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Visitor

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8 Messages

Tuesday, June 27th, 2023 4:28 PM

Closed

Peacock Premium activation

Enrolled in the reward and received confirmation email. It says to log in and activate via the banner. No banner showing on either the web nor the app. 

This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

Official Employee

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1.1K Messages

1 year ago

Hello @user_ec56af

We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer.

Visitor

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13 Messages

@XfinityPaula​, no banner shows for either /account or Xfinity Assistant pages.

Visitor

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8 Messages

I tried again logging in to Assistant clearing all cookies and cache using Chrome and Safari.  I also tried Chrome on my mobile device and the banner will not show up.  Please advise.

Visitor

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8 Messages

1 year ago

Thank you.  I just tried going to Xfinity Assistant as indicated, but there is no banner.  Please advise.

Visitor

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6 Messages

1 year ago

Finally!!!  It appeared in the chat and I was able to complete getting my Peacock subscription back.

Visitor

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13 Messages

@user_3f4efc​, what browser did you use?  I've used Edge and Chrome for Win 10 64-bit and both did not generate a banner on the Assistant page.

Official Employee

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1.1K Messages

@f23coupe Thanks for trying both browsers. Can you try to clear cache/cookies and try again? I am seeing mixed results, but clearing seems to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.1K Messages

1 year ago

Thanks for trying that @user_ec56af Can you try to clear your cache and cookies and try once more please? 

Visitor

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8 Messages

@XfinityPaula​ I tried again logging in to Assistant clearing all cookies and cache using Chrome and Safari.  I also tried Chrome on my mobile device and the banner will not show up.  Please advise.

Official Employee

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1.4K Messages

Thanks you for taking the time  to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium reward, but you have definitely come to the right place for assistance.

 

We just received an update on this, letting us know the Xfinity Assistant was now able to help if the activation banner isn't showing up for you. If you don't see the activation banner after clicking xfinity.com/account, scroll down a little to where it says "Didn't find what you were looking for?" and click on the "Ask Xfinity Assistant" button. That should allow you to select "Sign In", and the activation banner should appear at the top of the chat.

 

Additionally, if you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update. Please let me know if you are still having issues after this, and we can try a different approach.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

@XfinityKrista​, I don't see how this is an update.  Other Xfinity reps have suggested this some time ago and many have reported not seeing the Peacock banner on the Xfinity Assistant pages.  I, myself, have not seen the banner appear after many, many tries on multiple browsers. 

Official Employee

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1.5K Messages

@f23coupe Please be sure to clear cookies and cache before trying again. We do understand if you had done that previously but to prevent any hiccups we recommend trying it again. You can also try going to (https://www.xfinity.com/chat/) click on 'Sign In' and the banner should be at the top of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

@XfinityBenjaminM​, of course.  That's standard procedure.  And no, you can tell the engineers that /chat /xfinityassistant pages on multiple browsers and multiple devices are still having intermittent issues.  

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