Peacock Subscription Activations

@johnblaze024​ funny thing they try and deny they are the same company that’s hilarious!

Thank you for sharing your positive feedback of Peacock on Xfinity Community Forums.

We always want you to have the best experience possible. Thank you for being an Xfinity customer.

Kind Regards, 

Madinah 

Can someone please explain who exactly is considered a "longtime, loyal Xfinity customer"? Just a quick check, I have been an xfinity customer for at least 22 years... Is that long enough to get this offer for continued free access to Peacock Premium?

... who exactly is considered a "longtime, loyal Xfinity customer"? [for] free access to Peacock Premium?

In an email I got from Xfinity, it says:

Diamond and Platinum Xfinity Rewards members will soon be eligible to get Peacock Premium at no extra cost as a special perk of being an Xfinity Internet customer. Beginning Monday June 26 you may be able to get Peacock Premium by signing into Xfinity Rewards.

The Rewards tiers (see https://www.xfinity.com/rewards) depend on the amount of time your account remains continuously active and in good standing. They are:

Silver:         0-2  years
Gold:          2-7  years
Platinum:  7-14 years
Diamond:  14+ years

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@XfinityMadinah​ I'm Diamond level..how come I don't see that perk?

You're lucky if you can see your rewards page.  Mine hasn't loaded in a month.

Hello, @Morac2 thanks for being a valued Xfinity customer! We want you to be able to take advantage of all your Diamond reward benefits! If I am understanding everything correctly the reward has not yet showed up when sign into https://www.xfinity.com/rewards If this is the case use the direct messaging icon at the top of the page to send your name and service address to "Xfinity Support." This will help us take a closer look. 

@XfinityJosephA wrote: "... If I am understanding everything correctly the reward has not yet showed up ..."

You are understanding correctly. Here's my Rewards page. Do you see the "Peacock Premium at no additional cost" reward? I don't:

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

I am Diamond and see exactly the same.

Hello everyone! Currently, our engineers are working on resolving the issue for customers who qualify. We recommend having our customers restart their gateway and re-authenticating to receive the latest update. Thank you for your patience. 

I am also Diamond and see the same...

Hello user_71c437, thank you for taking the time to visit our Xfinity Community Forums support page. I appreciate you showing interested in our NBC Universals Peacock streaming service. 

As you are aware, Peacock Premium will no longer be included for new and existing Xfinity video and Flex customers. Beginning June 26, existing customers will lose access to Peacock Premium. Existing Peacock Premium subscribers will need to resubscribe via their X1 or Flex set-top box.

Starting on June 26th, Peacock Premium offers will be available for Xfinity Gigabit+ Internet and select Xfinity Rewards customers (Platinum/Diamond). Offers will not be provided until then. You can review our Xfinity Rewards program by visiting our Xfinity Rewards – FAQs support page. 

@XfinitcyKrista​ Today is June 26th and there are no offers showing up.  I am both a Xfinity Gigabit customer AND Platinum rewards member.  I have not received an offer for either.  Please advise how to obtain the free Peacock Premium as promised.

Hello @user_64561d, and thanks for reaching out with your rewards concern. We would be happy to look into the problem with you. Can you please send our team a direct message to "Xfinity Support"?

I have not received an offer for Peacock Premium on my rewards page either. I am a diamond member. Please advise how to obtain the free Peacock Premium as promised.

I am also a diamond member and the peacock premium is not showing up on my rewards page either.  I chatted with xfinity for about an hour and never got it resolved.

That's the same thing I'm trying to do.  I am a Diamond level customer and I had it on my calendar today (June 26) to get Peacock Premium free and it's not one of the offered rewards.  How can Xfinity put out an email like that and not follow through on the proper date?

I agree. It's frustrating. I called and their hold time is 1 - 2 hours! I'm a Diamond level customer too and nope, there's no reward listed for Peacock. Typical Xfinity/Comcast nonsense.

Hey, @user_af8658! There's a known issue affecting the Diamond and Platinum Xfinity Rewards members trying to redeem the Peacock reward. We are aware of it and working towards a resolution. We'd be happy to reach back here once we have more information. Would that be okay? 

This gets better and better. (NOT!) The reward finally showed up. It says I claimed it and that it's not available to me at this time. What are you people doing? 

