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Hello user_def983 thank you for the update! I'm glad it was working again, at least for a little while. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then enterin
Email not loading
Hi! I have been having issues with my email since Saturday/Sunday at first I thought it was the internet because I was at a friends house when I started noticing this but when I got home the same thing was happening. I wasn't getting notified of my emails. When I checked my email it would try to loa
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Hi, @user_a671fd. Thank you for letting us know you are having a similar issue as well. However, in your case it's with your LG TV and Roku device. I do see we have a few reports of this on the thread, and we are truly working hard to get things clea
Error number TVAPP-00166
Unable to activate Samsung model UN55NU6900. Error code I’m receiving is TVAPP-00166. Spent hours online with Xfinity Customer service without a resolution.
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@user_9lef7j Thank you so much for submitting that website information to our website. At this time, this would be the only way to have our Advance Security Team update the website settings to ensure the website is removed from being blocked. I defin
Comcast refuses to unblock our website or show us why
Comcast is blocking our website to anyone using them as their ISP. They display a message saying "Malware and Phishing. This site is blocked because it is a known security threat. Please contact your network administrator to gain access." We have zero malware on our website. We have shown them scans
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@user_ui99ny thank you for taking time out of your day reach out to us over Xfinity Forums. A great way to confirm if it a legitimate Xfinity email, you'll see our logo on the email and I found this great article on our website that has more info: h
Possible scam/phishing email
Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" [Edited: "Phishing Email"] Date: May 5, 2024 at 2:04:32
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@user_ywg3fq thank you for taking the time out of your day to reply to this post. From experience, when working with our great CSA experts I have seen a ticket created that starts with the letters IH. - When working with the CSA team, did you rece
Website blocked by Xfinity's Advanced Security Network - URGENT
Hello Xfinity Support Team, I am seeking urgent assistance with an issue concerning one of our websites being blocked. Our customers are encountering an "ERR_SSL_PROTOCOL_ERROR" message, indicating that access to the site is restricted due to potential security risks. Despite numerous attempts to re
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FYI: Same issue here. iPhone reports invalid password, but Android just fails to connect to Wi-Fi. Android may briefly connect, but drops the Wi-Fi connection pretty quickly. I tried rebooting gateway but that now shows unable to test storm ready Wi-
Storm Ready Wifi unit causing connectivity problems
I received the Storm Ready wifi unit at the end of June. Took hours to get the thing up and running with my Gateway, but it finally worked after just leaving it alone. It has been running a little over 2 weeks and over the last 2 days, devices have not been able to connect to internet. Started with
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Motorola MB8611 reporting huge amounts of Corrected and Uncorrected Errors & Speed Flucations
Recently upgraded my home connection speed to the 900/20 plan. When I made the switch I was informed to upgrade my cable modem from my older model to be compatible with the new speed. Now my connection is unstable. The speed will fluctuate wildly throughout the day seemingly at random. It will drop
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Your Home Network
@user_4ccbdf Occasionally, a robocaller or telemarketer will slip through, as Nomorobo must constantly adapts to their changes in tactics. If you do get a robocall, please report it to https://www.nomorobo.com/login . Nomorobo will now screen incomin
Why are so many scammers calling with [V] Xfinity verified phone numbers?
I continue to receive calls from robo callers, spammers & scammers who are using phone numbers that Comcast lists a [V]. What's the point of displaying the [V] caller ID prefix if Conmast can't truly confirm its a verified number?
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Fraud
My father has had continual problems with his xfinity service for the last year. We reached out to support and were told each time that he had to "pay up front so comcast would have the money to pay the tech." They asked for $100 one time, $220 another time, and $230 the third time, and we should ha
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Billing
I am not using a mail app. I am accessing my email directly on the web. I managed to get to the page to report spam and phishing emails by using Firefox. It doesn't work with either Chrome or Safari on my Mac. On that website, it simply says
Spam email folder does not empty when spam from particular address is in it
I am receiving multiple emails a day from something called The Daily Horn, email is [Edited: "Personal Information"]. I continue to receive these emails in my inbox despite having marked them as spam for weeks. The email address is not changing. I move the email to my spam folder, but when one of th
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All my saved emails have disappeared
I have lost all my saved emails dating back to 2021. No way to recover them seems to be possible. I have had the same Comcast email for as long as I can remember, but when I go on the website, everything is just gone. I am still getting emails at the same email address, but cannot find anything save
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I’m literally being charged for the same reason and was never given instructions for the return of old phone and repeatedly asked to speak with someone and never given an answer only the run around and I went to my local store where I was made fun of
Phone return scam
Keeping this short as possible, transfered service from ATT to Xfinity, got two Google pixel phones and owned them for 3 days deciding they weren't for me and went back to using Samsung phones, when going to the store they told me I should send it back myself because there's a high chance they cann
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user_1q095y, Hi there! Thanks for taking the time out of your day to visit our forums page for help with the digging on the property without notice. As a customer myself, I can understand the cause of concern. You've come to the right place to have t
Unauthorized contractor digging on my property.
