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kiki088
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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10 Messages

Monday, June 26th, 2023 4:51 PM

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no reward for peacock premium

I am a diamond reward customer and do not see the reward for Peacock Premium on my reward page

Question

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Updated 

1 year ago

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This conversation has been merged. Please refer the main conversation:

Peacock Subscription Activations

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XfinityPeterH

Official Employee

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1.5K Messages

1 year ago

Hello @kiki088 Currently, our engineers are working on resolving the issue for customers who qualify. We recommend having our customers restart their gateway and re-authenticating to receive the latest update. Thanks for your patience while you and many others wait to enjoy Peacock. 

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kiki088

Visitor

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10 Messages

1 year ago

I restarted my gateway as you suggested and I still do not see the Peacock reward on my rewards page

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XfinityChelseaB

Official Employee

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1.2K Messages

@kiki088 , If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
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1 year ago

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user_b259e3

Visitor

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22 Messages

@kiki088​ Your modem has nothing to do with it.

1 year ago

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kiki088

Visitor

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10 Messages

i was told by Xfinity above to restart it

1 year ago

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kiki088

Visitor

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10 Messages

@user_b259e3​ I was told by Xfinity above to restart it

1 year ago

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kiki088

Visitor

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10 Messages

@XfinityChelseaB​ I sent direct message and no reply

1 year ago

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user_466e3c

Visitor

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3 Messages

1 year ago

 After selecting the reward, I got an email from xfinity with instructions on how to activate premium. (see below)

Unfortunately, when signing into my account, there is no peacock banner to click an activate now button.

Next I signed into peacock, but on that site the only way to get premium is to pay for it.

Xfinity rewards - any suggestions on how to activate this???

Follow these simple steps to activate your reward:

 

1.

Sign into your Xfinity account and click Activate Now on the Peacock banner. This will redirect you to Peacock's website.

2.

If you had a Peacock account, enter your existing email and password. If not, sign up with your email address.

3.

Click the Log In button, follow the prompts, and that's it! Your Peacock Premium is now activated.

(edited)

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