Peacock Premium activation

@XfinityPaula​, no banner shows for either /account or Xfinity Assistant pages.

I tried again logging in to Assistant clearing all cookies and cache using Chrome and Safari.  I also tried Chrome on my mobile device and the banner will not show up.  Please advise.

@user_3f4efc​, what browser did you use?  I've used Edge and Chrome for Win 10 64-bit and both did not generate a banner on the Assistant page.

@f23coupe Thanks for trying both browsers. Can you try to clear cache/cookies and try again? I am seeing mixed results, but clearing seems to help. 

@XfinityPaula​ I tried again logging in to Assistant clearing all cookies and cache using Chrome and Safari.  I also tried Chrome on my mobile device and the banner will not show up.  Please advise.

Thanks you for taking the time  to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium reward, but you have definitely come to the right place for assistance.

We just received an update on this, letting us know the Xfinity Assistant was now able to help if the activation banner isn't showing up for you. If you don't see the activation banner after clicking xfinity.com/account, scroll down a little to where it says "Didn't find what you were looking for?" and click on the "Ask Xfinity Assistant" button. That should allow you to select "Sign In", and the activation banner should appear at the top of the chat.

Additionally, if you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update. Please let me know if you are still having issues after this, and we can try a different approach.

@XfinityKrista​, I don't see how this is an update.  Other Xfinity reps have suggested this some time ago and many have reported not seeing the Peacock banner on the Xfinity Assistant pages.  I, myself, have not seen the banner appear after many, many tries on multiple browsers. 

@f23coupe Please be sure to clear cookies and cache before trying again. We do understand if you had done that previously but to prevent any hiccups we recommend trying it again. You can also try going to (https://www.xfinity.com/chat/) click on 'Sign In' and the banner should be at the top of the page.

@XfinityBenjaminM​, of course.  That's standard procedure.  And no, you can tell the engineers that /chat /xfinityassistant pages on multiple browsers and multiple devices are still having intermittent issues.