I used to have Xfinity internet, but cancelled the service weeks ago and turned in all my equipment. Without notice or request, a Xfinity contractor showed up today and started digging a new line in my yard. I have no idea why. He cut my neighbor's fiber optic line as a result. The contractor appare
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Ya mine is very consistent- I’ve never NOT seen the behavior since it started. what signal chain and brand of TV are you all running? I’m wondering if the image scaler up to 4k is involved. I’m running through a Denon receiver and to a 4k LG tv.
video delay
Something happened recently that is causing a significant delay in the video returning after fast forward or skip forward/back. The audio starts playing (at the new point in time) almost immediately, but there is a 2-3 second delay (where the video is frozen and a static image from before the skip i
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My back acct was charged and I closed my account couple of month ago and today and I don’t have any account open if our credit or debit card was charged we should know what phone number it was charged to like that if it was a family member or someon
Where to I email complaints to? I am angry enough to write a real letter since you can no longer speak with a real person.
If Xfinity were not the only company in my small midwestern city I would dump them immediately. I needed to speak to someone about my service and billing. I called the published number. The AI kept circling bak to get me to use their "Chat Assistant" which could not answer my question or connect me
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I have already done this. CS wants me to jump through hoops to get paperwork I don’t have to show I lived at my current address from 2019 to 2024. I have actively had service at my apartment since 2016 and paid my bill every month up to current. My l
Fraudulent
Xfinity is fraudulently using my social security number for someone else’s debt. I’ve had my current service since 2016 yet that is not proof that I’ve lived at the same place this whole time. The person on the past due account has a similar name but not the same. Their incompetent employees could n
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@user_v67djk Hello and good afternoon. Thanks for posting to our community. We appreciate it, and are happy you thought of us to assist. We have the best resources, just like the Xfinity Assistant. It is the best tool to manage the account and servi
Fraud
FRAUD? I have never activated or received an mobile phone with Xfinity Mobile and have been continuously charged $13.33 a month for almost 20 months now. I have called at least 4 times and officially removed auto pay permissions and still am being charged. How do I get Xfinity Mobile to STOP STEALIN
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@AppleHou5 Trying to post about issues and keep getting message “oops something is wrong, refresh” when try to submit it Xfinity is blocking me from contacting support because of a service outage. Customers may need to speak about other
Even this post doesn’t work
Trying to post about issues and keep getting message “oops something is wrong, refresh” when try to submit it Xfinity is blocking me from contacting support because of a service outage. Customers may need to speak about other issues than to report the outage. This is terrible customer service. Conta
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@user_29b7e3 thank you. I am happy to report 2 things: it wasn't that but just a glitch on xfinity's side because all my emails from that period have been restored this morning. And also, you should know, I tried removing my email account AGAIN from
IMAP Email
My boss's email stopped working a few days back, I removed and re-added his email to his iphone mailbox. Which did not work, it defaulted to POP. I changed the incoming server to imap.comcast.net port 993. Then verified his ougoing settings smtp.comcast.net port 587. Once I did that he started recie
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@user_1l09ls, I appreciate you taking the time to create a new post. I can imagine navigating the various spam emails has been frustrating. I appreciate all the troubleshooting you’ve done so far. I see you’ve done the steps we provided, like repor
XfinityVianney
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Important Read This Xfinity/Comcast
Dearest Xfinity/Comcast, Since it has been an issue for 9 mos., or more the exorbitant amount of spam emails I have recieved daily are out of control. I've done everything possible to stop it and you have told me there's nothing else to do. Well, I've done a little digging. Fir the first time I had
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