Thanks for the update, @user_af8658! The rewards are linked to your Xfinity ID. If you claimed it, it should allow you access. Have you tried signing out of your Peacock account and logging in again with your Xfinity ID? Let me know if that helps. 

Hi @user_a770e6 Thanks for brining your Xfinity rewards concerns to our attention. We can work together to resolve this! Were you able to log into your rewards prior to today? Are you l logged-in using your primary Xfinity username and password? 

I am not the OP but I am having the same problem.  I have logged into rewards previously and I am using the primary account to log in.

Be patient. It is starting to appear in Rewards if you are a Platinum or Diamond level. It did in mine and I applied it, but haven't gotten the email with instructions on how to apply it in Peacock, yet. It did state it could take 2 hours or so for that.

@XfinityKei​ yes I have logged into rewards before and i am logged in now

Thanks for letting us know, @user_a770e6. After researching this further, I am seeing that since this reward starts today, we will want to give it until at least the end of the day today for the reward to reflect as redeemable on your end. We will make sure to check back in with you within 24 hours to see if you are still experiencing the same issue. How does this sound?

Hello @kiki088 Currently, our engineers are working on resolving the issue for customers who qualify. We recommend having our customers restart their gateway and re-authenticating to receive the latest update. Thanks for your patience while you and many others wait to enjoy Peacock. 

I restarted my gateway as you suggested and I still do not see the Peacock reward on my rewards page

@kiki088 , If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

@kiki088​ Your modem has nothing to do with it.

i was told by Xfinity above to restart it

Greetings, @bebeg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this Peacock Reward promotion, but you have definitely come to the right place for assistance.

We have received similar reports today about the Peacock Reward not showing as available on the rewards activity page. Our engineers are working on resolving this issue for customers who qualify for this promotion as we speak.

If you haven't already done so, we recommend restarting your gateway and then re-authenticating your Xfinity Rewards account by logging out and then logging back in, to make sure you receive the latest update.

I will message you back here in the next 24 hours, and let you know as soon as any announcements have been made regarding this issue.

I also claimed the reward and later got an email that telling my service had been updated.  Then, I got another message several hours later that outlined the steps below to activate the peacock account.  There was no activate now or Peacock banner to be found.  It doesn't look like Xfinity was prepared at all to implement this reward.  I also went back to the rewards page and saw the same message that you saw as mentioned.  What's up Xfinity?

Sorry for the inconvenience, @mcbasket. We're still working on this. Please be patience with us as our engineers continue to work on a fix for this. 

That comment is under Activity. That is the same after you have redeemed rewards such as when they offered the $1 weekend rentals. I see 3 lines where I activated those rewards below the one for Peacock. That is where redemptions go. Those are used rewards I believe. You activated your reward for Peacock but they do not have it fixed to access it as before when it was free for all. I just said Peacock on my voice remote and it still shows subscribe to watch things even though I am a Diamond Rewards member and got the email that my account was updated and shows Peacock Premium at zero. Seems like they could have left it alone to show a credit like before for $4.99 noting if someone is a Gigabit or Rewards member. 

I understand how this can be very frustrating, but our team is doing everything they can to get this resolved as quickly as possible, @mcbasket. Have you attempted to go through the process since your last post? The reason I ask is that I've seen some customers have successfully completed the enrollment process.

Hi, @user_cbaa3e! Thanks for spending your time today to contact XFINITY over our forums page for help with the Peacock Premium concern. As someone who watches movies and shows on Peacock, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We can help. After researching this further, I am seeing that for all Gigabit-speed Xfinity Internet customers Peacock Premium will be included for free for two years with your Xfinity service (through June 25, 2025). With this set to start today, I recommend giving it until the end of the day for your Peacock subscription to work correctly. Are you experiencing this issue when attempting to watch the Peacock app on an X1 set-top box or Flex streaming device?

@XfinityGabriel    


Same issue, it is still not working

Hi, @user_cbaa3e! I hope this message finds you well. I just wanted to check back in with you today to see if you still need help. 

@XfinityGabriel​ Hello, thank you for your response. There has been no change. When I log in to Peacock, it shows my premium service as discontinued with a promotional price of $2.99, only. I do not use X1, but that should not be a factor as a gig speed customer. 

