Visitor
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6 Messages
Peacock Premium
I am a Diamond reward customer. I activated the Peacock Premium reward and signed in to Peacock using my previous login and password, as instructed. I do not have access to Premium programming as it is requiring a subscription to watch. What now? This is frustrating
Official Solution
XfinityPeterH
Official Employee
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1.5K Messages
1 year ago
Hello @manning90 and thanks for your post. We are aware of some customers not being able to gain full access and have a fix team on it! I would also be frustrated as I was having the same problem too. Once I claimed the reward, followed the email and clicking on the banner in the app I was able to complete activation, but not everyone is able to do so yet.
After you activated the reward did you get an email and follow the steps outline there?
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manning90
Visitor
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6 Messages
1 year ago
I used the ‘activate now’ link from the email. My Xfinity account shows that I’ve claimed the reward but also says, ‘Looks like this reward isn’t available to you at this time’.
Please explain. Again, SUPER frustrating for all customers experiencing issues.
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XfinityPeterH
Official Employee
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1.5K Messages
1 year ago
Thanks for letting us know. We have a team of engineers working on a resolution and once they provide us with the solution we will make sure to provide as many details as we can. Thanks for your understanding.
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manning90
Visitor
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6 Messages
1 year ago
I look forward to your response and solution. Thank you
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