Visitor
•
3 Messages
No Peacock Banner
I am a Diamond rewards member and I was able to claim my Peacock reward last night. I received an email instructing me to log into my Xfinity account, and click the banner that says activate now for Peacock Premium. I clicked activate now, and proceeded to sign into my peacock account. I received an error, telling me that my existing account already had peacock premium. I worked with peacock customer service to cancel my premium subscription, so I could claim the free one through Xfinity Rewards. After I successfully canceled my premium subscription, the banner was no longer there for me to redeem Peacock Premium through Xfinity rewards.
Please assist me with reactivating the peacock Premium banner so I can click activate now and redeem my premium subscription.
XfinityThomasB
Official Employee
•
1.4K Messages
1 year ago
We’re aware of an issue affecting some Peacock account activations for Gig, NOW TV, and Xfinity Rewards (Diamond and Platinum) customers. These customers are unable to complete account activation through xfinity.com/account due to the activation banner not appearing. Our teams are hard at work to get this all sorted out here asap.
0
user_f5267b
Visitor
•
7 Messages
1 year ago
Yes. I don't understand the last instructions even saying to sign into the Peacock account when Comcast provided Peacock for free up until yesterday. How would Peacock even have you registered with an account when it was provided through your internet provider? And if you are a Diamond Rewards member and redeemed the reward it should have been when you got the email about your account update that it would smoothly go to Peacock on your TV when you said Peacock into your remote. Not show subscribe offers. Disappointed. I watch Days of Our Lives and am now behind. When I try to watch it shows subscribe. This is one of the biggest failures in for supposed IT experts. Design as you go it seems. Not tested.
0
0