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user_bfb34b
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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6 Messages

Tuesday, June 27th, 2023 1:55 PM

Closed

Peacock Premium activation

Enrolled in the reward and received confirmation email. It says to log in and activate via the banner. No banner showing. 

Question

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Updated 

1 year ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

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XfinityEricB

Official Employee

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1.6K Messages

1 year ago

Hello @user_bfb34b, and thanks for reaching out about the activation issue for Peacock. We are aware the banner is having problems loading for some customers either on the app or website. Have you tried both to see if either one has the banner for you to activate it? Some customers are also able to see it when going to the website, opening the Assistant chat, and clicking the "Sign In" option. After that the banner should show up to activate the Peacock service as well. Our engineers are still working on this to get it resolved for customers, and please let us know if you this also isn't working for you. We appreciate your patience, and help with getting this fixed. 

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Petek01

Contributor

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135 Messages

1 year ago

None of your suggestions worked for me niether in the app or web.   

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user_bfb34b

Visitor

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6 Messages

1 year ago

The suggestions sadly didn’t work for me either. 

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XfinityEricB

Official Employee

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1.6K Messages

Thanks for trying. Our engineers are still working on this, and I appreciate you providing me information it still isn't working for you. I will be sure to follow up with you here with any updates we get on the problem until you confirm it worked for you. We appreciate your patience while we work to get this fixed for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_f5267b

Visitor

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7 Messages

The Assistant is not even working. It says did not send even before you finish a question. That is in the Xfinity app. Must be overloaded.

1 year ago

0

user_bfb34b

Visitor

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6 Messages

Just got another email and it worked this time! 

1 year ago

XfinityMichaelC

Official Employee

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4.1K Messages

Awesome, @user_bfb34b! I'm glad to hear that you were able to get that 2nd email and that you were able to get the reward for peacock redeemed! If there is anything we could assist you with in the future, please don't hesitate to start a new thread!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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