Peacock service for Gigabit Internet customers

Is there an ETA for a fix to the missing Peacock service for Gigabit customers? Gigabit customers were promised two free years of Peacock, but there is no way to activate this free service at the moment. This is NOT the same issue as the missing Peacock reward offer for Platinum/Diamond Rewards members. Some Gigabit customers aren't even Rewards members. So far none of the solutions suggested for Rewards members, like looking for a banner to activate a reward, has worked for us Gigabit customers.

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Responses

XfinityAdrienne

Official Employee

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863 Messages

1 year ago

Hey there @forestation , We don't currently have an ETA to fully resolve the linking of your service with Peacock Premium but our team is working as quickly as possible to fix the issue. We do recommend trying periodically to be able to get the Peacock Premium activated.

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forestation

Frequent Visitor

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27 Messages

@XfinityAdrienne I appreciate the honesty, I guess. But get ready for a lot of angry posts from a lot of angry customers.

1 year ago

XfinityAdrienne

Official Employee

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863 Messages

@forestation, Of course, we want to keep you in the loop as much as possible. We certainly understand this is causing frustrations for many folks, and we will continue to update as we receive them from our team regarding a fix to linking Peacock Premium.

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1 year ago

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Customer Service

forestation

Peacock service for Gigabit Internet customers

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