Peacock is busted in new ways...

Can anyone help me with this?

1. I've been on the "free" Peacock, and I recently started paying the $5 / month extra for no ads.
2. Yesterday the "free" Peacock stopped working.  (As expected.)
3. When I logged into Peacock, it showed that I wasn't subscribed at all, but it still showed me paying $5 / month for no ads.
4. I'm both a gigabit customer and a platinum rewards customer, so this morning I claimed the Peacock offer that showed up in my rewards.
5. I eventually got an activation email, and I did get the banner in the app.
6. I tried twice to use my existing Peacock account in the activation process, but it acted like I was already subscribed.
7. The banner disappeared from the app after a couple of tries.
8. I did the online chat with Peacock support, and they canceled my $5 / month for no ads.
9. I'd like to try the activation process again, but I can't because the banner disappeared.  (Is that a subscriber-specific link?  Or just some generic link for everyone?)
10. My rewards stuff already shows the free Peacock reward as "claimed", so I'm not sure I can do anything from that perspective.

Is there a path forward for me?  Or do I just have to live with my abject failure?

Thanks.