peacock

Hey, @user_af8658! There's a known issue affecting the Diamond and Platinum Xfinity Rewards members trying to redeem the Peacock reward. We are aware of it and working towards a resolution. We'd be happy to reach back here once we have more information. Would that be okay? 

This gets better and better. (NOT!) The reward finally showed up. It says I claimed it and that it's not available to me at this time. What are you people doing? 

Thanks for the update, @user_af8658! The rewards are linked to your Xfinity ID. If you claimed it, it should allow you access. Have you tried signing out of your Peacock account and logging in again with your Xfinity ID? Let me know if that helps. 

If you look at the graphic I posted, it says this reward is not available to me at this time. No email arrived with instructions either. Peacock doesn't accept my Xfinity login. It tells me it's not a valid login. 

Thanks for that information. To confirm, you are trying to claim the reward through our Xfinity Rewards Page, correct? 

@user_e51129​  I am trying to figure out the same thing. It's really frustrating.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Okay went to rewards page to click on link for peacock premium Reward. Clicked it nothing happened. Tried going back to rewards page again it says offer not available.  Went to peacock  app on TV logged in & it shows u have to pay 4.99 & went into my account on peacock & it says I am not subscribed? Grannie 25

Hi @user_e51129! Thank you so much for your patience while waiting for help with the Peacock concern. As a huge fan of the shows on this app, I understand how important it is to get Peacock Premium at $2.99 a month. I will certainly do everything within my power to rectify this experience. What type of device do you use to watch Peacock? If you’re using the Peacock app on a third-party device, you’ll see a message that Peacock Premium is no longer included at no additional cost with your Xfinity service. You can manage your plan and, if eligible, resubscribe to Peacock Premium through a limited-time offer by visiting peacocktv.com or through your TV Box.

@stoner55​ same here and no resolution 

@garryreeves​ The roll out of this has been horrendous. Xfinity ought to be embarrassed. I've been with them for 23 years. It's been so confusing, nonsensical and not functional. They sent me an email about the Peacock change on 06/07. They provided a link to claim the reward for 2 years free Peacock, which didn't work. 

The reward finally showed up in my Rewards account, promising an email for instructions on how to apply it. The email never arrived. They had plenty of time to prepare for this. They knew it was coming. Their on-hold was time was 1 -2 hours. I pay them more than $300 for phone, Internet and cable. I'm reconsidering at this point. I think there are more economical services out there.

Yup. Ridiculous. Finally showed up as a reward and now says I’m not eligible but I’m a diamond rewards member. 

Me too. Same here. Just ridiculous. 

Please try to head over to the Xfinity assistant chat, sign in, and you should see the banner at the top of the chat. Here is the link 

https://www.xfinity.com/xfinityassistant/ 

@hg22 Thanks for sharing that you are still having trouble even with the rewards finally showing. I would love to help out! When you register are you using the same email address that you used before the access was changed?