Visitor
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2 Messages
Peacock activation
Hi! I saw the reward, clicked on it, and received the email. My Xfinity account now shows Peacock. But, I can’t get Peacock to recognize me. Peacock still wants me to sign up for the Premium package. I’m using my own modem with Apple TV. I’d appreciate any help. Thank you. Jim
XfinitySara
Official Employee
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1.3K Messages
1 year ago
Hello, @Jimcamella! Thank you for reaching out to us with your Peacock Premium concerns. We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience, and thank you for being an Xfinity customer.
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