Thank you for following up @user_cbaa3e. I know this is frustrating, but I'm confident we can help get this cleared up. I just helped another Gigabit customer get access yesterday. Have you already attempted to uninstall and reinstall both the Xfinity and Peacock App? If not, can you give this a try so we can complete an account refresh on our end? 

i was just looking for the same thing, i looked in the app also.

Hello @user_37e2d1 and @KGilroy1 Thank you both for sharing your experience. We have received reports of this as well and there has been a delay and trouble with linking the existing accounts. I thank you for your patience in advance, we are working on the fix to make this a flawless transition. Hopefully we will have an update later today, but by the latest you will receive an update tomorrow. 

@XfinityPaula​ Thank you, Paula. Of course, the window for "flawless" transition has passed; however, we hope that by the morning (27th), we can get Peacock back. 

@ritchea  Thanks for bearing with us! I would recommend checking in on it periodically and if the issue continues, to please let us know!

Same issue Diamond Rewards 25 years with Comcast they taketh Peacock away and no rewards offer present as promised for FREE PEACOCK ... oh well same story different day ... thus my screen name LOL!

Thank you very much for reaching out to us here @john_a_b . There is a known issue with that Peacock Premium offer that our engineers are working to correct. They do expect that to be made available later this afternoon. 

@XfinityJohnG​ thanks for the update i'll try again later this afternoon checking

Thanks for your comment John!!  I've had the same problem and was unseccessful in finding an answer or even getting through to Xfinity.  I hope the Xfinity response proves to be true!

I am having the same issue. My parents and I are Xfinity Internet Customers and Diamon Rewards Members and are suppose to be able to redeem being able to continue having the full Peacock Premium for no extra cost on our Xfinity Rewards today. I called Xfinity Customer Support at 1pm ET an a woman from the Indian call center said that they are having issues and that it shouldbe added no later that midnight tonight. I hope so. We are fine if we have to do the $2.99 a month special offer but we should get for no extra cost because that is what XFINITY said we would. 

Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

Thank you for reaching out to us here @user_d63b5d. There is a known issue with that Peacock offer that our engineers are working to correct. They expect to have that available later this afternoon. 

Thank you for being on the case. I've only seen the $2.99 Peacock Premium option for 12 months option but I wanted this one since we are Platinum Rewards Members as well. Hopefully they will fix it soon. I can't watch Days of Our Lives today so far. Lol!

@XfinityJohnG​ 

I was finally able to find the reward offer in my xfinity rewards and claimed it, but no instructions at all are provided on how to actually activate. My Peacock account was set up and it automatically linked to my Comcast/Xfinity account via my wifi verification. Now that the “free with Comcast” deal is no longer valid, how do I link the new deal or verify it with Peacock. The email I received after claiming my deal just said “thank you for your order” and showed me my bill. Where are the instructions to activate the deal? What are the next steps?? Further I have gigabit internet as well, so two options for Peacock to be free with my service, and it has yet to update or work.

I am an Xfinity Internet With Gigabit Speeds customer.  The FAQ at https://www.xfinity.com/support/articles/peacock-subscription-faqs says "you’ll need to sign in to xfinity.com/account to activate Peacock beginning June 26, 2023."  After signing in, I don't see an option to activate.  Assuming this is part of the issue the engineers are working to correct?  Any ETA on a fix?

I also could not activate the free w/ gigabit plan, so I called Comcast this afternoon. About 5pm this afternoon (Monday) I was told it should be fixed by Tuesday afternoon. 

I have the same question

Exact same problem and I can't find anyone to help.

Where is the "Sign into your account and click Activate Now on the Peacock banner. This will redirect you to Peacock's website." No Peacock banner or Activate Now ?

Hello, thank you for taking the time to reach out on social media. I'm sorry to hear you're not seeing the banner, and I'd like the opportunity to check into that for you. To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

@user_306899   Can you please confirm that you have tried the steps indicated in our Official Solution?

Billing replied with a link for the rewards page, which is right where I started! I am now 64th in-line to speak with a Rewards Supervisor.

Hey there @user_1b0a86! What happens when you go to the rewards page it just doesn't show up at all?

@user_1b0a86​ That is correct

I'm another Xfinity customer ...about the rewards, it doesn't show on the Rewards page.

Okay, I want to take a look at the account to see if it's there. If so, I should be able to add on it myself. Best case scenario we can just get you the correct link if everything on the account checks out. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?