​ I appreciate the honesty, I guess. But get ready for a lot of angry posts from a lot of angry customers.

@forestation, Of course, we want to keep you in the loop as much as possible. We certainly understand this is causing frustrations for many folks, and we will continue to update as we receive them from our team regarding a fix to linking Peacock Premium. 

We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV, and Xfinity Rewards (Diamond and Platinum) customers. These customers are unable to complete account activation through xfinity.com/account due to the activation banner not appearing. Our teams are hard at work to get this all sorted out here asap. 

Yes. I don't understand the last instructions even saying to sign into the Peacock account when Comcast provided Peacock for free up until yesterday. How would Peacock even have you registered with an account when it was provided through your internet provider? And if you are a Diamond Rewards member and redeemed the reward it should have been when you got the email about your account update that it would smoothly go to Peacock on your TV when you said Peacock into your remote. Not show subscribe offers. Disappointed. I watch Days of Our Lives and am now behind. When I try to watch it shows subscribe. This is one of the biggest failures in for supposed IT experts. Design as you go it seems. Not tested.

@Cleavo77 We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Hello @manning90 and thanks for your post. We are aware of some customers not being able to gain full access and have a fix team on it! I would also be frustrated as I was having the same problem too. Once I claimed the reward, followed the email and clicking on the banner in the app I was able to complete activation, but not everyone is able to do so yet. 

After you activated the reward did you get an email and follow the steps outline there? 

I used the ‘activate now’ link from the email.  My Xfinity account shows that I’ve claimed the reward but also says, ‘Looks like this reward isn’t available to you at this time’.

Please explain. Again, SUPER frustrating for all customers experiencing issues. 

Thanks for letting us know. We have a team of engineers working on a resolution and once they provide us with the solution we will make sure to provide as many details as we can. Thanks for your understanding. 

I look forward to your response and solution. Thank you

We will get this resolved. Thanks for having faith. Talk to you ASAP. 

Hello, @Jimcamella! Thank you for reaching out to us with your Peacock Premium concerns. We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience, and thank you for being an Xfinity customer.

Hey, @user_eb6cc8! Thanks for reaching out to us on the forums! We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer. Please let us know if you have any issues or questions!

@XfinityMichaelC​ It would be more accurate to say 2 or 3 customers aren't having issues signing up for it. I have always linked my account to Peacock and it doesn't work. People like me were the shortest path and should have never had a problem.

I think my reply got eaten, so sorry if I double post.

But unfortunately, all I get is the generic messages in the chat window.  There's no banner and nothing whatsoever to do with Peacock.  :(

Thank you for verifying that there still is no banner at this time. It looks like we are currently looking further into this and will follow here shortly with any new updates.

@user_eb6cc8 - Oh no! I see you mentioned following the process however, was unable to complete the steps because it acted as if you had already subscribed. Were there any error codes or messages you had received along the way? Are you able to view the banner by going to Xfinity Assistant and selecting Sign In?

Hello @user_ec56af

We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

@XfinityPaula​, no banner shows for either /account or Xfinity Assistant pages.

Thank you.  I just tried going to Xfinity Assistant as indicated, but there is no banner.  Please advise.

Finally!!!  It appeared in the chat and I was able to complete getting my Peacock subscription back.

@user_3f4efc​, what browser did you use?  I've used Edge and Chrome for Win 10 64-bit and both did not generate a banner on the Assistant page.