peacock

@XfinityKei​ yes I have logged into rewards before and i am logged in now

Thanks for letting us know, @user_a770e6. After researching this further, I am seeing that since this reward starts today, we will want to give it until at least the end of the day today for the reward to reflect as redeemable on your end. We will make sure to check back in with you within 24 hours to see if you are still experiencing the same issue. How does this sound?

OK  I will check back later today to see if it is active

Sounds good. In the meantime, please feel free to reach out with any additional questions or concerns. 

@XfinityKei​ There is no reward for Peacock. I am a diamond customer and the reward for Peacock is NOT listed. 

@fretsman​ -on Friday I even have a case number I was assured it would be a streamline process on Monday today. I was told it could take up to six hours. I am currently in our three of my six wait. Now you got an answer 24 hours maybe Xfinity needs to allow us all to enjoy it at least another week until they get their problems fixed. 

I couldn't agree more. If they're going to use excuses, and expect us to believe it, then at least make the notification email we all received earlier, a little more believable.

@fretsman​ Same happened to me after I redeemed the offer in Rewards. I logged into my xfinity account & saw an Activate Now banner. After clicking on that, I was able to log into Peacock for free. 

@bluehaze911 Thank you for working through it, and we are glad you were able to get it resolved. 

@fretsman This is a great question! If you're a Diamond or Platinum Xfinity Rewards members with Xfinity Internet you will continue to receive Peacock Premium at no additional cost by redeeming that offer from the Xfinity Rewards website. If you're subscribed to our Gigabit-speed internet you will receive it at no additional cost for two years. Have you logged in today to check? 

lol, thanks for taking the time to copy and paste an answer that had absolutely nothing to do with answering my question........what a waste.

@fretsman This is never the expereince we want. You asked if there was a code needed to plug into the rewards which there's not. We always want to ensure the eligibility criteria is known to our customers. We’ve noticed this is a hit or miss with some of our customers. Can you restart your gateway and re-authenticating to receive the latest update and from there let us know if you're still having the same issue. 

nah, on my way to fios, I'm done here!

I understand how frustrating this can be when as you're still seeing an issue on your end. We are here to help everyone redeem this offer. Did you check your xfinity online account to see if the activation banner is there today? You can also try xfinity.com/account, you can visit Xfinity Assistant, select Sign In and the activation banner should appear at the top of the chat.

@user_3f4efc We are very sorry that you are still having issues. Please try these steps and be sure to delete your cookies/cache before attempting.

1. Go to (https://www.xfinity.com/chat/)

2. Click on 'Sign In'

3. You should see the activation banner at the top of the page.

Please give that a try and if it still is not working, let us know.

@user_3f4efc​ that happened to me but when I went into my xfinity account, I saw a banner that said Activate Now. I clicked on that & the activation went through. 

@XfinityBenjaminM​ no activation banner there either

We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience, and thank you for being an Xfinity customer. We are still working on the issue for customers who still have trouble, and appreciate you letting us know if this does or doesn't work for you.

@XfinityEricB​, no banner at all on the Xfinity Account page.