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user_e12602
20th Anniversary celebration
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Visitor

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11 Messages

Tuesday, June 27th, 2023 12:08 PM

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Peacock Premium Reward Claimed but premium service not active

I claimed the peacock premium reward yesterday but still do not have access to peacock premium on Flex or online streaming. Do I need to do something other than claim the reward?

Question

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Updated 

1 year ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

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user_e12602

Visitor

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11 Messages

1 year ago

I tried to follow activation instructions in email "Next steps to get Peacock Premium at no extra cost" but there is no Peacock banner when I login into my account.

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XfinitySara

Official Employee

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1.3K Messages

1 year ago

Hello, @user_e12602! Thank you for reaching out regarding your access to Peacock Premium. We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

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chi_guy501

Contributor

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55 Messages

@XfinitySara​ 

HI, I am experiencing the same issue with the missing Peacock banner to activate the Diamond Rewards feature to continue Peacock Premium for another 24 months.  I tried your solution of using Xfinity Assistant, but the automated chat has been a dead end.  Do you have another suggestion pending a systemic fix to the glitch?

1 year ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@chi_guy501 You may want to try clearing your cookies and cache and then trying those steps again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

chi_guy501

Contributor

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55 Messages

Thank you, that solution worked for me!

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

@chi_guy501 Excellent! Thank you for letting us know and we're very glad that worked!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_e12602

Visitor

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11 Messages

@XfinitySara​ Activating via the Xfinity Assistant worked fine. Thank you!

1 year ago

0

pmelville204

Visitor

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25 Messages

1 year ago

Good luck everyone.  I've been waiting since yesterday for a resolution.... A help ticket was put in and I was told it would be up to 48 hours for an answer (an "answer" not a resolution).

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chi_guy501

Contributor

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55 Messages

@pmelville204​ 

See @XfinityBenjaminM's suggestion above to clear cookies and cache on your browser before clicking on the email link to activate the reward.

1 year ago

0

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